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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Much satisfied
June 7, 2025

I love payoneer and it's so much helpful for any issues or any need. So anyone can use payonner easily and it's a best platform for world wide transition.

Date of experience: May 28, 2025
TW
1 review
0 helpful votes
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這兩日我不慎將我的銀行號碼設定錯誤,其實在使用人工智慧聯絡上不太順利無法針對問題尋求幫助,但幸好有客服專線,因有客服電話可以聯絡,我很快的聯絡上客服人員,她立刻教我如何更改,我也順利更改重新申請,謝謝

Date of experience: May 28, 2025
Virginia
1 review
0 helpful votes
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Wolverine Matthew
June 6, 2025

They helped me with everything that I need. No joke. Great people, great customer service. Very knowledgeable and skilled people.

Date of experience: May 27, 2025
South Africa
1 review
0 helpful votes
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Finally, great service.
June 6, 2025

After struggling with the Bot on Payoneer ( too confusing) I decided to phone directly and Nass was excellent and sorted my issue under five minutes.

Date of experience: May 27, 2025
DO
1 review
0 helpful votes
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De lo mejor
June 5, 2025

Me ayuda a poder recibir mi dinerito de mi trabajo como freelancer, sólo desearía que las tarifas fueran más consideradas y que llegara el mismo día la transferencia a mi cuenta bancaria, pero todo lo demás bien.

Date of experience: May 26, 2025
GB
1 review
0 helpful votes
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Excellent Support
June 5, 2025

The Support Team, is very knowledgeable and able to resolve my query efficiently. When my call got disconnected, he called me back and resolved it.

Date of experience: May 26, 2025
Azerbaijan
1 review
0 helpful votes
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Customer Support Team
June 5, 2025

I had an issue with logging into the Payoneer platform. After a phone call to Customer Support the problem was successfully resolved. Contacting Customer Support by phone and speaking to a live representative solves the problem much faster than a long email correspondence. Thank you, Payoneer, for the opportunity to contact you by phone.

Date of experience: May 26, 2025
Pakistan
1 review
0 helpful votes
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It was a good response from him. He actively listened to me and guided me in a good manner. He was very humble person.

Date of experience: May 26, 2025
Turkiye
1 review
0 helpful votes
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There were a problem about changing my previous contact number, on the way to adress this issue, Leo and Kate assist me to overcome this problem.

Date of experience: May 25, 2025
DO
1 review
0 helpful votes
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Exelencia por muchos años
June 1, 2025

Tengo muchas experiencias geniales, desde hace muchos años, todo has sido de maravilla, mi experiencia an Sido buena con todo funciona bien.

Date of experience: May 22, 2025
El Salvador
1 review
0 helpful votes
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Ha sido una experiencia muy buena, ellos eran de los primeros en dar la facilidad para recibir pagos de clientes en el extranjero. La plataforma ha ido mejorando con ellos tiempo. Ahora desde la atencion al cliente hasta la facilidad de manejar pagos son muy buenos y siempre los recomiendo más si eres un freelancer que quiere emprender

Date of experience: May 22, 2025
Pakistan
1 review
0 helpful votes
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Very good experience
May 31, 2025

Yes Payoneer team fully focus on my problem and they solved my problem in good way and asap. I will very appropriate too them.

Date of experience: May 22, 2025
Malaysia
1 review
0 helpful votes
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Account approval
May 31, 2025

Account approval take more than 3 working days, until now, after 12 days, no answer and not yet aprrove. To improve, maybe can email us latest status, at least we know why it is pending.

Date of experience: May 21, 2025
Ukraine
1 review
0 helpful votes
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Thank you!
May 31, 2025

Thank you so much! Marina was a huge help — I really appreciate it! I have a problem with updating card and Marina solve this problem

Date of experience: May 21, 2025
Indonesia
1 review
0 helpful votes
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Great Fast for Helping Us
May 31, 2025

I'm very satisfied with the service provided by Payoneer. The support team, especially Paul, was professional, responsive, and efficient in resolving my issue. The communication was clear and courteous, and the resolution process was swift. Payoneer has consistently delivered reliable service, making financial transactions seamless and secure. I highly recommend Payoneer to others and appreciate the team's commitment to customer satisfaction. Thank you for maintaining such high standards! Best regards,
Rijali Cahyo Wicaksono

Date of experience: May 21, 2025
Argentina
1 review
0 helpful votes
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Eficacia y fiabilidad
May 30, 2025

Muy buena atención al cliente, siempre recibido los cobros en tiempo y forma, siempre me informan de forma rápida para solucionar algún inconveniente

Date of experience: May 20, 2025
New York
1 review
0 helpful votes
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Email two step confirmation
May 30, 2025

My experience with the Payoneer support team was excellent. The representative was professional, attentive, and resolved my issue efficiently. I felt heard and well taken care of throughout the call.

Date of experience: May 20, 2025
Argentina
1 review
0 helpful votes
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Demoré mas de media hora en poder comunicarme: No se puede enviar consulta x email, responden de modo automatico; responden x whatsapp solo a un pequeño numero de clientes, el telefono que ofrecen no responde. Finalmente me contacto un asesor por telefono.

Date of experience: May 20, 2025
Bangladesh
1 review
0 helpful votes
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Thanks Payoneer
May 30, 2025

I am taking service from payoneer for more than two years now. It has been doing good since I started. Their customer care team has been very responsive and helpful and friendly. I got my account back after being blocked by my mistake with their help. Thanks for your service.

Date of experience: May 20, 2025
Bangladesh
1 review
0 helpful votes
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Get paid option was missing
May 29, 2025

Still in process. Let's see if they can solve the issue. I have contacted recently so they need time maybe. No problem they can take their time.

Date of experience: May 20, 2025