PawradeReviews 138

Everything was going great, until it came time to pick up Nano from the breeder. We drove to Sturgis, Michigan, a round trip of nearly 6 hours. When he arrived(right on time), we saw Nano in the car and were thrilled however, the breeder said the dog we thought and were lead to believe by the Pawrade website and all of the staff at Pawrade was a male, the dog the breeder had was a female. We said this was not possible however, upon checking further on date of birth, there was no way Nano was ever going to be a male. Pawrade is guilty of false advertising and lack of communication with the Breeder. We feel that as a minimum we should be at least partially reimbursed for this situation, for the long drive, for getting a female and not a male, and since we took delivery on Mother's Day, the advertised 10% discount! The Breeder, Enos offered a substitute Male Frenchy, which didn't have near the great markings which Nano had. He also stated that if we didn't accept the Female that we would have to start the entire process over. We finally opted to accept the Female. We hope that further action can be avoided by Pawrade providing a reasonable cash settlement.
Thanks for addressing this matter in a timely fashion. Barb and David Call

I would be very careful buying from Pawrade. They refused to show me DNA tests of the mom and dad and they refused to allow me to pay for a dna test of the puppy. There are several puppies with genetic heart and eye diseases amongst others and dna genetic testing is the only way to really know the health of the puppy. Getting good vet checkups is not going to cut it. Genetic testing via embark test is the way to make sure you have a healthy puppy. I will only buy from a breeder that allows me to get the dna testing done. I would be careful buying from here. They are nothing but a puppy broker and clearly do not care about the health of the puppy!

Our chocolate lab puppy came to us 10 days ago with parasites and resource guarding. He is on meds that we paid for to help him feel better. However, he has been resource guarding everything in the house. He growled and snaps when we put on and take off his harness amongst. He resource guards his toys. This is a nightmare to my family with children. Especially when his page stated he was socialized with children and crate trained which he's not. He cries, whines and barks while in the crate.

