PayPalReviews 2,131

My sister-in-law is out of work because of the COVID-19 virus. We sent her money to help out but I mistakenly paid for "goods and services" instead of "friends and family" (totally my fault) which meant PayPal charged a fee and she received less than we sent. Several lengthy chats with a Customer Service rep to get the fee refunded got me nowhere so I opened a case. IT WAS DENIED. Seriously? In the face of so much stress and concern in the world right now PayPal is more interested in making money than doing right by people? Shame on them!

Very hard to get in touch with the team.
Been trying to unblock a 100 000$+ reserve for days, says I can do so by entering shipment information but it's not doing anything.
We're selling 30 times more than usual because of the COVID-19 situation, I understand the concept of the reserve but it's currently blocking the only income we have. The virus is not stopping us because we are a small ecommerce but Paypal will... How crazy is that?..

Release my funds!
I received my items from the seller, it was damaged so I asked for a refund from her, but she hasn't even received the payment as yet paypal has the moment on hold and she cant give me a refund. You took your fee so what on earth are you holding MY money for? How much interest does Paypal get for holding MY money anyway? I feel it's unacceptable to hold money when the items have been sent out and PayPal took their slice. I'm not buying things for fun, I'm buying things because I need it to work as described, and it came damaged like on the 11th of march already,? Furious. What a scam the seller cant give me a refund because paypal is holding the money and the item has arrived damaged. So can paypal give me my 36 dollars because it's frustrating that u holding my money I made a YOUTUBE VIDEO ON THE DAMAGED ITEMS and paypal

PayPal has awful customer service! I will say I spoke to one person out of everyone I have spoke with and that was Ron Edson. The rest were awful not understanding and one guy Cris Jay closed a conversation on me but it looks like I closed the conversation which in fact I did not. I work in customer service and understand how difficult it can be. But PayPal has been very very disappointing to say the least. I'll more than likely not use PayPal anymore. I'll be using Venmo or something else. Super upset with there customer service.

Simple use-case. A merchant requested a payment through PayPal in Euros. I have connected a card which accepts Euros. I have set my primary currency in PayPal to Euros. When the payment reaches PayPal, they charge my account in Pounds. Not only that, they used their own currency exchange resulting in further additional costs. After exchanging 4 emails with the customer support, they let me know that each card has another setting regarding which currency it is being charged with that you (the consumer) cannot see or change unless you send them a message (in which they reply after 24 hours at best). They also refused reimbursement even though it was clearly their fault.

To generalise, the issue of which currency to charge should be left to the consumer, not PayPal. In the above case, they overcharged me with 8%. And all of that because of hidden settings (that do not appear in your profile btw).

I mailed my item to Miami Florida I sent the mailing verification number to PayPal they then said my item code would be released to the person once I send an additional 400$ like they keep wanting money from me. I already mailed my game system. I am so disappointed with this serve. PayPal is not a good site to use. They are crooked liers. And I will never use this site again. I lost my game now BC PayPal wants an additional 400$ to total 800. There crazy I don't recommend people use this crooked website. There money hungry stealing people. Now I lost my system BC PayPal are liers and didn't pull thru on there end. I hate this website lying people

I received some financial help from a friend during this crisis, which was urgently needed. Or should I say PayPal received that money. And then proceeded to block me from withdrawing it. For weeks. Numerous contacts with their customer service didn't solve the issue (what exactly the issue was is still unclear), and in the end, they said I should simply refund the money to the sender and ask them to send it to me using a different service, not PayPal. So that's what I did, but what they failed to mention was that they'd keep a juicy cut for themselves because of their horrendous exchange rate policy. So that's it, I still haven't gotten the help that was offered, my friend also lost some money in the process, and PayPal happily keeps making money off people under circumstances like this. It's an utter and complete disgrace!

I would like to say I'm highly upset in the way PayPal has handled a case that I have opened. I received a product back in February from a seller that used PayPal for payment. Well in short the product was delivered and did not work, I tried to contact both the seller and PayPal and I was told to send the package back. Well the address that was provided to me would have cost me $51 dollars in shipping. The product only cost $69 to begin with. So it's either a loss of $69 or $51 if I shipped it back. I don't think that's fair for me to have to pay to return and item that was received broken. Furthermore I will never buy anything using PayPal of the source of payment again. They do not make sure they are using reputable sellers and don't look out for the buyers.

They just enjoy to believe that when block your account and your money, are doing a excellent job, wow, they feel great, and tell to you, that is for the safety of your money, YES, the money is now TOO SAFE, that even, the owner, can't access it, no Transfer, no expend, no ANYTHING. Let me tell you something, this is and OBSOLETE PROCESS THAT IS MAKING THE PEOPLE GO AWAY FROM YOU, there is a lot more efficient and more customer oriented verification process, like two level verification that MICROSOFT and FACEBOOK, for example, and a lot more SERIOUS and customer oriented enterprises are using, if you don't change with the needs of the people, you will go to ruins

PayPal is easy to set up and configure. As far as I can tell, that is where its virtue ends. Their operating assumption is that everyone is a fraudster and as a result, they hold back payments for weeks. In addition to holding back payment, their customer service is awful. They take forever to resolve any issues, mis-set expectations badly and worst of all, give out false information. I have also worked with Stripe and with EZPay and would recommend them in a heartbeat over PayPal.

I've had a Paypal account for many years and have been using it actively. However, if there are any problems... dont count on any help. Once a company charged me twice for the same transaction - Paypal did nothing even though the mistake was obvious. If you give your permission for any subcription, they do not care anymore, and the company that has your permission can do anything they want. Another time my transaction was rejected even though it was fully compliant with all the regulations. It was verified by someone who does not speak the language of the transaction. What happened when I contacted the support? Nothing. Only standard copy/paste replies. No explanations. No nothing.