PayPalReviews 2,130

PayPal have withheld money from a sale we made 93 days ago despite the buyer being extremely happy. PayPal will not release the money $2200 yet already deducted their FEES!
With many long hours on the phone with their compliance officer Peggy, admin department and customer service dept! They still are not willing to resolve the issue. PayPal staff are unhelpful, untrustworthy, inexperienced even frustrating.
We are extremely disappointed with the lack of knowledge experience and understanding PayPal staff lack. Their Appalling customer service and poor communication is insane. Lack of training or understanding of basic business transactions is astonishing
Each time you call you are required to repeat the scenario over and over
Their communication is below acceptable
Despite my daily phone calls and hours on hold PayPal incompetent staff choose to play stupid!
In this current global crises COVID 19 where the future is unknown and income insecure PayPal are heartless unprofessional and have employed incompetent staff with no human element
How do we write wrong against a global company who employee idiots? We want our money how many other customers are you withholding funds from
As this appears to be a common PayPal practise I welcome any PayPal representative to call me
Love to know how many other innocent victim ms are suffering the same ordeal

I tried to cancel an item ordered that took more than a month to process. 3 days after I asked to cancel, they sent the item anyway telling me to just return it after I got it. When I received it and tried to return it they wouldn't allow me to. They wouldn't give me an address to return to. PayPal was no help at all they said I received the item case closed. They never bothered to read my dispute. I have all the emails with the company and tracking I formation to prove that they had not shipped the item when I told them to cancel. I will have to limit my PayPal use from now on. I trusted them to take care of their consumers but it's the other way around. They take care of the businesses. Not my kind of company to do business with any more

They will randomly decide to freeze a Payment for 21 days.
When you try to contact them about it you won't be able to get a real person.
They will set you up on a chat and the minute you about get where you need to be and get some answers the screen pops up you have 40 seconds left to protect your account we need to delete the conversation now.
I've called eight times over $320, I have actually made contact with someone through messaging three times and all three have told me something different.
I've had my account for years and I've never had a charge back or problem, there have been no changes in my account... none of the criteria for freezing my money apply.
At this point it's not a desperate situation that I have this money but I will never use them again because it's my money and I should be able to get it when I want it, not when their computer decides to freeze it.
The other problem with PayPal is nobody regulates them, and there is nothing you can do but go through their Awful system that just gives you the runaround.

We are in a crisis and I am a small business owner. I have excellent Google reviews and very happy customers. I've been growing so my transactions have been larger amounts. I had $15,000 in PayPal I was going to transfer to my bank, it's frozen. I can't touch any of MY money. I can't pay my help, I can't pay my vendors, the Corona virus breaks out. The call center completely shut down. I reach someone on the computer, submit my invoices and all of my info. No deal. They're holding my money for 180 days. This is going to put me out of business! DO NOT EVER USE PAYPAL!

I invoiced my client last month and was charged $34, but I received my funds immediately. This month I invoiced the same client and immediately received and email from Paypal stating the funds will be on hold for 21 days because this is a new account (FALSE) and to protect the buyer and seller.

I contacted Paypal via chat because they are short staffed per their phone line. During the chat the rep told me the same thing. So, Paypal wasn't protecting the buyer and seller last month but this month they decide to protect us both, ha!

They're not good to use for business. My funds are needed immediately in order for me to run a successful business. I cannot afford a vendor holding my funds when they see fit. I'm sure next month it will be a different reason for them to do something faulty. I would agree with this if this was in writing day one when I sent the first invoice.

I am very disappointed with PayPal.
I was hoping that using PayPal would be convenient and easy. But there is nothing convenient about it when you have to wait 21 days for your money.
Customer service is below average:(
PayPal customer service said that $180.00 deposit to my account is larger and riskier than usual
While that money left my customer account, PayPal claims that they need to investigate and hold it for 14 days (first email from PayPal) and now 21 days (2nd email)
Bye bye PayPal

Paypal have locked my account after having it for years, wanting all my personal documents, licence, rates, electricity bill, medicare info etc etc, well paypal can shove their website and services, im not giving out every single personal information online to anyone, as we all have been taught, dont give personal info out on line and i wont, thats enough personal info they are asking for to go open a bank account in Australia, well good bye paypal i dont need yous. Lost a customer, if everyone does this, they will have no business.

So I have anxiety never used PayPal before everything confusing. So I called customer service to explain how to send money and everything but what I didn't know was I had my old card up there before I was robbed so I completely forgot it didn't work I have bad memories anyways. I was sending this person money with the wrong card but I fixed the mistake and put the right card up. Then i asked for refund back because PayPal didnt explain certain things to me because they werent trained enough for this. That's not my problem JUST GIVE ME. BACK MY REFUND IF YOU SAY ITS YOUR FAULT AND YOU WILL FIX IT FIX THE DAME ISSUE WHY ARE YOU ADDING MORE PROBLEMS LILE THIS WAS THE WORSET EXPERIENCE EVER AND GAVE ME A SEZUIR FROM THE STRESS IM NEVER USING PAYPAL AGAIN I THOUGHT CUSTOMERS WERE ALWAYS RIGHT YOU SELFISH PEOPLE

I received an email saying my credit card was about to expire, so I logged in and tried to enter the new Expiration Date and my New Address, but the system failed saying "Unable to process your request at this time. Please try again later." After many failed attempts, I then removed the card and then tried to Add a New Card, using the same credit card information, but then the system said "Invalid Credit Card." I then tried calling and after the system hung up on me the first time, I called back, and after a long wait and entering validation codes twice, I chatted with a rep, who then sent me another validation Code, and then as I was entering the Code, the system Timed out saying, I had 60 seconds to respond. But every time I entered a number the clock came back with a lower number and a new screen, until it timed out and then hung up on me! PayPal, you really have a lot of bugs in your system, to the point of me looking for another online merchant.