PayPalReviews 2,130

I was a user of PayPal for well over 10 years as both a buyer and seller, never had an issue with them with hundred if not thousands exchanged. After a couple years of not using them I decided to sell something on eBay. The buyer sent payment to PP for over $500.00. Now I can understand PP wanting to hold the money until the item was sent and received. That could be expected.

The problem arose with what they claimed was a new policy of which three plus things had to be met. First they wanted a photo I D, then they wanted proof of a vendor (on a private not commercial sale), then they left open this totally grey area in which they state you have to meet up to their request. Furthermore they state your money may be held 30 days or more. There is so much open space that one can easily infer they can hold your money indefinitely. Needless to say this killed the sale and now they won't allow me to close the account. After all money was returned and there is no outstanding balance to anyone.

I was forced to call my credit card company and order a new card to prevent anyone from hacking the account and charging to it because PayPal claimed policy, which they could not rationalize. In other words my information and credit card are being held hostage for no good reason. Previously I had informed PP that I wanted to close the account and NEVER do business with them again. They chose to blame the government for the need for ID and other changes that could only be done in print. Strange I canceled the old credit card and ordered the new card with my credit card company over the phone and never had to send them photo I D or comply with other BS claiming they needed verification of who I was.

I bought a $50.00 restaurant gift card and received an ecard with a 0 balance. Paypal said that i had to deal with the restaurant that the giftcard was for. The restaurant doesnt hve online contact and it is in a place that i will travel to. I cant just walk in.
Paypal wasn't even nice or helpful about the situation. They simply refused any further contact and would not even answer my questions. Im out $50.00. I will never make a purchase from them again.

Let me tell you about my experience. I thought that all transactions which come from my bank account and bought with PayPal would always be there. Whether is be paid for, declined, or on standby. Kind of like debit in the stores you wait forever for it to clear. I had bought some brown leggings online because sadly...it doesn't matter what type of whether. Most leggings without a print are black...if I wanted black I would get them in the store and not online. On top of that...these espresso leggings that I had purchased online and with my PayPal account somehow they don't know where to send them to me. I remember when I had purchased the item on February 16th and now the company is just notifying me. I tried to file a dispute with PayPal against this company but the only way to do is an accurate date of the transaction. How do I still have all the information and now it's like it never happened. Then I receive a call from this company wanting me to basically do it all over again. PayPal was no help...they had me resolve it on my own which got me nowhere. The item was for my sister who was rushed to the ICU last November. The last outfit she remembered herself in was similar to the leggings she had worn with the sweater she had on. Now I have to break it to my family and see the look on her face when she has to be brought home in something entirely new. Of course before my sister went to the ICU she could comprehend that she has more than one outfit...but she can't. Be aware of any purchases done with PayPal with online purchases or anything for that matter. Maybe the most important things that should be sent to you is to an entirely different address. I know it's like mine never existed. Who's to say they both didn't cover up and got their money...but yet somehow it got lost in the mail. All I can do is learn from my experience...I hope you learn from mine and not get your heart shattered. All you are to PayPal is another person on this earth...not a human being.

Never ever payPayPal! Buyers protection? Just words... When you dispute transactions due to item not arrived they decline it... Nice protection... Customer service: it is nothing connected to word service. They do not know what is it... High commissions... for what? For rude and unpolite answers from customer service...
Before I saw it by myself I even did not knew that PayPal has so bad reviews.
Do not use their service's! If it can be so called.

Paypal wants me to go get a $100 card to get a refund. I'm really irritated and I'm so sick of talking to foreigners who are not speaking well. I don't see why they want just give a refund without all this extra bull$#*!. They have really pissed me off and one of the ppl kept trying to get me to go get the card after I kept telling him I got furniture being delivered I'm not leaving over and over and I finally hung up. I'm really thinking of not using PayPal any more. It's too much of a hassle to get my funds. $#*! PAYPAL!

Paypal does not protect sellers against dishonest buyers. Buyers complain weeks later and lie, lie, lie and Paypal takes your money and returns to buyer, despite you proving they recieved said merchandise.

I sell a digital product online and offer a 7 day moneyback guarantee but Paypal offers buyers a 180 day guarantee. Here is a hint for you all. All you have to do is say "I didn't recieve my product" and you get a full refund. What a joke!
I have had buyers use my course for 4 months and then simply open a claim saying they didn't get it and Paypal INSTANTLY sides with buyer and refunds them and debits my account. I am DONE Paypal.
Paypal has taken the role of BOSS of my company and decided that they will operate my refund policy and offer it for 6 months. Paypal you are a $#*!ing disgrace to business! $#*! you! Goodbye Paypal, hello to your competitors.
WePay.
2CheckOut.
Authorize.Net.
Skrill.
Intuit.
ProPay.
Dwolla.

As a business offering digital products including music, ebooks, tickets or music, remember the day you read this here. Best luck. Don't use Paypal. Their customer service sucks also. Cheers.

After my account was frozen, PayPal has taken the entire money frozen in my account. No communication and no emails about the money stolen. When I enquired - I got an auto-generated email

EMAIL

I understand that your funds were not withdrawn to your bank account after 180 days. This is because if you violate the Acceptable Use Policy (AUP), we may debit your PayPal account up to $2,500 USD for each such violation and may take legal action against you to recover additional losses we incur. We have debited $ XXXXX USD from your PayPal balance towards the violation of the Acceptable Use Policy (AUP).

When you accepted the PayPal User Agreement you agreed that $2,500 USD per AUP violation is a reasonable minimum estimate of PayPal's actual damages, considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated because, due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. PayPal may deduct such damages directly from any existing PayPal balance in any PayPal Account you created, own and or control.

The specific activities that may subject you to an assessment of damages by PayPal can be found in the Acceptable Use Policy.

You can also refer this link for your reference:- https://www.paypal.com/in/smarthelp/article/where-can-i-find-the-paypal-acceptable-use-policy-faq998?app=searchAutoComplete

It is my pleasure to assist you. Thank you for choosing PayPal.