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PayPal

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
625
value
568
shipping
244
returns
284
quality
533

We monitor reviews for authenticity

New Jersey
2 reviews
4 helpful votes
Follow Carol W.
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Our account got hacked back in April 2022. Someone opened up a account and used our last name only, opened a email similar to ours and transferred our money into his account. We notified PP immediately and they have ignored us now for months. Lies after lies and nothing. I see class action suits against them for much more money than our $125.00. FIX THIS PAYPAL! CS sucks!

Date of experience: October 14, 2022
Hungary
1 review
0 helpful votes
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When you have a transaction and have to wait one month to receive the money because of their stupid regulations, obviously no support is available.

Date of experience: October 13, 2022
Illinois
4 reviews
2 helpful votes
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And that's exactly what ya did. Thank you for revealing that you're following the narrative. I hope you go bankrupt.

Date of experience: October 13, 2022
Colorado
1 review
2 helpful votes
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THEY WILL ROB YOU They won't let me access my account. DONT USE THIS SITE TRUST ME! BUNCH OF CROOKS!

Date of experience: October 13, 2022
Ohio
1 review
0 helpful votes
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Created a PayPal account that was locked immediately. Never got to use it. No reason given as to why. I called and was passed around to 4 different people, on hold for just under 2 hours to finally find out it was because the bank account I used that is joint account with my husband apparently showed a remaining balance of $17 on his PayPal account. This balance was paid almost a decade ago. My husband is not going to pay them what he has already paid. They won't allow me to just change my bank account to my personal. Every person I spoke to is like a robot just reading a script. Zero compassion or understanding. This is literally the worst customer service I have ever dealt with. How in the world are they still up and running?

Date of experience: October 11, 2022
Wisconsin
2 reviews
4 helpful votes
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Horrible customer service. Won't give the option for a paper check, and when they do you have to PAY THEM to access your own money. Then they want me to link an account which I have zero interest in doing. Garbage customer service. Avoid at all costs, not to mention the BS they just tried to pull by stealing money from people who make comments they don't like!

Date of experience: October 11, 2022
Ohio
2 reviews
0 helpful votes
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Sided with scammer
October 11, 2022

I fell for a smart scammer that imitated my business and scammed me out of $1350 last month. After sending the money, I immediately realized and called PayPal. They gave me the run-around and held my money while the dispute was open and said that they would not complete the deposit and would send my money back to me. Never happened. They closed the dispute and said that it "looked" like normal behavior for me. I've never sent more than $100 so it was not "normal" for me, AND I told them not to send it. They didn't care about their customer and sided with the scammer. NEVER use PayPal. Don't trust them!

Date of experience: October 11, 2022
District of Columbia
1 review
0 helpful votes
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Account Closed
October 11, 2022

PayPal closed my account after 19 years, without telling me why. I have called them, and email with no response!

Date of experience: October 11, 2022
Alaska
3 reviews
18 helpful votes
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PayPal not trustworthy.
October 11, 2022

PayPal has gone from a company that you could trust with your financial information to someone that you cannot trust at all. Beware!

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
Follow Dominic D.
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I made and order using my PayPal through there menufy app. My total was 45.38 I am honestly about as mad as a person can get in my opinion this place should be shutdown my food gave me food poisoning and this wasn't ohh I'm gonna call to lie and get my money back My symptoms showed up 48 hrs. After eating the food I had Diarrhea, stomach pain, puking, and was unable to hold food or liquids this started out bad and got better after a few days... When creating a resolution case with paypal they denied my case so then I went to press menufy management for a refund and they said they would look into the matter and never reached back out to me... this is as stupid as can be I just wanted my money back at the end of the day I will no longer use any website associated with menufy and will from now on use my debit card because at least I know USBANK would have chosen to give my money back... Thanks Chopsticks, Menufy, and Paypal for taking my money and feeding me poison...

Date of experience: October 10, 2022
Ohio
13 reviews
18 helpful votes
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Disinformation?
October 10, 2022

I'd NEVER use your useless woke "service"! No wonder your ratings are so abysmal! You deserve to fail. Google can't be far behind. You're a disgrace!

Date of experience: October 10, 2022
Ohio
1 review
0 helpful votes
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Scammers in India, in cahoots with at least one eBAy employee in India, got PayPal to send them nearly $2000 as a "money transfer." PayPal opened an account in my name without my authorization or knowledge and used it to take nearly $4000 - twice as much - from my credit card account. When my bank, Citi, reversed the charges, PP objected and insisted that I routinely transferred money using PayPal although I had created no PP account and had never transferred a Cent via PayPal - EVER!. In short, PayPal lied. NEVER TO BE TRUSTED. ONE STAR IS WAY TOO MUCH.

