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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I will in payonner about my issue and give me the solve in 1 min. I very appreciate with this Thank you so much.
It was truly an amazing and smooth experience. Everything went perfectly, and I really appreciated the seamless process.
She is very helpful and professional. I had been dealing with this issue for a couple of days, and despite trying different solutions, nothing seemed to work. However, she was able to quickly understand the problem and resolve it efficiently. Her approach was calm, patient, and reassuring, which made a big difference during a frustrating experience. She not only resolved the issue but also made sure I fully understood what was done and what to do in case it happens again. It's rare to come across someone who is both knowledgeable and genuinely willing to help. I truly appreciate her support and would gladly recommend her assistance to anyone in need. She went above and beyond—thank you!
Mi experiencia con Payoneer ha sido, en general, muy positiva. El servicio de atención al cliente es impecable, siempre son amables y están dispuestos a ayudar. Aprecio la rapidez con la que responden a mis consultas y la claridad de las respuestas que me proporcionan. Sin embargo, a pesar de la excelente atención que he recibido, todavía estoy experimentando dificultades al intentar cobrar un pago, lo que no ha sido resuelto por completo hasta ahora. Este detalle es lo único que impide que mi experiencia sea totalmente positiva. Espero que puedan encontrar una solución pronto y seguir brindando el excelente servicio que hasta ahora me han ofrecido.
Support is very awesome!
Keep up the good work!
Very knowlegable and proactively provides resolution!
100% trustworthy!
Agent was good but I still can't access my account. She stated that an email will allow me.access but I still can't open it from the website or app
Your agent, Sir Leonard was very knowledgeable and very courteous. He was concise and has given me fast resolution with my problem. Kudos to this agent.
I called to update my payment information. Representative was efficient and very helpful. Rep changed my information and advised me of next steps. I was satisfied and wasn't on the phone more than 10 minutes.
Excellent i ask additional question and had time to answer.//////////////////////////////
//////////////////// thank you, thank you thank you thank you thank you thank you thank you
Issue was resolved over the phone, simply superb support. Loved the quick action. Kate handled, understood the urgency and supported
I was concern about not getting my withdrawal on time, but the representative on the phone was very empathetic, and she explained me the timefrimes for withdrawals and even gave some advices to improve timefrimes, she was great
Payoneer me permite realizar cobros en y transferir el dinero a mis cuentas de manera agilizar, segura y económica!
Experiencia con el chat pesima. Experiencia con atencion telefonica muy buena...
Güzel bir uygulama müşteri temsilcileri ilgili ve bilgili. Tavsiye ediyorum mutlaka kullanılması gereken bir uygulama
PAYONEER CANCELED MY PAYMENT 15 MARCH AND ASK ME TO REFUND YOUR FUND TO PAYPAL WITH IN 10 DAYS BUT AFTER 45 DAYS PAYONNER NOT REFUND ME WHEN I TRY TO CONTACT PAYONEER TEAM THEY GIVE WRONG TIME FRAME AND NOT SOLVE MY ISSUE
I'd a very good experience with your support team They fullfill my issue.
Caring
Good talking experience
Fully recommended
After answering the phone, the customer service personnel promptly and effectively resolved the issue. Their knowledge is professional, their service is enthusiastic, and they look forward to further cooperation with Paianying. Thank you, I hope our communication will continue to be pleasant in the future.
我在提供水电费和银行地址时发现无法显示我的地址，所以建议我可以尝试发送我的身份证信息，以便于确认我的地址身份，很感谢非常认真和耐心的回答，也希望我可以早点收到我的收入，感谢派安盈的细心和完善的服务，我爱派安盈
I highly recommend doing business with Payoneer. I was completely impressed with their professionalism and customer service. Their customer service is second to none.
I've been using Payoneer since 2016, and they've never let me down. Their service is smooth, reliable, and keeps getting better every year. I love how they're always rolling out new features and improvements. The best part? Their customer support is absolutely top-notch. Anytime I've had an issue or question, they've been super quick and helpful. You can tell they really care about their users. If you're doing international business or freelancing, I'd 100% recommend giving Payoneer a try!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members