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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Only through the phone, Payoneer can provide a decent support. Chat and e-mail don't work, unfortunately.
The customer agents are Knowledgeable, friendly and responsive
Friendly & professional. Well communicated & hoping to get assistance as advised
Se me está dificultando mucho agregar la cuenta de banco de mi país es el segundo intento de sacar mi dinero de la cuenta y lamentablemente lo tengo atascado ahí llene la info que se me solicitó y ahora mi cuenta está deshabilitada
Es buena plataforma, la recomiendo. Tanto para empresas, personas, etctera.
La aplicación cobra comisión por recibir pagos, hacer transferencias hacer cambios de moneda y pagan el cambio a menos de lo que está publicado oficialmente. Los tiempos de respuesta son muy largos. No es una aplicación que yo utilizaría para uso personal, la abrí porque mi empleador únicamente paga por medio de payoneer.
I have query for account approval and it was resolved by customer care.
We received a quick answer for our questions and solve our problem.
Thank you
I keep getting error upon registration then the phone number registered on the system is not mine and i dont have any idea how did it happen
Fue una atención increíble de inicio a fin. Oscar fue muy amable, y sus respuestas fueron claras. Fue acertivo en toda su ayuda.
My expectations were met. The agent went above and beyond to ensure my needs were met.
Had a good experience of communication with representatives. They were very attendant and helpful. Although, I felt the process of my account approval started only from the moment I gave a call. Long awaiting, would be great to make a process of approval more convenient and faster for clients.
The Customer Care representative was very knowledgeable and helpful. Resolved the issue in a timely manner.
It's always very tough to find customer care contact page or number Or anything else to contact with an customer care associate.
Request you to set customer care numbers on top
I have been using payoneer card to buy and pay goods accross the world where I travelled
We encountered a problem and made several customer service calls, but we were always able to get a solution. I am satisfied with your customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members