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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Me gusta mucho la app, las comisiones no son muy altas. Tuve un problema con un pago y me resolvieron rápidamente
The person I spoke with was w very helpful and professional.Thank you
Time core
This is the first time I encountered some delays, hoping that things will be fixed.
Paul was supportive and sympathetic when I discovered that I had been robbed. He professionally assisted me in blocking my card and issuing a new one. He also helped calm my anxiety, and not a penny was lost from my account—which, at the moment, holds all my money. Thanks to the team, everything was handled promptly and successfully. My gratitude knows no bounds.
I doubted it initially but through their customer care services I had a change of mind.
I received a service call from your company today and was very satisfied with the accuracy and courtesy of answering questions and resolving customer issues in a timely manner!
Good experience to handle and respond quickly to the queries withe due care
I've been trying to verify my bank account since December, and the instructions kept asking me to upload bank statements, which I did. However, every time I uploaded the document, it was rejected, with the same reason each time. I even tried uploading statements from different months, but the result was the same. Eventually, I went to the bank and asked them to print and stamp the statement, but it was still rejected. Thankfully, the bank teller informed me that I should request a bank account verification letter. I did that and uploaded it, and my account was finally approved.
Had there been clear instructions about the specific documents needed, it would have saved both your customer representatives' time and mine. I've called at least 20 times—each time after uploading a document—and I was always told that I would receive an email once it had been reviewed. If the representatives were trained on the exact document requirements, it could have prevented these repeated calls to Payoneer.
I also believe that the email you send, explaining why the document wasn't approved, should contain clear instructions on what needs to be submitted. I hope this situation can be corrected so that no other customers experience this inconvenience. Because of this issue, Payoneer flagged my account with Walmart, resulting in my account being suspended. I hope you will take this as a constrictive feedback. Thank you
Not good I made 2 international payments in October 2024 to my developers and both payments disappeared into thin air. When calling customer service they could not see any history of transactions even though I sent screenshots of the payments being processed. Only today 14th February 2025, 4 months later have Payoneer located my lost payment a now I am waiting for the funds to arrive back in my account. This is outrageous and something that needs to be properly investigated and addressed.
Polite and understanding agents! The department answered for all my questions and helped to find solution.Very quick response.
Really I'm satisfied. I'm appreciate for the your customer support it was very good and helpful.
Es una plataforma lenta y muy limitada, con comisiones más caras que otras alternativas. Tiene de bueno la atención al cliente. Que es ágil.
La atención fue muy buena, cordial y distendida, les pedí q cancelen una transacción que se ejecutó 2 veces por un error recurrente de la pagina web en el momento de confirmar la transacción
I was trying to get a solution from about 6 months but no luck finally Jullie and Mary understood the problem and resolved very efficiently.
The customer service responded quickly. The business processes were clear, and the level of professionalism was high. They were good at listening to customer needs and had high service efficiency. I am very satisfied with this service and would like to give the customer service a positive review
Good~Good~Good~Good~Good~Good~Good~Good~Good~Good~Good~Good~Good~
I got a real person, the wait was minimal and he solved the problem. Can you ask for more?
Best platform for this service online i was pleasently surprised by the depth and the level of control i have on my online income thank to them
Always recommand payoneer to my familly and friends
My funds were blocked because of a pending verification, even though my account was fully verified in 2019. Every document I submitted was rejected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members