PatPatReviews 6,266

Hi Sandeep,

Thank you for taking the time to share your feedback. We’re very sorry to hear about the unexpected currency charge, sizing concerns, and difficulty reaching our support team. We completely understand how frustrating and disappointing this must have been for you.

Since then, we’ve made important improvements to our website and services. Pricing is now displayed more clearly by region, our sizing guides have been updated for greater accuracy, and our customer support team has been strengthened to ensure quicker, more reliable assistance. Your feedback has been invaluable in helping us identify areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.

Hi Aditi,

Thank you so much for your kind words! We’re delighted to hear that your order arrived on time and that you loved the mommy and baby clothes. Your support means so much to us.

If you feel that your experience has improved, we’d be truly grateful if you could consider updating your review to 5 stars—it helps us continue growing and serving our customers even better.

Since then, we’ve made meaningful improvements to both our products and services. We’ve enhanced the quality of our items, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience.

As proof of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), and we continue working hard to raise this even higher.

We truly value your feedback and look forward to serving you again with more cute and comfy styles soon!

Hi Sibel,

Thank you for taking the time to share your experience. We’re very sorry for the inconvenience and disappointment caused by the cancellation of your recent orders. We completely understand how frustrating it must have been to be looking forward to your items, only to have them canceled due to a technical error.

We’ve since made important updates to our systems to prevent pricing issues like this from happening again. Along with this, we’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify and address areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to raise it even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring customers remain informed and supported at every stage.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us anytime, and we’ll be more than happy to personally assist you and make things right.