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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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I love payoneer and it's so much helpful for any issues or any need. So anyone can use payonner easily and it's a best platform for world wide transition.
這兩日我不慎將我的銀行號碼設定錯誤,其實在使用人工智慧聯絡上不太順利無法針對問題尋求幫助,但幸好有客服專線,因有客服電話可以聯絡,我很快的聯絡上客服人員,她立刻教我如何更改,我也順利更改重新申請,謝謝
They helped me with everything that I need. No joke. Great people, great customer service. Very knowledgeable and skilled people.
After struggling with the Bot on Payoneer ( too confusing) I decided to phone directly and Nass was excellent and sorted my issue under five minutes.
Me ayuda a poder recibir mi dinerito de mi trabajo como freelancer, sólo desearía que las tarifas fueran más consideradas y que llegara el mismo día la transferencia a mi cuenta bancaria, pero todo lo demás bien.
The Support Team, is very knowledgeable and able to resolve my query efficiently. When my call got disconnected, he called me back and resolved it.
I had an issue with logging into the Payoneer platform. After a phone call to Customer Support the problem was successfully resolved. Contacting Customer Support by phone and speaking to a live representative solves the problem much faster than a long email correspondence. Thank you, Payoneer, for the opportunity to contact you by phone.
It was a good response from him. He actively listened to me and guided me in a good manner. He was very humble person.
There were a problem about changing my previous contact number, on the way to adress this issue, Leo and Kate assist me to overcome this problem.
Tengo muchas experiencias geniales, desde hace muchos años, todo has sido de maravilla, mi experiencia an Sido buena con todo funciona bien.
Ha sido una experiencia muy buena, ellos eran de los primeros en dar la facilidad para recibir pagos de clientes en el extranjero. La plataforma ha ido mejorando con ellos tiempo. Ahora desde la atencion al cliente hasta la facilidad de manejar pagos son muy buenos y siempre los recomiendo más si eres un freelancer que quiere emprender
Yes Payoneer team fully focus on my problem and they solved my problem in good way and asap. I will very appropriate too them.
Account approval take more than 3 working days, until now, after 12 days, no answer and not yet aprrove. To improve, maybe can email us latest status, at least we know why it is pending.
Thank you so much! Marina was a huge help — I really appreciate it! I have a problem with updating card and Marina solve this problem
I'm very satisfied with the service provided by Payoneer. The support team, especially Paul, was professional, responsive, and efficient in resolving my issue. The communication was clear and courteous, and the resolution process was swift. Payoneer has consistently delivered reliable service, making financial transactions seamless and secure. I highly recommend Payoneer to others and appreciate the team's commitment to customer satisfaction. Thank you for maintaining such high standards! Best regards,
Rijali Cahyo Wicaksono
Muy buena atención al cliente, siempre recibido los cobros en tiempo y forma, siempre me informan de forma rápida para solucionar algún inconveniente
My experience with the Payoneer support team was excellent. The representative was professional, attentive, and resolved my issue efficiently. I felt heard and well taken care of throughout the call.
Demoré mas de media hora en poder comunicarme: No se puede enviar consulta x email, responden de modo automatico; responden x whatsapp solo a un pequeño numero de clientes, el telefono que ofrecen no responde. Finalmente me contacto un asesor por telefono.
I am taking service from payoneer for more than two years now. It has been doing good since I started. Their customer care team has been very responsive and helpful and friendly. I got my account back after being blocked by my mistake with their help. Thanks for your service.
Still in process. Let's see if they can solve the issue. I have contacted recently so they need time maybe. No problem they can take their time.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

