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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Honduras
1 review
0 helpful votes
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Greatful!
July 16, 2018

I contacted Ronnie.
He was very nice and walk me through my form, I was very pleased with his help.
Thank you..

Date of experience: July 13, 2018
Canada
1 review
0 helpful votes
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I was on the phone for approximately 5 minutes which includes me following the staff's instructions. Very pleased and now I won't have the same problem again

Date of experience: July 13, 2018
Pakistan
1 review
0 helpful votes
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V GOOD
July 16, 2018

It's Good. Thanks for your cooperation. I review this and I like it very very much. Keep supporting your customers like this.

Date of experience: July 13, 2018
Israel
1 review
0 helpful votes
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Waiting for my issue to be resolved by Payoneer, since I trust this company and service a lot.
They are always helpful and I hope this time also they won't let me disapoint in them.

Thanks a lot,
Sincerely yours,
Avetik Alekyan

Date of experience: July 13, 2018
Egypt
1 review
0 helpful votes
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Very good
July 16, 2018

Awesome experience but i was waiting about 6 minutes until i have been on the call with the customer representative

Date of experience: July 13, 2018
Israel
1 review
0 helpful votes
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Thanks!
July 15, 2018

I felt she really cared about me and she solved the problem professionally

And waited until everything seemed all right and I had no more questions. Well done!

Date of experience: July 12, 2018
Canada
1 review
0 helpful votes
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Great Company
July 15, 2018

The agents are very knowledgeable about the market and they will try and provide you with the best options when using your card at ATMs. Than you.

Date of experience: July 12, 2018
Brazil
1 review
0 helpful votes
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Always working
July 15, 2018

Good way to make safe and simple transactions. System is always up and running. Customer Care very polite and fast. Small fees and great coverage for different Countries.

Date of experience: July 12, 2018
Panama
1 review
0 helpful votes
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Positive
July 15, 2018

Very concise and necessary background information that will ensure a good reationshio between the parties involved... thank you

Date of experience: July 12, 2018
Florida
1 review
0 helpful votes
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Everything is fine about Payoneer except the fact that what they say online and what they say on the phone is completely different. For example I added a bank account last night and online it said it would take three days but when I woke up this morning to transfe for example I added a bank account last night and online it said it would take three days but when I woke up this morning the Bank account was already set.

Date of experience: July 12, 2018
Ghana
1 review
0 helpful votes
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Love payoneer
July 15, 2018

Am very much happy with the service of payoneer and will be very interested to highly recommend to all my friends

Date of experience: July 12, 2018
Egypt
1 review
0 helpful votes
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Amazing choice
July 15, 2018

Amazing choice for people who work online because it's make money transfer so easy from many country's

Date of experience: July 12, 2018
Saudi Arabia
1 review
0 helpful votes
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Perfect
July 15, 2018

The customer service lady answer all my qustions with confidince, the only issue is the wating time is a littole bit lone

Date of experience: July 12, 2018
Kenya
1 review
0 helpful votes
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The company's customer care representatives will always address your concerns adequately. In case the query requires response from other departments, they make quick inquiries. Most importantly, Payoneer will never charge you unfair card maintenance fees, especially when it has not arrived yet. I case these fees are applied, they will refund with immediate effect upon request. Highly recommend Payoneer services

Date of experience: July 12, 2018
Philippines
1 review
0 helpful votes
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Excellent
July 15, 2018

I love payoneer customer support did not wait on queue for a very long time. Unlike paypal its very hard to talk to a live person. I hope payoneer keep it just like this that its very easy to contact them for any concerns.

Date of experience: July 11, 2018
New York
1 review
0 helpful votes
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Very understanding and polite. They are willing to go above and beyond to get to the bottom of any issue. Even though its been over a week and I still have not received my pay, they are extremely nice reprasentives.

Date of experience: July 11, 2018
Spain
1 review
0 helpful votes
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A positive surprise
July 15, 2018

As a British start-up, we have decided to try Payoneer before going to a "classic" bank to manage our system to charge clients. We've been a bit skeptical, as it sounded a bit too good to be trustworthy but, everything was a breeze. Yes, it is a bit of a hassle regarding paperwork until you get used to the requirements but the customer support is surprisingly fast and friendly and the funds are transferred even faster.

Date of experience: July 11, 2018
Jamaica
1 review
0 helpful votes
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Kick PayPal out of business
July 15, 2018

I love this especially for a non US citizen. I love how it provides me with an actual US account and the fees reasonable.

Date of experience: July 11, 2018
Illinois
1 review
0 helpful votes
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Awesome Service
July 15, 2018

It was Very direct, clear, professional. Courteous and fast. Reliable, pleasant speaking voice. Lots of energy, engaged with customer.

Date of experience: July 11, 2018
Uruguay
1 review
0 helpful votes
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Muy contenta
July 15, 2018

Mi experiencia es de lo mejor.
Son muy serios en el servicio que brindan
Es muy segura la forma de manejo de nuestro dinero
Totalmente recomendable
Gracias!

Date of experience: July 11, 2018