On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I don't like the waiting time for my payment to be approved, I understand all security checks but this is too much I think. Still, I am using Payoneer just a month and I hope you guys will improve and change my mind.
Payoneer always keep to their words and there services are satisfying also their customer service is superb.
It was pretty good experience.The customer service person is not only able to understand my query but she also helped me to resolve it quickly.
So my card was stolen by Pakistani customs officials and several transactions took place which i was unaware. Called the Payoneer customer support and they helped me get my money back and order a new card.
Really pleased with Payoneer!
Payoneer Customer Care experience was very good. My issue is still in the process But I hope it will be resolved soon
My card has been stolen, and I made a call to Payoneer assistance. Nicole was very helpful and she found solution for all of my problems with the stolen card.
I had a problem to withdraw my money from an ATM, cause i forgot my password. But when I called the customer care they solved the problem quickly. Appreciated
The live chat and email services doesn't work. Even if you send many inquiries it does not give any reply. Some customer service will keep on promising resolution that doesn't come into reality just to finish the call and make the customer feel that it will be resolved the process itself is always delayed.
Great service, payoneer service is a blessing to my business, I'm so grateful
Great App with very nice to use features and also on time notification without any delay,.
Great Work guys keep it up.
Its charge so high and so let delivary. Its the best method to withdraw anywhere but its charge so high other was best
I like your service thanks again i ll be appreciated.
Poor is how I would describe my experience with you. To think, this is my first time using payoneer. I had to wait for 4 days to get my first pay: there is process I understand. But to set a $50 minimum amount for withdrawal? Come on guys! You can do better than that! Not all freelancers like me can get more than $50 a week. Are you saying we will have to wait for the next pay out so we can meet the requirements before we are able to eat?!
Hello Carla,
Thank you for leaving an honest review of our services. We understand that you are not happy with the minimum withdrawal requirement of 50 USD. We understand you have some financial burdens you must attend to and this limit is making things seem impossible for you. Unfortunately, this limit can not be lowered anymore unless the client chooses to end all business relations with Payoneer and their partners.
This limit is established for all our clients worldwide and not just you. This is to ensure our clients can have ease of use of our services and are expected to have their business grow. After careful review of your account, you were finally able to receive more funds. The income helped you exceed the minimum withdrawal requirment, and you were able to successfully withdraw your funds.
We are pleased that our services has finally worked for you, If you have any further questions or concerns please don't hesitate to contact our support team.
Thank you.
Best,
The Payoneer Team.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nikki,
We understand your frustration regarding your case. We want to be able to help you out the best way possible, and our agents are the correct people to do so. After reviewing your case, it appears that you were having issues trying to receive a payment from one of your partners you signed up with.
Once a partner is already linked and active on your Payoneer account, this means you can start receiving payments. If there are issues with your partner not being able to send the funds over, then you will need to communicate with the company themselves. Many times, there are issues with client's partners that they are requested to provide documentation asked of them. To avoid delays, it best the client contacts them directly. After carefully analyzing your account, it appears your issue is finally resolved. We see that you now have funds coming in and are able to withdraw them to your local bank account. We are glad to know you have now resumed your normal services with us. Thank you.
Best,
The Payoneer Team.