PayPalReviews 2,130

This company is a prime example of America legalizing criminals! This company should be shut down! The agents do not know their job if you're lucky enough to get in contact with a live agent. The app is trash, the customer service is trash, the full handling of money from them is trash! My account was locked for for "security reasons" because apparently doing a $20 transaction is too much money. To make matters worse it's been over a day and the issue still isn't fixed.

And their cust serv people have no clue or ability to help. All they do is walk you through the things you've already tried and then recommend you wait 48 hours and try again. When that doesn't work and you get fed up they call you a liar and incompetent for being unable to follow their stupid instructions. There is no escalations team for dealing with issues at a higher level, and the people who work in cust serv don't even have access to accounts.

They stole over $1000 from me.

You sent my new card to an old address, when my new address was updated in your system already. If you can't provide human customer service for these issues I will change to another provider. FIX IT!

They are unfair i message them but no answer. I called and they hung up and left me on hold for 2 hours. They don't want to help me at all. Paypal is unfair and are haters

They will intercept your money you send to anyone and keep it for however long they want to. And then lie to you about why it they still have it.

Not only can you not reach anyone when there is an issue but when you finally do, you get hung up on. I have been a customer with PayPal for along time and still not able to access my funds they are holding onto. I called several times, was on hold for over hours then get hung up on. I then email them and get a generic email back. The same email is sent to me each time. I them message them and get someone who says how may I help you. Once I ask them what it is I am asking, they disappear. I even went to there Facebook page to see if I have better luck. Well no luck. Why is PayPal going down hill so bad. What has happened to this company?

Cut off after waiting over 45 minutes for phone representative. Messaging is ridiculous as there is constant miscommunications.

PayPal seam to think they are the police force of the banking world when really they are just a bunch of parasitic wankers who will steal your money at 1st chance
This is what happens when you do business with the American pieces of $#*!
Be warned they are thieves

Terrible Customer Service; Systems that don't work! Does anyone know who the best alternative is?

Their two step verification doesn't work. When you ask them to help they say its your mobile providers fault and close your complaint.

This company is just atrocious. A bunch of robots. So horrible. They dont listen to the customers at all. Its some goofy way of doing business there. Archaic. They let the computers run the show. If the stupid computer says something that compromises a customer to get into their acct. So be it. They have no way to get around it? So dumb. Try talking to them. Forget it. They all are robots. Walking sheep. Like the computer knows more than a human being? They cant override anything? Whos running this company anyway? Kids? Mature smart business people dont do things like this. They offend their customers with no regard to it. They make customers mad as? And still they continue on with their own crazy methods. They need to go. Now i know why all of my friends hate paypal and wont use them. Disgusting.

This is the best way to do redemptions. I don't like having to choose just one retailer. So I send all my earnings to PayPal and buy wherever I want!

Paypal makes decisions without allowing customer to provide factual points a d will not actually investigate fraud

Do NOT use PayPal. I used PayPal credit to purchase some items which turned out to give me an all over body rash. The seller refused to return my communication or refund me despite having sent the items back and confirmed receipt of the items, so I contacted PayPal and filed a dispute. 6 months and endless hours trying to communicate with them later and my dispute was denied for no apparent reason. It's disgusting they don't take care of their customers, they almost always side with the seller. Plus they charge high fees.

I have been using PayPal for keeping money I receive from my freelance jobs. It's a safe place and whenever I need my money, I just transfer to my bank account and at the same time the money is there! I can also pay some bills using my paypal account. Great experience.

I was erroneously charged by a company without authorization. I am handling the charge on my own and paid the money to PayPal. They aren't crediting the payment for 3-5 days and froze my account including credit cards. The only way to unfreeze is to pay AGAIN and wait foe a refund of the first payment. Hello Venmo and Cashapp. Goodbye PayPal.

JUST MADE A PURCHASE AT PAYPAL LIKE SO MANY OTHERS OVER THE LAST 5 YEARS. LATER LOOKING AT MY BALANCE I NOTICED A ONE DOLLAR CHARGE OUT AS A DONATION. WELL THEY HAVE A LONG BLAH BLAH DISCLAIMER THAT NO ONE READS THRU AND AT THE END THEY ASK IF YOU WANT TO DONATE A DOLLAR TO SOME LAME CAUSE AND THEY PREFILL THE CHECK BOX WITH A YES I CONTACTED PAYPAL ABOUT THIS AND REQUESTED THEY REVERSE THIS DONATION AND THEY SAID " TO BAD YOU SHOULD HAVE READ THE ENTIRE SUMMIT PAGE". WELL I AM NOT GOING TO USE PAYPAL FOR THREE MONTHS TO PUNISH THEM FOR THEIR DECEPTIVE PRACTICES. ONE DOLLAR MEANS NOTHING TO ME BUT A PRINCIPLE DOES.