Date of experience: October 9, 2022
France
1 review
0 helpful votes
Follow Linda H.
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I want to delete my account with a company that sends you chasing your tail when you try to resolve your issue. There is no way of contacting them unless, in Europe at the moment, I wait up until midnight in the HOPE that I am answered quickly! I think it's appalling that they have limited the way of contact to such a narrow window and to one single solution. I have a not insubstantial amount I NEED to withdraw and am only getting this message every time:

There seems to be a problem
We're unable to complete this transaction right now. Please try again later

They are, from my perspective, stealing MY money! I will never use them again after I finally manage to get my money

Date of experience: October 8, 2022
California
1 review
0 helpful votes
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After 5 years they lock my account. No reason given. A month later I am trying to close my account and they won't let me or give me a reason. Guess I'll contact my attorney and start a lawsuit

Date of experience: October 7, 2022
GB
1 review
0 helpful votes
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Dreadful, avoid!
October 6, 2022

As a buyer, despite all the bumf written by Paypal, it offers you ZERO protection, and complaints ALWAYS goes against the filer.

As a seller it is very expensive with a sizable chunk removed for their "fees"

Their customer service is almost non existent.

Date of experience: October 6, 2022
New Jersey
2 reviews
0 helpful votes
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Pay Pal is run by Criminal Enterprise
October 6, 2022

Please don't let Pay pal save your credit card information when you try to purchase any items from Walmart or any other stores. Because these criminals are saving your credit card information and selling your credit card information to other companies and other criminals illegally and they act like they are your bosses.
Please don't ever trust Pay Pal, They are con artists and Criminals. So I had to close my account with them. Please don't Trust Pay pal, they are Con Artists. They are here to steal your money. Please report to FTC (Federal Trade Commission) and BBB (Better Business Bureau)

Date of experience: October 6, 2022
Washington
1 review
0 helpful votes
Follow Suzanne S.
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Paypal cost me $250 because they kept asking for verification and I worked hard to send all verification of passport, state identification etc on multiple devises and did it all properly and they still kept asking for verification. I do Freelance work and my Client had already sent me $250 and he has a very good bank account and is wealthy but they would not let me have the money! 10 years ago my Ex ruined my credit but I have been reestablishing it so I don't know if that it is what caused the problem, but finally after three weeks of calling PayPal, sending verification multiple times and them simply saying "try again to turn in your i.d." they sent the $250 back to the Client saying they couldn't verify me. I worked hard, 10 hours on the project for that money... and Paypal returned it back to him! I did not want to go into detail about my financial credit being messed up by my Ex and he was already acting aggravated to figure out another method so I just let him have the money. It was very unprofessional even to have to explain to the Client why PayPal sent the money back, so I had no choice but to drop the matter with the Client. Since it had been ten years, I went to a credit union and they gave me an account but since I have heard others had a hard time with Small Business Accounts and Paypal so I will never use them again. When someone sends money, PayPal should not refuse us to get it unless they have a scam history. I have a perfectly clean record in everything, not even a traffic ticket, except for my Ex ruining my credit... 10... years... ago so PayPal should have given me my money.

Date of experience: October 4, 2022
New Jersey
1 review
1 helpful vote
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After my second fraudulent charge incident I have decided to close my account. I tried on both instances to report the activities while on the site and logged in to my account. It is absolutely impossible to get through to these people. I'm done with PayPal.

Date of experience: October 2, 2022
Arizona
1 review
0 helpful votes
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Accounting hang up
October 1, 2022

I will say I am new to PayPal and the only reason for me to use PayPal was to get paid for work I've done while the people were out of town. So I set up an account because I needed to be paid on a Friday before I leave town myself to see an old friend that had emergency heart surgery.
Little did I know PayPal will put a hold on the funds for 24 to 72 hours since I'm new to PayPal. I Called customer service where I was told of the policy and I explained the reason for the urgency of my funds to be released and the female put me on hold to talk to her manager, she came back and said her manager would allow me to talk to accounting to see if I could get me funds released. She told me to stay on the line and she will transfer me to accounting. Over 5 minutes has passed and I had my phone on speaker and next thing I heard was a click( they hung up)
I called back to hear there's over a 30 to 40 minute wait time Si I refused the call back from them because I already did the 20 to 30 minute call back and to go thought all the questions they need from me.
If I would of known this policy of holding funds for first time accounts I wouldn't of joined PayPal. I spent the money I had on a hotel room for 2 nights totalling over $300 expecting the funds on Friday. Now here it is Saturday night and funds are still on hold and I still can't go see my friend in the hospital. Thanks PayPal accounting for the hang up and now I've lost the $300 in hotel stays, if I would of known about the hold I would of stayed 1 night and had the money to get there and back. Now the people that paid me comes back late tonight so if I have to I will definitely cancel the transaction and take PayPal off my phone and go see my friend on Monday and loosing a day or to of income because of accounting can't answer a phone call
Now I see why your reviews are only a 2.5 star

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Transfer Funds
October 2, 2022

I was very surprised how fast my funds were transferred through PayPal, instant (small fee applied).

Date of experience: September 30, 2022