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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have made an error when submitting payment to a supplier and realized only when I received the confirmation that my payment was being processed. I called customer support and my problem was dully sorted out with no hassle and no delays.
The service was good. I just have to wait 3 -5 days to see if my issue was resolved.
Was helped in a very professional and quickest way I have never experienced anywhere else before. No phone transfers or long wait in que waiting to speak to someone. Very pleased
I had great experience with call representative and my queries were well answered
Nice to talk ur excutive and very satisfied with ur help thanks for better response
The lady was quick and answered all my questions right way
I am so scared because I'm host from Airbnb for 03 years and for the first time, I didn't receive my money because they told me that is with payoneer. They were holding my money!
I have called so many times, send emails and they're only avoiding me and giving stupids excuses like "the problem is your bank" that's never happened before, and my bank is just fine.
There's more Airbnb hosts in Brazil with the same problem.
I will make it public: PEYONEER ROBBED MONEY FROM AIRBNB HOSTS
Update: they send me an email asking some details and telling something like "give me these details and we'll give support to resolve your case"
Guess what? I've answered the email with all the details and they're IGNORING ME! 3 days have passed since my response and no sign of them!
I have being using payoneer for couple of time now, I think is one-of the best site for receiving money directly into your account
With their quick customer care response
I'm happyI'm happyI'm happyI'm happyI'm happy I'm happyI'm happyI'm happyI'm happyI'm happy
Funding own account is difficult for small business such as small wholesaler and retailer working offline. But they have some supplier from international locations.
It's taken a while to get used to this service and learn about the forex charges, but the sheer convenience is incredible. I am able to be paid into a local USD and GBP account, which is where my overseas clients are based without waiting lengthy periods for international transfers and making it incredibly easy for them to pay me. Then, to be able to transfer the funds into my local bank account or keep them in forex on my card is also incredibly helpful. I have found that I need to be careful with the charges on the card when out of that currency zone, but that's been part of the learning curve.
I've tried other E-bank services, but you are the best.
Payoneer is good site for global payments and you can transfer money easily thank you
Better than I hope all the operator are polite and they have solve the problem easily
They support the customer so helpful. I an very happy to see this type of customer support team. Very good.
Excellent. I love the services. Kim the customer service who helped me did just an awesome job. Extremely efficient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Umar,
Thank you for providing an honest review of our services. We are glad that you have been enjoying our services so far. However, we understand that you been having issues trying to load funds into your account. Please be advised that self loading is not permitted, as this goes against our terms & conditions. This is to ensure that the platform we provide is safe and secure for all our users.
If you are looking to receive funds into your account, we have many options for you to do so. Since we are partners with many companies worldwide, you could either sign up through those partners (Airbnb, Upwork, Fiverr, etc). If you are working as an individual for a company, you can also provide them our Global Payment Service details. The Global Payment Service allows you to receive payments from the US, EU, UK and Japan as if you had a local bank account. Another option for you is if you send a payment request. If you are working for someone as a freelancer, you can send a payment request. Your client will have the option to pay you via credit card or eCheck. We recommend you get in contact with our support team. They will help you understand which of our services you already are enabled for and which services require some more documentation.
Your honest feedback is much appreciate and will help us improve our quality assistance to all our clients.
Best,
The Payoneer Team.