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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I love the way payoneer help their customers with efficient and on time solutions.
Excelente para todos los pagos, ya sean nacionales o internacionales
Hace 10 años uso esta app y los amo, me permitió viajar por todo el mundo con total libertad
Tenía varias dudas, sobre diversos aspectos de la cuenta.
El ejecutivo me escuchó y respondió con precisión todas mis preguntas.
Se mostró empático y paciente.
Dear Payoneer team
offers personal and business accounts, each tailored to different needs.
Very kind understanding patient and assertive great customer service representative
Estoy muy conforme con el servicio que brinda Payoner a los freelance.
Hice una transferencia que demoro 3 días en llegar y mi banco local me ha rechazado porque no he podido completar algunos campos adicionales que se completan cuando se hace una transferencia SWIFT.
A fin de brindarles una opinión constructiva, creo que deberían mejorar los tiempos de las transferencias (hay competidores de Payoneer cuyas transferencias son casi al instante) y también hacer que el envío tengan una opción de "Mostrar Campos Adicionales y/o Opcionales" para aquellas transferencias que lo ameriten.
Muchas Gracias.
Friendly, helpful, and clearly. Able to answer my questions with reasonable explanation.
パスワードを忘れてサインインできなかったので、メルアドの交換とパスワードの変更について対処頂いた。3時間かかるとのことで、その対処は3時間後にする
Rapidos y efectivos, nunca dan problemas y cuando algo pasa ayudan a resolver de manera pronta y profecional.
When i have open payoneer. I face a lot of problem but i call in support they solved it in 24H. That is very fast. Now i am able make transection. Just earn click and received very simple.
I have not had anything but problems with the platform and adding my bank account or ordering the card even if it is digital. They request the documents for verification which I get but when you submit one and have all the information they are requesting they just decline it and when you call customer care they just say they do not understand why they are not taking it and give bull response as to why it was not accepted like the quality of the document eve though it is a pdf which quality is for online reading. Awful experience wouldn't recommend
Super fast and easy problem solving.
This is second time that i was contact customer support and everything is really good
I have a good experience， because our dialogue is a little difficult, we are different languages speaker, I am active to express my ideas, and she is also giving patient feedback.
I had an excellent customer service experience. The representative was polite, attentive, and knowledgeable. She addressed my concerns thoroughly and ensured I understood all the details. Their professionalism and willingness to help make the process smooth and enjoyable. I truly appreciate their support!
Overall my experience with payoneer was a good one. Although the site didn't seem to be working at top efficiency, they explained that the site was under going some type of maintenance issues. So it was explained, and expected.
No complaints from them and it's been a smooth experience so far.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members