On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Kind customer service, but communication & product knowledge is so poor. Response to clients problem is so late. One needs to keep calling and calling and will take a level up to the solution to your problem.
The customer service is fast and reliable and I got good service from them and I was able to solve my problem in my account..
Great Assistance keep it up This product exceeded my expectations! The quality is outstanding, and it performs exactly as advertised. Setup was simple, and the instructions were clear. I've noticed a real difference since using it, and it's worth every penny. Highly recommend it to anyone looking for quality and reliability in this price range!
It was simple, easy and great! I had no issues with the agent. Everything was smooth. Only had one simple problem but it was easily resolved.
To improve accessibility to your support team, we recommend streamlining the process. For matters related to salary and payments, it's crucial that phone support is easy to reach without unnecessary barriers. Additionally, live chat should be accessible without requiring users to log in first, ensuring quick and efficient assistance for users. This approach enhances user experience and supports timely resolution of critical payment inquiries.
Imposible comunicarse con un asesor al cliente, llevo varios días tratando de verificar mi cuenta, y me a sido impossible comunicarme con alguien, así como muchos que esperamos pagos por Payoneer que trabajamos en el teléfono, y poder tratar de comunicarse con ustedes es sacar un dia libre
La atención fue rápida y la solución del tema en cuestión fue hecha sin problema
Caonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonima
Guys don't use it, they froze my money 700+ usd and it has been more than 2 weeks and their customer service are non existent and they never help. Don't use it and avoid it at all cost
Very friendly client support, very efficient and straightforward. Love it.
En este caso me toco Adrian la persona encargada que me atendió, muy amable su manera de atenderme, me ayudo con información veras respecto al tema de poder obtener mi tarjeta de Payonner para mi país El Salvador. Me notifico que tenia pasos que no había resuelto en mi cuenta; y el me brindo los pasos para poder enviar los datos que me hacían faltan. Ahorita voy a seguir los pasos que me brindo atreves de un correo para una cuenta receptora que era el tema principal de mi llamada y por el cual el me brindo un correo en donde se explica los pasos ha realizar. Recomiendo la atención al cliente por llamada y estoy muy agradecido con Adrian por guiarme a resolver mis dudas. Muchísimas gracias!
I called today because I had an issue with my bank account associated with Payoneer & now it's solved thanks to the wonderful lady who was super nice to me.
Excellent team for your work and found very great achievement!
I recently contacted Payoneer for assistance regarding the status of verification center of my account. I was impressed with the professionalism and efficiency of your support staff. They responded promptly to my inquiries, were clear in their communication, and provided me with helpful guidance to ensure the process went smoothly.
The representative I interacted with took the time to understand my concerns and was proactive in offering solutions, making me feel valued as a customer. I truly appreciate the level of service and support provided, and it has made my experience with Payoneer even more positive
Siempre me atienden muy bien.
Hoy fue Antonio, muy amable.
Hace unos meses me atendió una mujer joven desde algún lugar de España. Una argentina de Córdoba que también fue excelente.
Una genia.
Siempre son muy educados y resuelven bien los problemas. Gracias!
Solucionaron mi problema de manera rapida, pude realizar mis consultas de manera rapida y fueron respondidas a cabalidad.
I am highly satisfied with the support from Payoneer representative.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members