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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very well. Thanks for your kindness and support. I'm really feel proud of your customer service.
I can only recommend it to all freelancers in the world.
Reliable, always online, gained my full trust over the years.
They needed my details related Documents as ID Proof. I gave it in attachments as my payment was not coming to my Bank Account.
I have receiving payments through Payoneer since 2018 and have never faced and issue or difficulty or delays in my payment. Very good customer service.
I am a beginner with Payoneer. I'm satisfied grately. I thank very much on better and fast service. The professionals are very polite and gentle.
Recently i got a problem when i add my Recipient bank account. Then i realized that i submit wrong date of birth in past when i open my payonner account. So i contact payonner customer service and inform about this. Sent my documents for proof my real date of birth. Then they change my birthday and resolve my problem instantly. Whats an service. I am so happy for this service. Thank you payonner customer service.
Excellent handling of customer issues in a responsive, friendly, and professional way.
I have earlier opened my account with payoneer, and got it so responsive.
Good, we are satisfied from the services and feel happy to be with payoneer
It's a great company. Looking forward to great experiences.
Staff was very friendly to me. I was in trouble with my account name. They talk to me kindly and tell me how to fix it.
Profesionalism, operativ, i'm satisfed with the Payonner services, we work very well together for more than a year, are satisfied with bank security the future want to work equally well. Services bank are at a professional level, any transfer is secure
It was an Amazing experience with Payoneer, they help fast, And their team uses a soft manner.
Thanks, Payoneer
This is my first time to use international prepaid MasterCard service.
On my 10th business day money ud not in my acct and I dont get a clear response as of where my money is why it took so long, every 24 for the pase 3 days they say in 24hrs Will be deposit directly, now I call after long wait to reach agent they say money went yo a third party and email confirmartion received says it Will take up to another 7 business days all they said was Im sorry but that what I Cant tell the people I was yo pay 5 days ago, only excuses they said my bank rejected trasaction and my bsnk has no history of atempts, someone SCREWED up inside and Im SCREWED up as well for the next 48 hours they told AGAIN money Will be in. At this point I just want to revive that money yo sue this company they have me running around with no clear answer when Im badly needing the money
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello AlbertFu,
We would like to apologize for any inconvenience this has caused you. We understand you now feel unsafe, now that your withdrawal is delayed. We would like to reassure you that no transfer is ever lost. Our bank transfer department is working hard to have your case investigated and resolved. We would like to take the chance to explain what is occurring.
At Payoneer we use intermediate banks to process any funds from your Payoneer account to your local bank account. The reason we do this is because Payoneer is not a bank, we are just a payment processing company.
In order to be able to transfer your funds to your local account, we have to use intermediate banks.
There are cases in which transfers may be delayed or stuck at these intermediate banks. This is where our bank transfer department initiates their investigation.
They are trying to get in contact with the intermediary bank for a confirmation that your funds were transferred and processed or for further clarification on what occurred. However this does take time. The reason is because different banks have different operating hours. Although we might be opened for certain hours during the day that does not guarantee that these intermediate banks are opened at those same hours. So to combat this our department attempts to communicate with them via email.
We see that you were emailed by our bank transfer department with a document on the 25th of February. You will need to provide this document to your local bank where the funds were sent to continue with the investigation.
We hope you this explanation clarifies what is currently going on.
Best,
The Payoneer Team.