PayPalReviews 2,131

Purchased a stupid item that was supposed to easily take your hard boiled egg out of the shell in one motion. Looked great in the pictures advertising it. When I got it, it was 2pieces of cheap plastic and didnt work at all. So I contacted the company and they gave me an address to send it back. I contacted PayPal because the company would only give me back the item price, but I wanted my shipping expense too. I provided info to PayPal showing them I returned the item. But since I returned the item to the address the seller gave me, and not to the address PayPal gave me, they denied my claim. I finally disputed the amount with my credit card (I ALWAYS pay with my credit card, even thru PayPal, because of just this reason!) and they credited my account. Shame on you PayPal! Your guarantee means nothing!

Opened up a case in the resolution centre, to try and get my money back for a faulty £90 watch I bought from China (I know, my mistake, trust me I'm never buying a watch from China again) I sent the watch back and they never gave me my money back. So I contacted PayPal, hopefully, they will resolve this, the case was open for over a month, and in the end, PayPal decided to agree with the seller. I haven't received my refund nor do I own the watch as I sent it back, I think technically that's called theft. I thought PayPal cared for its customers, I guess I was wrong. Great job PayPal! (I was being sarcastic if you didn't know)

I purchased items from another site and used paypal as a source of payment. I returned the items due to them not fitting and even have a delivery confirmation with the signature of the person who signed for the return and yet paypal takes the side of the company I sent the returns to. WHY? Because they can continue to make money off of my purchase because of the interest. This is sad and its been a year now and you can guess the interest is crazy! Isnt it supposed to be that the customer is always right? Especially when they have proof.

It has good tracking system and good dispute resolution centre, if you don't receive your product or got into any fraud you can claim your money, which is very great thing.

Easy to use, widely accepted, reasonable fees and works with most shopping website.

PayPals company objective and function is to make free money from their customers. They promote themselves as a safe way to send your money or pay for things but what they don't tell you is that they try to steal as much of it from you as they can. They have 1001 excuses (literally) of why they have to put a "hold" on every cent that goes into your PayPal account, but they are really all for the same reason. To earn maximum interest for them in the stock market. They even say in their terms or user agreement that they will use our money for that! So you ask a family member to send you money urgently for an emergency and they send it to you via PayPal and what happens? PayPal pimps say they have to put a 21 day hold on your money to make sure you're not a risk to them, (or some other crap). Or you urgently need money for basics like food and so you sell something you own on eBay and it sells but then PayPal say they have to hold your money for an undetermined time because you haven't sold 50+ items on eBay yet. Or your account reaches $1,000 because you already had money in their and then your roommate sends you some to cover their half of the rent and it goes over $1000 by just $1 and your whole account gets frozen until you prove you're not money laundering. It's legal theft.

I have never been hurt using PayPal in both as seller and buyer. Have had number of issues with few purchases and every time I've got full support (and my money) from PayPal.
Highly recommended service! (Probably the only one around...)

What has happened to Paypal?

I have been with Paypal from the start. Now they take payment as direct debit and once this is done your bank can't help you. I have tried to cancel it and they are saying they can't take the money and cancel my account.

The problem started when I purchased a mattress on ebay for £294.95. The advert said "Satisfaction guaranteed or 30 day return for a refund. It took 2 weeks to arrive and 7 days to rise because it came flat packed. When I tried to sleep on it it was lopsided and every since I have had the most unbelievable pain in my leg.

I contacted the seller who was polite at first and then closed the case on the 30th day. I called ebay and forced them to re-open the case. The seller wanted the mattress back by the 9/09/2017, in exactly the same flat packed condition I got it in or I wouldn't get a refund.

I contacted Paypal who said don't worry you are covered by the 180 refund policy & the seller was being unreasonable. On 5/09/17 Paypal closed the case - No explanation. I called Paypal who said they closed the case because I said the mattress was uncomfortable. I told them what the advert said and they told me they don't read the advert...

HOW CAN YOU MAKE A DECISION ON SOMETHING YOU KNOW NOTHING ABOUT? I am disappointed but will fight this all the way. I am now going through the financial services Ombudsman and suggest that if you are facing a problem - fight it. Challenge creates change and things don't get any easier for the next person when we just walk away.

I had been using paypal for a long time, very fast and secured.
The only issue I had with them is their fees, hard to understand how they calculate it and normally it comes up to a big amount for every transaction.

Will continue using their service as there is no other as good provider as Paypal for this specific service.

PayPal works flawlessly in remitting the money sent to you from friends as well as businesses you have provided a service to such as taking surveys. You can use it to receive money from selling products/services on your website/blog, with the purchases being secure. Finally, I recommend you opt to receive the money you cash out into your bank account within one business day instead of requesting a check in which you'll have $1.50 debited from your total remittance and wait nearly 10 days to get your money.

Very useful, allows you to pay online pretty much on everything, i do now all my payments through PayPal, it's safe and trustworthy.

I've been screwed by Paypal a couple times now when the seller turned out to be fraudulent (on Ebay) so I avoid Paypal whenever I can. I get much better support from my credit card company and can actually speak to someone when I have a problem. Also Paypal protection is only good for 45 days which is pretty much useless to me as many of the items I order from China take longer than that to come. If the seller has the lock on their website I will always trust my credit card company over Paypal.