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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent service at PAYONEER. I really love your speed in helping us sort out problems with transactions whenever they arise. Thank you PAYONEER teams!
Fast payment and also the use of getting card delivery is amazing and hope payoneer to take over the vertual eecommerce market and make it to the top
Satisfied to call payoneer customer service. She understood my problem easily and solve it.
After working with Payoneer for a year without any problem, the last months are a huge nightmare. Everytime I try to withdraw my funds, they ask me for more details.
So far, I've provided them with my passport, driver license, bank statements, business details, address etc. Every time I think that's it and everything should be fine now, they manage somehow to ask me for more details. Now, I have to wait many days for their finance department to have a look at the address I provided them. Guess what, you have my address in your system from the moment I registered to your service.
Bottom line, be aware. No service is perfect, but this is just beyond ridiculous.
Most of the agents I talked to, including a manager were sarcastic and rude. Payoneer's processes are the worst.
Hello there,
We're sorry that you've had such an unpleasant experience using the Payoneer platform. While we are glad that your payment was approved and the issue you were having was resolved, we're disturbed to hear that you felt the support provided to you was sarcastic and rude. This is far from the standard of service that we have for our users. We'd like to you know that we are investigating your claims internally and will swiftly resolve this with our team members. We look forward to providing you with a service that is nothing but pleasant from here on out.
Best,
The Payoneer Team
Payoneer is best for payment method and their customer's service provide the best service for people to improve every
I'm really happy i want to use your service. Thank you Payoneer community
I love talking to customer care when I have an issue because I am sure it would be solved. I would encourage people to call rather than send email because their problems get solved immediately.
They answered my phone call quick. However, it took me several calls to solve the issue. If you request English speakers they will take care of you quick. For Spanish it will take longer.
I'm Creatuve Director, at CG Studios Nigeria. Pioneer, through it's global payment has made it quite easy to receive from company all over the world. But, the only exception is that I can't receive from individuals. Which led me wishing of an upgrade on an individual transfer instead of just corporate or registered companies.
Easy, fast, professional, no hassle. 2 thumbs up! I started working for a company in US and payoneer prooved to be an excellent option for both ends.
It was very difficult to find where to phone. Anna was very helpful but still will not know if resovleved for several weeks.
I want to suggest payoneer that there must be some identifications like photos or identification number of a person who is using the card... in some cases we are not able to provide the proofs that the card belongs to us and at that time we have to lose our card. She must be improved...
Thanks
Tried to sign up and they told me if I am British and live in China you can't use your Chinese bank cards because you need a Chinese ID. They said to use a British card. I have lived in China for 6 years and don't use British cards anymore. What's the use in this?
Hi Scott,
Thank you for leaving your review. We are sorry to hear that you faced issues with your registration.
We understand that the verification process can be frustrating and inconvenient but this process takes place as Payoneer is a regulated US company and online service. We must comply with the rules and regulations imposed by the US government and our banks. In addition, Payoneer strictly comply with the Know Your Customer regulatory requirements in China.
Checking further your application, we can see that you are trying to add a bank account from China on your account. Per regulations, if you only add a bank account from China if you can provide a chinese ID. In this case, we can't approve your account until we receive the document.
We appreciate your cooperation and apologize for the inconvenience. We are here to assist you during this process in order to set up your account as fast as possible so you can start using it.
Best,
The Payoneer Team.
I was using Paypal but was not happy, I found Payoneer as an alternative through Google search and I feel that it's better than Paypal especially the customer service.
Tôi đã gi đin xin tư vn và bn tư vn viên đã rt nhit tình giúp đ
Very nice facilities but account approval time is quite long
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thanks for your review.
We're sorry that you've had such a difficult time as of late. We should have asked for this information earlier into your account's life as to cause minimal stress and inconvenience. We do apologize sincerely for this.
We are glad that the issue at handed is resolved and you're able to withdraw your funds. I'd like you to know that this won't be happening to you in the future as your account is fully activated and approved. We look forward to you having a much better experience on Payoneer moving forward, that is, one without hassle or stress.
Best,
The Payoneer Team