Here is the full story, good and bad. Unfortunately, the bad severely outweighs the good. I have been dying to get my first puppy for a long, long time. I'm 34 years old and finally have space and money to take care of a dog. My family has always had Boxers, so I wanted to carry on the tradition. My experience working with the customer service rep was actually very stellar. Quick to respond, friendly, personable, and someone that I felt comfortable to be honest with on what I really wanted. When it comes to spending thousands of dollars on an animal, I expected this type of service... and I got it! So long story short, I got the puppy trucked over to my home in California from, I believe Nebraska. The experience was easy, and very expensive. But it felt worth it.
But with this expense comes a lot of risk. I know from the past that dogs (let alone Boxers) can always come with issues and ailments, but according to Pawrade they have a "Health Guarantee" - to dive a little further into that I quote from their website "Should a health issue arise after your puppy comes home, this Health Guarantee along with your Pet Insurance has you covered."
Well surprise surprise, not even a year into owning Benny (my dog) he started losing weight, vomiting regularly, and became lethargic, drank like a fish, and peed every 30 minutes. So something was clearly wrong. I took him to two vets who after lots of testing (and thousands of dollars) they found that Benny had a Copper Storage Disease (also know as copper-associated hepatopathy). For those that don't know, basically all dog food and treats have copper in them. Even vegetables and poultry have copper in them. Well, Benny couldn't digest copper properly, and left untreated, the vet says he had a year or so to live. They took more tests and did a couple biopsies on his liver and ultimately prescribed 7 medications to detox his liver, clean his liver, and promote liver function. They also prescribed liver friendly food for Benny, that he will have to eat for the rest of his life. For just the food alone, that will be about $200/month. If Benny lives until the average lifespan of a Boxer, that is 11 years. So minus 1 year, that is $200/month x 12 months x 10 years. That is $24,000 in food that I would have otherwise NOT purchased had he been a healthy dog. Not to mention the medicine and the ultrasound/biopsy cost over $10,000. Thank god I had insurance, so I had to pay about $4,000 out of pocket. Now here is the real nasty side of the situation. When I asked Pawrade to help me, because of their so called 'guarantee' - well, long story short they denied the claim because he wasn't 'sick enough'. They said, and I quote "It is important to note that should there be a subsequent diagnosis of a liver shunt, which would necessitate surgical intervention to address the condition, your claim would then qualify for coverage based on the terms of your policy." - A Liver Shunt has NOTHING to do with the disease Benny has. A shunt is for a liver bypass issue or filtration issue. The copper storage disease can only be fixed by completely removing the copper stuck in the liver, and moving forward strictly have a copper free diet. Again, if I couldn't afford the medicine, or the operations - Benny would be dead in about 6 months from today. Not even before his 2nd birthday. The vet told me that Benny, who had just turned 1 in November, had a liver functioning like a 50 year old alcoholic. Now, by Pawrade's standards, that isn't an important enough issue to help cover my needs. They're basically saying "by our guarantee's guidelines, your dog is healthy enough that it doesn't fall under our guarantee". How is that healthy? I am furious for so many reasons - the greed, the misdirection, the lies, but what bothers me the most is the utter deniability of something so clearly obvious. Luckily, I am actually able to afford these procedures and medicines (plus the thousands of dollars in medicinal food), but some of you won't be that lucky. And you'll be faced with having to see your new dog (that you likely already spent hundreds or thousands of dollars on) die slowly, or to have to put them down. And Pawrade will be sitting their counting their cash, denying your claims just like the American insurance companies do. I should have listened to my gut. It all feels very "murphy's law". You could be lucky and get a perfect dog, and Pawrade will be the wonderful company that I first thought I was interacting with, but should anything go wrong, you stand the chance of facing a cold, heartless, insurance-type industry company that will laugh in your face with your dollars in their hands.
I will never, ever consider doing business with them again. And I hope that none of you reading this experience what I've had to deal with these last few months.

I am a veterinarian, and I am very concerned about my family's experience with Pawrade. My mother-in-law and father-in-law purchased a 7-month-old Cavapoo puppy from Pawrade in July 2024. I had been very concerned about using this website because I always recommend meeting a dog in person before becoming their forever home. Pawrade requires you to pay before meeting the dog, and they do not allow you to see where or how the dog was raised. Given the area of Ohio where my in-law's puppy came from, I had strong concerns that she would be from an Amish "high volume breeder," despite the "No Puppy Mill Pledge" on the website. I was worried that the dog would either have medical issues or behavioral issues that we could not know about until it was too late.

There was a delay of a couple weeks in getting the dog because of some medical issues, but they were eventually able to bring her home. My in-laws met up with her Amish owners in a parking lot.

This poor little dog is absolutely terrified of almost everything. She is much more comfortable being outdoors than inside. She prefers being among other dogs (she is the only dog in this household). She was terrified of most things in the house and all strangers. Even though she was 7 months old when they brought her home, she had never seen a leash before and did not know how to take a walk. After 6 months, she is warming up to my in-laws. They love her despite her severe anxiety. They have spent a lot of time and money taking her to multiple dog training courses and socialization time at an expensive doggy day care. Their dog trainer says that this Cavapoo is a "rescue," no matter how much my in-laws paid for her. She acts just like the dogs you find in shelters that have been rescued from puppy mills.

I am so sorry for everyone involved. Please do not use Pawrade. Find a dog from a shelter, or from a responsible breeder who will put their name on their dogs, allow you to see their facilities, and allow you to meet the dog before you bring her home

I purchased a puppy through Pawrade. Don't be fooled by their website. I was and regret it. This puppy can't be trained! I don't want to leave her at a shelter for fear she'll be mistreated. Purchase a puppy dog that you can visit when born and pick out the one you want. Don't trust a breeder you will never meet! It's been heartbreaking for me.

