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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Had issues with pending payments, their 24 hour customer call service was excellent, issues resolved in minutes.
Payoneer, online transactions at its best! FInds the best solutions for you. Works for me everytime.
Customer support are very responsive and helpful. I solved the issue that I had and am very satisfied.
I opened an account and got everything fully verified. Within four weeks, my account has not transacted more than $5000. However, my account balance is blocked and i have a balance of $2000 plus in it. It's over two weeks now and Payoneer customer team keep saying my account is under review with the relevant department and there's no time frame when the review will end. I'm confused why an account fully verified within a month and with less than $5000 transactions would take more than two weeks for review? What are they reviewing I'm wondering. I don't even have any hope when this will be resolved as they keep saying no time frame when I'll receive an update. Payoneer blocks your balance and after two weeks of contacting them, they keep saying no information yet and no time frame. My account balance is still blocked for more than two weeks with no information. So, if i got bills to pay, I'll have to keep waiting without any hope when i can access my funds again. Right now, I feel so hurt for Payoneer treating me this way. I don't deserve to be treated this way. You can't just block people's funds for more than two weeks without any reasons for doing so and without any time frame when it will be resolved. I haven't seen this in my entire life. My family is now financially handicapped and unable to provide our daily needs.
I lost my card, I was call helpline. It was helpful service
By the way i add to account numbers first one is hotel owners and other one is his wife's account
It is too difficult to verify accounts
Very helpful and efficient. The represent was quite knowledgeable and was able to resolve my issue.
Just used the online service for the first time and I got paid. Awesome
Representative communicated pretty well and my issue was solved.
My first experience with Payoneer care assistance was great, the representative was very polite and patient with me.
Easy to use but the verification process is a bit too lengthy, but would recommend to others for sure
Whilst trying to better a rate. I needed to cancel a transfer, so I can get a better rate across. The customer service representative was amazing. She constantly reminded me that she was on the task at hand. All the while building rapport. Very efficient service. Highly recommend
It's my second time that I loose my payoneer card. I know! I'm dumb. But both times the customer care experience was excellent. They are very prompt and it took me less than 5 minutes to request a new card.
Per my experience, the Payoneer customer service is one of the best. You never wait too much on the line and you always get served perfectly.
I had one error showing in the account page and discussed with representative. She said it was due to some error and will be resolved in few days.
Best
Karanbir
They're patient and try all they could to resolve your issue.
I love the security measure however theprocess to getting your account back if you enter incorrectly should not be stressfull. With just a massage you should know the steps to follow to get back your accouny
10/10
The best financial site out there! They have an outstanding customer care, and a flexible service offering. Very helpful for us freelancers. Would recommend strongly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members