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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The Representative was so very helpful. She told me that if PayPal didn't accept the Banking Information, I can always call back and get another
Information.
Payoneer does business so professionally. They verify everything easily and ask for information to protect my account. I feel safe providing them with my information because I know they'll take care of my assets. Their influence is far reaching, I just wish all the businesses I work with did business through payoneer.
I am extremely pleased with the support I got today from your customer supports. Very professional and helpful.
I add a question for my account and i when i call, i did not have to hold more than 1 minute
The lady that answer was very professional and solve my problem in extremely fast way
Thank you!
This was the first time I called in, and Chalsea was amazing. She was very helpful and efficient. Most of the time I have been corresponding by email and out all the responses have been very helpful especially that I am very new to all this. They have been very patient with me to make me understand all that was confusing me. Thank you very much, Payoneer. Keep up the good service.
Issue over non payment from Homeaway was dealt with
Quickly and fully explained. A very satisfactory result.
His ok. Good to hear good news about you can reopen my account
They are really quick and easy to solve. The representative was very helpful and gave me the right information. I appreciate the help and would like to thank Payoneer for such quick response.
My payoneer card was easy to apply for and to receive. I am able to manage my earnings from my overseas company easily. Customer service gives me excellent service.
A very good experience i had some problems but I'm trying to fix it all thanks to the customer support
First thing with is they are very very slow in terms of clearing payment. There minimum amount limits are too high for the beginners. They took approximately 10-15 day to clear my first payment that too after a lot of trouble. I would never recommend!
It was good experience, very kind operator and it was nice meeting. I hope this communication will be resolved my issue.
They are really helpful and great assist
I love their services
My experience with Payoneer
Understanding each other msg (simple)
I'm very pleased with the customer service. She spoke very good English. Thumbs up.
I'm an affiliate an organization which works with PAYONEER as one of the payment partners. I had never heard of Payoneer but I decided to try their services due to low rates and their availability in most locations round the world. Payoneer promised to deliver my CARD by January 20 2020 and believe you my card arrived through Post as promised. Being in Cameroon-Africa where postal services are what they are, I was really happy to have my card delivered at my desk. I wouldn't be surprised to hear that the card got missing but here am I even happier on this Friday as I just received my first payment on this card... PAYONEER ROCKS!
Experience with the customer service agent was good, he talked through the steps very clearly and my issue was resolved in less than 10 minutes.
I called and my call was picked and feedback given. That was really great experience. Thanks so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Muhammad,
We would like to apologize for any inconvenience that you experienced in regards to receiving your payments. We understand how frustrating this is for you and your business, however we want to clarify with you why we review each payment.
Payoneer is a financial company regulated by the US government. We must comply with strict guidelines when dealing with clients payments. Therefore each payment that comes into our system is subject to a review. When clients accumulate a certain threshold of payments, a manual review is triggered by our payments department. This is to ensure that any future payments coming in are coming from a reliable source in accordance with our Terms and Conditions. During these reviews, our clients will be asked to provide further documentation to prove your line business and verification of the payment. If everything provided is approved, that means any pending payments will process alongside future payments coming in from the same funding source. Keep in mind that these kind of reviews do have a time frame of 3 to 5 business days for review. The reason for this is due to communication with clients. Sometimes, clients can take longer than usual to provide the requested documents. Once the actual documents are submitted, then our payments team will start the process of reviewing said documents. If anything else needs to be provided, they will notify the clients of what needs to be submitted via email. It is a of great importance that our clients make sure they check their emails and submit correct information to avoid further delays. We were able to see that your issue was already reviewed and solved by our customer care team.
We appreciate your honest feedback and rest assure this will help us improve our customer care experience with our clients.
Best,
The Payoneer Team.