Pawrade definitely works with puppy mills! My dog is so severely damaged I have spent over $6k thus far!

The team is horrible!

DO NOT GET A PUPPY THROUGH PAWRADE!

I love my st. Bernard. So I have spent 15k in the last year to keep him. He needed eye surgery to correct his lower eyelids from turning in. He also has severe hip dysplasia with muscular atrophy and is about half the weight he should be at his age...The pawrade guarantee is essentially useless. READ IT. I didn't like how he arrived. It seemed he was stuck in his own waste for days. His white fur was stained...it eventually came out. I worry about the breeders. Will never buy a dog online again.

Please do not buy your dog from Pawrade. Dog seemed low energy and upon visit to vet for wellness check it was revealed that we were sold a sick pup. Vet diagnosed pneumonia, gastro infections, high white cell blood count and extreme dehydration. It has been an awful stressful experience dealing with these people. For me its just a fancy puppy mill. I should have known better. There are plenty of bad reviews of similar customer experiences. Don't let the Trustpilot positives fool you..

This company is a scam! Do not use. I put a deposit on a puppy. Later I was informed that the puppy had health issues that required surgery. Pawrade will not refund my deposit but require me to sign a release for the surgery! This company is a scam and cannot be trusted!

Please do not buy your dog from this site. They will call you non stop once you show interest in a dog but when you already purchased the dog and you have a problem they will ignore you and will not answer calls or emails. We purchased a Toy poodle( with insurance offered by Pawrade) who we received on March 16. That same day after he was delivered we noticed that he was coughing and making sounds like he was choking we contacted Pawrade with no answer. We decided to make an appointment for the dog to get checked however there was no available appointments until Monday. On top of the insurance we purchased through Pawrade we decided to get our own insurance. We took him to the vet and he was Diagnosed with Pneumonia. Now, since the dog was sick from March 16 the insurance that we purchased is not covered and Pawrade insurance is not going to cover for the expenses either. The dog is still sick coughing and making choking sounds and till this day we are going back and forth with Pawrade… My puppy needs medical care but my both insurances will not cover any expenses. If you want to purchase a healthy Puppy please stay away from Pawrade!
Attached is a video of the condition my puppy was delivered to us!

I purchased a pavilion puppy in November. I was told that I would be receiving a packet of information with the shot she had received so I could tell my vet what shots she had received.

I never received the information. I have called numerous times. I have e-mailed them. NO LUCK!

I was told one time when I called that they would email me the information but it never came.

VERY POOR service!

I was interested in a puppy and inquired about it. I was told that the customer service rep would be in contact with me to set up a time to meet the puppy and breeder but the person never got back in touch. I then reached out to inquire about the puppy again, only to be told that the puppy was sold to someone else. Very poor customer service. I would recommend that if you are looking for a puppy to go somewhere else that has better customer service and responds quicker.

I purchased two Australian Shepherds from Pawrade, the entire experience was wonderful from working with the sales staff, to the staff giving me information about how to prepare and then travel. My puppies came home within 3 days and they were wonderful to work with as well, I picked ground travel and it was a great company as well. Thank you for my puppy experience and my lovable dogs.

Puppy Mill

Absolute false advertising of puppies.
DO NOT SIGN ANYTHING or put a reserve (full payment) in until you SEE all breeders pictures of puppy - on all sides of body and face AND sire and mother.
I first asked for pictures of the puppies mother and father. They said they would request them from Breeder … did not give them to me until AFTER I reserved the puppy for full price - THEN sent the father and mothers picture, of which, looked like crossbreed dogs of low quality.
The breeders (after payment) pictures of the puppy looked nothing like the adorable puppy in the Pawrade advertisement. VERY deceptive! I will enclose the breeders pictures of a $4,000 + all taxes, fees, travel, etc…. Pure bred, registered, King Charles Spaniel and her parents.

Date of experience: February 14,2024