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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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I was on the phone for approximately 5 minutes which includes me following the staff's instructions. Very pleased and now I won't have the same problem again
Waiting for my issue to be resolved by Payoneer, since I trust this company and service a lot.
They are always helpful and I hope this time also they won't let me disapoint in them.
Thanks a lot,
Sincerely yours,
Avetik Alekyan
Awesome experience but i was waiting about 6 minutes until i have been on the call with the customer representative
I felt she really cared about me and she solved the problem professionally
And waited until everything seemed all right and I had no more questions. Well done!
The agents are very knowledgeable about the market and they will try and provide you with the best options when using your card at ATMs. Than you.
Good way to make safe and simple transactions. System is always up and running. Customer Care very polite and fast. Small fees and great coverage for different Countries.
Very concise and necessary background information that will ensure a good reationshio between the parties involved... thank you
Everything is fine about Payoneer except the fact that what they say online and what they say on the phone is completely different. For example I added a bank account last night and online it said it would take three days but when I woke up this morning to transfe for example I added a bank account last night and online it said it would take three days but when I woke up this morning the Bank account was already set.
Am very much happy with the service of payoneer and will be very interested to highly recommend to all my friends
Amazing choice for people who work online because it's make money transfer so easy from many country's
The company's customer care representatives will always address your concerns adequately. In case the query requires response from other departments, they make quick inquiries. Most importantly, Payoneer will never charge you unfair card maintenance fees, especially when it has not arrived yet. I case these fees are applied, they will refund with immediate effect upon request. Highly recommend Payoneer services
I love payoneer customer support did not wait on queue for a very long time. Unlike paypal its very hard to talk to a live person. I hope payoneer keep it just like this that its very easy to contact them for any concerns.
Very understanding and polite. They are willing to go above and beyond to get to the bottom of any issue. Even though its been over a week and I still have not received my pay, they are extremely nice reprasentives.
As a British start-up, we have decided to try Payoneer before going to a "classic" bank to manage our system to charge clients. We've been a bit skeptical, as it sounded a bit too good to be trustworthy but, everything was a breeze. Yes, it is a bit of a hassle regarding paperwork until you get used to the requirements but the customer support is surprisingly fast and friendly and the funds are transferred even faster.
I love this especially for a non US citizen. I love how it provides me with an actual US account and the fees reasonable.
It was Very direct, clear, professional. Courteous and fast. Reliable, pleasant speaking voice. Lots of energy, engaged with customer.
Mi experiencia es de lo mejor.
Son muy serios en el servicio que brindan
Es muy segura la forma de manejo de nuestro dinero
Totalmente recomendable
Gracias!
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

