PatPatReviews 6,266

Hi Kassandra,

Thank you for sharing your experience with us. We’re truly sorry to hear that your package was taken after being marked as delivered, and we completely understand how upsetting and frustrating this must have been—especially since you had ordered so many items for your kids.

We’re glad to know that Casseylene was able to assist you and confirm a full refund. Please rest assured our team is following up to ensure this is processed smoothly. Your feedback about the delivery company has also been noted, and we are working closely with our logistics partners to improve professionalism and ensure better service moving forward.

Since then, we’ve made important improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to provide a smoother and more reliable experience. Your feedback has been invaluable in highlighting where we needed to improve.

As a reflection of these efforts, we are proud to have achieved a 4.3 Trustpilot rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.

We sincerely hope you will allow us another opportunity to serve you and experience the positive changes we’ve made. Our team is committed to providing the care, quality, and service you deserve. If possible, kindly provide your Order Number, email address, and phone number so we can reach out directly. You may also contact us anytime, and we’ll be more than happy to assist you further.

Hi Ashley,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay with your order since November 2021. We completely understand how disappointing and frustrating this must have been, and this is certainly not the level of service we want for our customers.

Over time, we’ve made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.

Hi Lauren,

Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment you’ve faced regarding your recent order and return request. We completely understand how upsetting it must be to feel that your concerns weren’t properly addressed, especially after providing supporting details.

We want to clarify that our return policy does differ between clearance items and regular-priced items, and we regret that this was not communicated clearly in your case. We also acknowledge that your experience with our customer service did not meet the standards we set for ourselves, and for that, we are truly sorry.

Since then, we have strengthened our internal processes, retrained our support team, and improved transparency in how promotions and clearance items are labeled to avoid confusion. Our goal is to ensure that every customer feels supported, heard, and treated fairly.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we know there’s always room to improve further.

We’d love the opportunity to review your case directly and resolve this for you. Could you please provide your Order Number, email address, and phone number so we can investigate further and ensure you receive the service you deserve? You may also reach out to us directly, and we’ll be more than happy to assist you personally.

Hi Jonah,

Thank you so much for your sweet feedback! We’re thrilled to hear that you love the knee-high socks for your toddlers and that they’ve been such a hit with everyone. Our goal is always to create pieces that are both comfy and stylish, so it’s wonderful to know they’re matching perfectly with so many outfits.

We truly appreciate your support and can’t wait to bring you even more cute and cozy finds for your little ones! If you’d like, we’d be so grateful if you could consider updating your review to 5 stars—it really helps us continue improving and sharing more adorable styles with families like yours.

We’ve also made significant improvements to both our products and services, from enhancing quality and streamlining processes to strengthening our customer support for a smoother and more reliable experience. As proof of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), and we continue to work hard to raise this even higher.

We truly value your feedback and look forward to serving you again so you can see firsthand the positive changes we’ve made.