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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent customer customer.
Great platform for SMEs.
Payoneer customer services has always been GREAT plus i live in jamaica and they service the physical stuff ie: card delivery in the shortest time possible
Very smooth transmission of funds, never late, always exceeds my expectations!
Friendly, well informed, made sure that am satisfied with the service.
Horrible experience. Some customers care representative do not understand how to solve customer issues. When something fails to work the don't even extend the courtesy to say it did. They leave the customer thinking the issue will be resolved. It's been month and still no progress. Its frustrating
Ido so help me and was so kind. Hw did his best to solve my problem i really appreciate
I made transaction from my payoneer to another one. It was showing pending. I called them. Very polite and satisfactory conversation
I got payment last week and then it's pending few days. They answer me.
I recently had my account locked arbitrarily and couldn't access my salary. Do not use them if you want to be paid on time.
Hello Jane,
We thank you for leaving an honest feedback regarding our services. We understand that you have been having issues trying to access your account because it was locked. We know how frustrating this can be when you need to have access to your personal account.
Please understand that the reason your account was locked was due to many invalid attempts in accessing your account. This is automatically done, in order to protect our clients information and funds. We do not want the wrong hands to gain access to such sensitive information. Once this occurs, it is the client's responsibility to reach out to our support center for further clarification on what occurred. You will then be asked to provide certain documentation in order verify you are the account holder of the account.
If you communicate through our support center via email, please expect a 3 to 5 business day response time. In cases like these, we recommend our clients give us a call so they can offer a live solution. After a careful review of your account it seems your issue was already solved by our support center.
We are glad this was the final solution and respect your honest feedback. If you have any further questions or concerns please don't hesitate to contact us.
Best,
The Payoneer Team.
I am Very Happy to a Payoneer Support Because Payoneer Support Is the very very good and very honest person
I've been studying in RMIT University for 1 year and my major is International business, therefore become a seller on amazon as a new and also essential experience for me from now and the future.
Their representative clearly understand my query and ask to wait for 3-5 business day's for resolution Hope my issue will be close on priority. Thanks
Payoneer has some professional for their support to the customer. And I am also satisfied with their services.
My bank account was not approved. I called to customers service and they told me it will be fixed soon.
It is so good as banking system and so trustworthy. The Payoneer cards are great and they can be used online and on ATMS. However when you receive a payment it takes some time to have it loaded to your account
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
We apologize you feel this way towards our agents at our customer support center. They handle many clients throughout the day to offer the best solution possible. After careful review of your case, the reason why there were so many delays in approving your request was because you kept providing invalid documentation.
Once a client submits a request to our support team, depending on the nature of the case, it will get transferred to the relevant department. In your case, it was transferred to our accounts team for approval for the shipping of a card. Once you actually submitted the correct documentation, your request was finally approved. We also want you to keep in mind that at Payoneer we try our best to make sure the card gets delivered to many destinations worldwide. However, there are some things we can not control. Once the card leaves the shipping facility, it's up to your country's mailing system to have the card arrive to its destination.
We see that in the end, your case was solved and you were able to receive and activate your card. We are very happy to hear this.
Best,
The Payoneer Team.