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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Love patpat, fast shipping with great quality clothing, customer service always there to help, thank you Meah
Thank you Mary for your great help.
Mary has efficiently helped to fix my address errors issues. Very satisfied!
I ordered matching outfits. The company only sent me one of the matching outfit. I asked them to fix the order, they refused to do so.
They want me to put in a whole other order and pay for shipping.
I would rather use Etsy.
I will not be using this company again
Beautiful dresses
Fast shipping
Best customer service
Quality 10/10
Their products are same like picture
Ordered items for a friend of mine's daughter for Christmas. Items never arrived. Come to find out there was a typo in the address. Not their fault. I contacted them to let them know the post office already returned the items. Since it was now after Christmas, I asked if they could just refund me. I already had gotten replacement gifts in the meantime. The rep on the chart feature said he understood that this was a unique circumstance and that normally they only give credits but he would submit a request for a refund for me. After multiple emails to check on the status of my refund, someone finally got back to me 2 months later to say they denied my request and would only issue a credit. I don't have children and have no use for children's clothes. Reluctantly agreed. Found a few pairs of sweatpants and a sweater to use my credits only to find they are not applicable towards shipping. So I had to pay additional money to use the credit. Disgusted.
The clothing is amazing quality with really good prices. Absolutely love this shop and will continue to order for my kids. Also customer support is phenomenal to work with and will always help with a refund or exchange. I got quick responses from customer care executive SAMUEL and resolved each and every concern without my inconvenience. Definitely I'll buy more eye catching clothes from patpat.
I was lost my parcels three times and I contact Patpat team and it's was ROHANIE, she was really friendly and polite and she did very well now my problems are resolved. Produck are Good quality, cute and lovely highly recommended 4start for your good servcis Rohanie.
I recently made a purchase and was easily able to change my shipping address and size on one of the items.
They where fas tgetting me my money back, thanks guys. The clothes didn't fit me but that's ok because they are refunding my money back
Hi Misti,
Thank you for sharing your feedback. We’re glad to hear that our team was able to process your refund quickly, though we’re sorry the clothes didn’t fit as expected. We’re continually working on improving our sizing guides to make shopping easier and more accurate.
Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.
It was my first experience with the PatPat and I am completely satisfied.
They have the amazing collection of designs providing with the best quality in town.
Recommended
The products are very good in quality and service is excellent! I love to buy all my clothes from patpat!
It is Very good app for shopping.so we can recommend to you that please shop here more and more. It's very low price and high quality of garments.
Love their styles best for little girls and also can be matching with mom clothes my daughter loving their outfits thank you pat pat for this beautiful clothing
I bought these matching outfits for a valentines photoshoot with my daughters and like always true to size and amazing quality. So happy with the outcome!
True to its size. Very cozy and comfortable. Material is good as well. Washed before putting on and did not stretch out.
I love all the quality of patpat when I sent my feedback to patpat I spoke to a nice person called JONALYN and did my best to explain I am extremely happy with the quality of the items I have received
I was given this site by my daughter who is a new mom, my youngest daughter and I went on the site and saw beautiful items for a reasonable price, however we both placed separate orders to go to the same out of state address, as this is we're my daughter and the new baby lives, put the mailing address in and they sent it to the billing address after we put in the mailing address. After I reached out I was sent a message that says…. They apologize and for me to reach out to the post office (?) like what! Don't even bother. I will never again.
Hi Ebony,
Thank you for sharing your experience with us. We’re truly sorry to hear about the shipping issue with your order and the inconvenience it caused, especially since this was meant for your daughter and new grandbaby. We completely understand how frustrating it must have been to see the package sent to the wrong address and then feel unsupported in resolving the matter.
Since then, we’ve made significant improvements to both our processes and customer support to prevent situations like this. Our team is focused on ensuring a smoother, more reliable shopping experience with clear communication at every step.
As part of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve further.
We sincerely hope you’ll give us the opportunity to serve you again and experience the positive changes we’ve made. Please provide your Order Number (if available), email address, and phone number so we can review your case directly and assist you further. You may also reach out to us anytime, and we’ll be more than happy to make things right.
I absolutely love PatPat clothing. Good quality and great prices. I definitely recommend purchasing from PatPat.
Good products
High quality
Fast delivery
Good customer service
Free shipping coupons
Lots of offers.
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cherie,
Thank you for sharing your feedback with us. We’re very sorry to hear about the issues with your order and understand how frustrating it must have been to receive incomplete items and feel unsupported in getting a resolution.
Since then, we’ve made significant improvements to our product quality, fulfillment accuracy, and customer support to ensure a smoother experience for every customer. Your feedback has been invaluable in helping us identify and improve these areas.
As proof of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), and we continue working hard to do even better. Our support team is now trained to respond quickly and keep customers updated at every stage.
We would love the opportunity to serve you again and demonstrate these positive changes. Kindly provide your Order Number (if available), email, and phone number so we can reach you directly. You may also contact us anytime, and we’ll be more than happy to assist you and make things right.