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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Florida
1 review
0 helpful votes
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Excellence
July 15, 2018

Payoneer is an excellent service. Had to call customer service and was treated like I really mattered as a customer.

Date of experience: July 11, 2018
Mexico
1 review
0 helpful votes
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Good
July 15, 2018

The experience up to now has been very acceptable and is a good option compared to Pay Pal, the fees will save me money and the functionality is what I am seeking.

Thank you Payoneer

Date of experience: July 11, 2018
Jamaica
1 review
0 helpful votes
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Great
July 15, 2018

Customer service is awesome. Fees are killer though. Cross border fee of up to 3.5%... Wish some services did not take so long.

Date of experience: July 11, 2018
Jamaica
1 review
0 helpful votes
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Love the response from payoneer... They even called me back when my credit ran out. They were very helpful towards my questions. I strongly recommend payoneer to everyone who wants a master card to shop with online or who wants to get paid from other companies.

Date of experience: July 11, 2018
Mexico
1 review
0 helpful votes
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From best to good
July 15, 2018

Payoneer has been an outstanding service which I have become to trust a lot. Over the last few months, withdrawals to bank accounts are taking too much longer than expected. For that reason, I have let down other people and I am starting to lose trust.

Date of experience: July 11, 2018
South Africa
1 review
0 helpful votes
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Customer services
July 15, 2018

I was given World Class Service when I called just now. The person was nice and Polite. He sounded happy to assist me with all my questions.

Date of experience: July 11, 2018
Canada
1 review
0 helpful votes
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When it works, it's great
July 15, 2018

Payoneer is a very useful service - and I recommend it. However, they have recently changed their behind-the-scenes system and it is taking months for me to get access to my money. I hope this is an exception and does not speak ill of the entire company.

Date of experience: July 11, 2018
Romania
1 review
1 helpful vote
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Fraud company
July 11, 2018

* Did the management of Payoneer directly put into motion a plan to bankrupt Choice Bank and sacrifice its adult industry connections also bankrupting First Choice Pay? Ultimately Mastercard is the entity that caused this situation, but the question is did Payoneer see it coming in advance and do something to deliberately hurt customers?
The answer is YES.

Date of experience: July 8, 2018
Czechia
1 review
3 helpful votes
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I opened a new account and immediately found out many issues. You cannot get paid by individuals. The ACH transfers sometimes require physical address of the bank, which Payoneer doesn't have.

The most crazy thing - you open an account, fill it with money, but you are not able to send it to anyone. I contacted the support, which took 1 hour waiting in the live chat queue to be told, they will have a look.

Comparred to TransferWise this is extremely limited poor service. So, I will most likely use it only for a single transaction and deactivate.

Date of experience: July 3, 2018
Nepal
1 review
0 helpful votes
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Great support
June 30, 2018

It was my third call from Nepal to Payoneer call center, once in UK & twice in USA, regarding to solve my account blocked issue and to link my new payoneer account with Airbnb. But today very clear reason on blocking my account and other information.
Thank you Payoneer Customer Support Team.

RGDS,
Binaya Shrestha

Date of experience: June 27, 2018
China
1 review
0 helpful votes
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It was such an amazing experience! The customer support was awesome. She was very polite and helpful through out the process!

Date of experience: June 27, 2018
India
1 review
0 helpful votes
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Bed for business
June 30, 2018

They are hold the payment with un necessary points. Like submit the project, submit the contract chating screen shot Etc. im tyred his Questions. My payment is 50 dollor also on pending. And my client is send me 50 dollor but payoneer hold my payment.

Date of experience: June 27, 2018
Pennsylvania
1 review
0 helpful votes
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My experience with Payoneer is always a comfortable engagement with such professional support. I have they offer a chat platform that we can contact representatives in the future.

Date of experience: June 27, 2018
1 review
0 helpful votes
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Excellent
June 30, 2018

The customer care officer took his time to take me through my quarry
Step by step. Am highly impressed. I dont this i have much to say or add than to say good job done

Date of experience: June 27, 2018
Croatia
1 review
0 helpful votes
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Thank you for great work!
June 30, 2018

I am using Payoneer for years and I am extremely satisfied with Payoneer as company and it's staff who are always polite, helpful and professional. Highly recommended.

Date of experience: June 27, 2018
Kenya
1 review
0 helpful votes
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Professional and Polite services
June 30, 2018

Adele was professional, polite, and wonderful. Makes me love Payoneer. Would definitely recommend Payoneer to others clients.

Date of experience: June 27, 2018
Nigeria
1 review
0 helpful votes
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Awesome experience
June 30, 2018

The staff was friendly and helped me answer questions in good time. I had issues with a refund from a vendor as well as some questions about card delivery.

Date of experience: June 27, 2018
Israel
1 review
2 helpful votes
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Online support is worthless
June 30, 2018

Just impossible to get mail\ chat support!
Apparently you need a rate to get any comment, but the system doesn't even tell you that!

Thank god for phone support, too bad they don't publish the local phone number.

Date of experience: June 27, 2018
Pakistan
1 review
0 helpful votes
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Support help
June 30, 2018

They are very helping and polite with their customers and help you in any kind of issue related to your payoneer account.

Date of experience: June 27, 2018
India
1 review
0 helpful votes
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Okay fast enough on call.
June 30, 2018

Able to reach through call but concerned about no support Center in India. The contact page is not responsive enough which is showing a pop up window and not letting to take phone number or initiating live chat.

Date of experience: June 27, 2018