On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My issue was resolved and all my questions answered, great job!
I don't find live chat on my account please improve it.
After 12 years since creation of the account I decided to use my payoneer. I forgot my password and got it restricted. Now it would take a long time to be able to use the same email address. It's a bummer but if this company has evolved and still going strong, I'd create a new account with a new email address.
I have been receiving payments since november. Just last 14th I had a pending payment and only to find out last 17th that it will reflect in my acct until I submit a valid id. I never receive any notification or email that the ID I previously submitted was never valid since november. I begged for 1 time if they can let me receive my money since I never really knew about submitting another one and my ID is not even valid. And it will take a week, weeks or even a month to secure an ID.
Payoneer is the best payment method. You can receive payment with no delay. More than that, It is reliable.
Very pleasent and quick with resolution. Agent was very knowledgeable in regards to my questions.
I have lost my card. After I called Support, the problem was solved very quickly. A new card is on its way. I am really glad.
Very easy to use and trustworthy so far. Good notifications system and great customer support. Extremely prompt too.
Experience was good. Call answered promptly and directed to agent quickly. Response was courteous and helpful in resolving issues.
Last night was truly an amazing experience having Ms. Honnee from the other line! She was so great and very responsive. I am truly grateful with the service that she provided! My account was pending since July 2019 and yet, she was able to come up with a resolution to fix my problem. I hope that you will give her this commendation. Please tap her back and give her a raise because she deserve it! Kudos to you girl! Thank you Payoneer and God bless!
Great staff service... Polite and straight to the point.
Payoneer has been really helpful for my international payments if not for them I will still be very much far behind. Keep up your great work team payoneer
I ma very happy to work with Payoneer. Currently I have an issue with blocked amount of $7600. I've sent all required documents, so please resolve the issue. Thanks.
I have couple of friends using regular services of Payoneer and they are cashing the facilities very nicely business has grown allot with Eady payments facility Payoneer provides (*EXCELLENT*)
I find payoneer call center agent very helpful in my problem.
Thank you,
Keep continue like this
Satisfied I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.
Please help me I request money transfer bank account
Please help me I need to buy affiliate market coach my money now but there is a problem when I make a registration for Payoneer account I make a mistake I was said I get 5k that's my big problem please fixed me that thanks for your helping me my favor
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for leaving your review. We apologize for the issue you encountered accessing your earnings and for the inconvenience this causes you.
Please rest assure that the ability to access you funds is the sole purpose Payoneer has been created for, however, there are regulations that we need to comply with to make sure we can keep on providing the service in the best possible and secure way and this why we can also sometimes request for an ID. This is one of the procedure we have to undertake under the money laundering regulations, meaning that this is by law.
The ID has to be valid and not expired; the norm is the same for every business providing financial services and not only in Payoneer. You can find this information on our support center.
We understand that your ID is already expired, this seems to be the an issue too, but please keep in mind that you can also provide your passport or driver license.
Please contact us via social media for further assistance and advise. We are looking forward to hearing from you and hope this issue will be resolved very soon.
Best,
The Payoneer team.