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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Tuve una buena experiencia todos estos años salbo por un reembolso que no me quisieron hacer de una transferencia
Every time I receive funds on my Payoneer account the process is absolutely smooth. Easy to connect and communicate with customer service incase of rectifying any pending issues. Quicker resolution much better than other platforms in the market. Most importantly there customer service people are soft spoken, understands the query and emphasis on providing quicker resolution without asking any unnecessary questions. RESOLUTION TO THE POINT. Great work guys keep up the fantastic work!
I am writing to request urgent assistance with adding a receiving bank account to my Payoneer account. I am a citizen of Tanzania and I am trying to add a local bank account from payoneer to receive funds.
Person who talked me was very kind and offered alternative solution.
Then problem was gone.
But if possible, Japanese speaker should be prepared.
He was very polite and fast and resolved my issue quick fast so I was able to use my account in less than an hour.
Pleasent.fast and friendly the agent was pleasen talk and was very fast.
Also he understood my needs
Awesone problem solving good Attitude great customer service clear communication he deserves a raise
Payoneer service is Very helful. My experience is very good. Its a very helpful payment gateway. I give there five rate of my own. Its very help me for my business. I will deserve it very helful for the present and future.
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字速度快，很好，质量好， 为什么评论要100个字，就是蛮好的，除了评论要100字
Not happy it's giving me headache there's a lot of verification gets complicated I am so disappointed first pay that i got there's is 29.95 cents deducted
Confusion regarding the delivery of the ordered Mastercard: was it intended for a business or a residential address?
I'm deeply disappointed with how Payoneer has handled my situation. After updating my residential address and providing a valid proof of residence — solely because I wanted to request a physical Payoneer card to use in my daily life — my account was unexpectedly blocked. Since then, I've made several attempts to get this issue reviewed. I've reached out through multiple channels, but all I've received are automated replies, mostly generated by AI. It's clear this situation requires human intervention, as it's a Payoneer system error, not a policy violation on my part. I also contacted the Payoneer representative in Brazil (André), but unfortunately, he seems to focus only on acquiring new customers rather than supporting existing ones. This lack of post-onboarding support is extremely frustrating. I've never violated Payoneer's terms of service — in fact, my account activity has been minimal. All I'm asking for is that someone at Payoneer manually review my case and understand that the issue was triggered by a routine and legitimate address update. Please help me unlock my account or at least provide a clear path forward.
Si el cliente abre una cuenta en español está muy mal ke la mitad sea en inglés así cuesta mucho manejarse, y la app y plataforma no responden bien para contestar preguntas de verificación y las opciones no están activos y para reportar el problema también es complicado
This is my first time using Payoneer. While opening my account I encountered a problem and reached out to the customer service team. The associate who assisted me was extremely knowledgeable, listened carefully, very polite and assured me he was going to take on my case and make sure my case was going to be resolved. Would definitely recommend this service based on the excellent customer service I received today.
I have facing problem with my payoneer account, my account has been blocked and instantly I call payoneer customer they unblock my account within few min, I'm very happy now. Thank You So Much.
I have initiated a transfer from Payoneer to GCash (Philippines) on April 19,2025 and was informed that it will be transferred within 3 business days. Unfortunately, I has been almost a month and still no meaningful resolution from Payoneer, and every time I attempt to call their customer support, the automated response said "This Payoneer Support Number has been removed" even on their other international numbers after I called once. (Probably they blocked my number)
客服态度很好，很耐心，一步一步引导我完成操作，一点儿也不烦躁，等待我的操作，因为操作很不熟练，客服耐心指导，客服感受到我有些急躁，过程中还会劝导我不要着急，会帮我解决问题，很好的体会客户的心情，很好的解决了我的问题，客户感受很好！
I'm happy to be a Payoneer customer! Their services are the most reliable and affordable compared to PayPal and other payment platforms.
The service was easy and quick and instant. Payoneer services are easy to use and so their call support.
Patience and quick answer, Martin, support customer quickly found the solution. I appreciate the patience. It helped me even though i don`t speak english very well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members