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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent, friendly and professional. The Customer Service representative was really trying to help and they had a very positive attitude towards customer care.
Im sending this email for a several time and im actually bored from this i have orderd three payoneer account and the three were not linking with paypal i wanted to order another account to see whether if it will link or not then i wanted to close and replace my 3rd account i cant now i cant even find the close and replace link in payoneer i only see contact us and reviewed issue with paypal or stripe so i click on contact us link and send you an email for the problem that i cant solve after that payoneer send me an email saying in it go the solution guide link in your account the select the issue and replace your account and i cant even find the close and replace link the only thing i cas see is contact us and if your having issue with paypal or stipe so please all i need is a usd account to work with paypal And today i have contacted the customer care for payoneer and they gave me another usd account and its still not linking with paypal
The experience was great. I got fast answers and the rep was very knowledgeable and was very respectful.
I've been using Payoneer a few years now. I have had minor issues throughout that time but all were in the name of security and resolved quickly. It can be irksome to ask clients to resend a payment if declined due to some security reason but aside from those instances it's been an excellent service. It's easy to request payments and the card is convenient to access the funds as well. No client has ever complained about issues when they receive my billing. Withdrawing to the bank is also affordable as many other services kill you with ten thousand fees. I appreciate Payoneer and will continue to use them for my business.
The operator was friendly and helpful in listening to my issue, troubleshooting and finding a solution was quick and easy.
Agent was very professional and caring' Thank you!
I lost my card and was vey upset, apparently it had not been stolen since there were no purchases nor any attemps to use it, but as a security measure it was blocked. Had I found it within a week it would have been unblocked, but unfortunately, I did not find it. Customer Care also helped me order a new card. Both associates who helped me were very understanding and supportive. Thank you! =)
Have agent resolve and updated message on all questions asked all questions were answered and made sure account was verified very professional
If you rely on emails, change it to calling them because your emails are worthless (take it from someone who has seen it all). A real-time call is how your issues would be fixed, anything else is worthless and you wont get anything but anger.
Was a good experience and I totally recommend, I was handled quickly no trouble and no waiting
Makes life of an entrepreneur easier definitely recommend.
I received exceptional service! Everything was handled professionally, and the final result exceeded my expectations. Highly recommend! Thank you!
I'm not very good at English, but when I talk, I understand and solve the problem well. Thank you very much. But what I told you this is for phone calls. But the system goes into the website. The problem can't be solved. The system has been printed and looped. The ai system does not help. Summarise your company's customer service system. Call the best. Solve the customer's problem well. As for typing to solve the problem, I don't pass. You don't have to believe me, but you try to see the system by yourself to see what happened.
I have been sending and receiving funds via Payoneer. It is easy and trustworthy to do transactions safely and securely. I would recommend to everyone to come and join
Best company to work with! Very caring, very professional and fast solution to every problem!
The customer rep was kind hearted, professional and empathetic.
He answered and helped promptly, patiently and politely
Thank you for the constant support for the customer service team! The past two weeks I've been dealing with issues because of a scam and they have assisted me thoroughly!
I had an issue with my card being scammed and payoneer was quick to assist so that I had no issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members