On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Payoneer is the best option for entrepreneurs, freelancer and business owners. I highly recommended it five stars.
Speechless, pleasure working with you... prompt response and offering the best service ever... at first I was a bit sceptical but I received VIP TREATMENT
My country bangladesh so my country usd $ support only payoneer so i am very happy
Payoneer has made my online transactions easier from here in Africa. I greatly appreciate their efforts to make online business a breeze.
Well I did not have any options to use global payment systems because I live in Nepal and the monetary policy of our country is against of global payment channel like a PayPal and other.
I had to make a payment worldwide and had to receive work get paid worldwide but I was exhausted for looking option but I found payoneer which is very convenient most secure faster easier and available in my country.
Now I can make a payment and get paid worldwide from my bed within a second very much convenient. Thankyou payoneer.
I had my account locked for security reasons and the agent took care of me and ask me straightforward questions and contacted another department in order to solve my case and I expected the issue to be solved in days but luckily for me and the expertise of the agent my problem got fixed right away
Very pleased with all the payoneer service, also from their access to their website, from their answering machine and from their email service, everything is professional and excellent.
Also the credit card service was very fast and efficient.
I feel safe working with them.
Thanks for everything yakov amor.
Today my card was used without my permission and payoneer blocked it and opted to send me a new one, which I don't think is pretty covenient, they need better solutions and better card protection.
Payoneer customer service is best at calls than at replying emails. They were so gentle and solved my problem in less than 10minutes.
Really it was so sad and tired to looking for my money from September 14! 2019 and you give my answers by tape and again tape like video replay so bud. Ok my English are not so good level what i can do now? Also we start in Greek and after few pages you turn to different lunguges! It will be more easy if you have chat room for quest, the girl in the phone is ok and polite but maybe i dont understand so good in perfect english, final i hope i am in the right way.
Hello Kiriakos,
We would like to apologize for any inconvenience this situation has brought upon you. We understand you are trying to find a payment that you reported missing, and is very frustrating trying to communicate with our support team as English is not your first language. Our agents will try their best to respond to any inquiries you might have in your native tongue. If there is no response from you within the time frame for emails, your inquiry will be sent over to the next available agent. When this happens, you will be responded in English as not all our agents are fluent in Greek. This is to ensure, that the client's cases get resolved in a timely manner.
After reviewing your case, it appears you were already informed on what are the next procedures in order to locate the missing payment you were inferring about. If you require further assistance on how to do this, please feel free to contact our support team via phones, chats, or email. If you choose to send another email, please expect a waiting time frame of 3 to 5 business days for a response. The fastest way to get your solution resolved is if you contact our support team via our live channels (phones and chats). They will make sure your case gets handled with the utmost priority, and will take the steps to guide you on how to solve your issue.
Best,
The Payoneer Team.
Payoneer is really very easy and secure, it's a great payment solution for freelancers.
Thanks for help, I was in problem with my Payoneer account, and the support resolve the issue
Dear Payoneer You are amazing I love payoneer because there costomer care representative are very humble and very helpful.
I give 5 out of 5 Number Love You and Thank You Payoneer Again.
I find all help and understanding to get my global service back, thanks and best regards
For me Payoneer is the very sophiticated system. In the same times, the prosedure are very friendly user.
I worked very hard, my account was not approved and I ask you very much to help me, confirm my account
All goes swift when dealing with Payoneer. The set-up, service, transactions and communication.
Can recommend this payment solution to all.
The customer care was explicit. Very polite attendant. Issues were resolved at very minimal time. Really great response time to resolving issues.
The contact section on the website should have a phone number for customer care. It is very hard to try to contact a real person. The site is mostly geared toward marketing Paycor's services. I contacted them to let them know that we received two payments but their transmittal did not include the actual customer name so we do not know where to apply more than $40,000 in payments.
Hello Robert,
Thank you for honest words on our services. We do apologize for any inconvenience you've had in regards to trying to contact our support team. Our support center has three methods of contact. The first method is through emails. Once a client submits a request via email, it can take anywhere from 3 to 5 business days for an agent to respond. Although this is not the fastest way of communication, rest assure that once your case gets handled, they will offer you the best solution. If you have been a customer of ours for quite some time, there is the option for live chats. Live chats can help our clients better communicate any issues they might have in real time. We know that not many people are fluent in English, so this is a way to lessen the language barrier. Please do keep in mind, that this service is our most popular one, so do expect a waiting time during rush hours. In cases where you need a fast solution to a problem you might have, it is best to give our support team a call. Once an agent is able to receive your call, they will work with you to see what available options you have for a solution.
If your issue is still persisting, we recommend you use the following ways to contact our support team. You can easily do so by going to the Contact Us portal on our Support Center and log in.
Best,
The Payoneer Team.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hector,
Thank you for leaving an honest review of our services. We can see how frustrating it is to have your card blocked, although it was used without your permission. We know this is not the predicament you want to be in. However, we want to take the chance to explain to you why we do this.
At Payoneer, our main priority is to make sure any funds coming in and going out are all done in safe manner. Your account is constantly monitored by several departments to ensure the highest security possible. Once there is a red flag that indicates your information was used without your permission, our departments will make sure everything gets frozen to protect any further usage of the account. Then an email will be sent out regarding the notification of the blockage, and you will need to provide any information asked of you. If our department confirms that the information was compromised, they will permanently block the card in your account, and order a new one on your behalf. They do this so that no further funds can be taken out of your account without your permission. This is also a policy we have with Mastercard themselves in order to protect the card and therefore we must follow.
We know this can be very frustrating for the client, but understand that is done for the safety of your account and all your hard earned money. Once the card is ordered on your behalf, it can take anywhere from 10 to 28 business days for the card to arrive. Once you do, please activate the card and dispose of the old one. Your funds will automatically get transferred to the new card.
This feedback you provided is important to us, as this will guide us in providing a better quality assistance to all our clients.
Best,
The Payoneer Team.