Patio LivingReviews 99

I ordered a simple mesh patio table back in early May. No chairs just a round table. It is August, never received after promises from Patio Furniture. Told one excuse after another. They've had my money for three months and no table. Frustrating to have to keep calling to inquire when my table will ship. Obviously they can't fulfill my order. Finally had to cancel since they can't produce. Won't shop there ever again. By the way, ordered another table elsewhere and received, no issues.

I ordered replacement cushions in May and was given a June delivery date. Soon after placing my order I received an update saying my order would ship 7/8. No problem but since then, I have emailed, called and online chatted with no response. I understand delays but no communication after multiple attempts over 3 weeks is unacceptable. Unfortunately, I have already paid and will now have to dispute with my credit card and legally. Very disappointing!

I have ordered from patio living in the past and have been very satisfied, however this time has been not a good experience. I wanted to change my order early on and could not get anybody from Customer Service to respond to emails, to respond to chat or to answer the phone. I have not received any shipping status updates, although it says my items have shipped, I have not received any communication indicating that at all. I am very dissatisfied with the customer service I've received for this order.

I ordered a teak patio table costing $2400. Patio Living charged my credit card but I haven't received my order. I placed the order in April. I have called them only to be placed on hold for about an hour each time. They keep saying it has shipped but they do not follow up with their freight forwarder. Still my table cannot be located. I have been out of a table since April - going through a whole summer without a patio table. Patio Living does not follow up to see if you've received your order. BEWARE! They'll steal your money too.

Do NOT purchase ANYTHING from this company! There is NO service whatsoever. I have NEVER DEALT with a company who provides absolutely NO CUSTOMER SERVICE such as this one! I Nothing but frustration and ZERO communication except for the ongoing emails about shipping being pushed out. I purchased over $7,000 worth of products from Patio Living on May 13. I was told PRIOR to ordering that my items would ship within 3 business days, so I decided to place the order. Well, the emails starting rolling in with changed shipping dates; however, when trying to contact customer service through countless calls, emails, and chats, I NEVER received one single response from the company as promised during each "chatbot" interaction. After spending $7,000, NO ONE IS AVAILABLE TO CONTACT A CUSTOMER WITH QUESTIONS? How does a company like this exist? An "A" Rating with the BBB? What a joke? How is that even possible. Their website touts a 5 Star Rating. All I'm seeing from the below is 1 Star. I would give ZERO STARS if it were an option. In my 53 years of life, I have never had such lousy, despicable service. BUYER BEWARE! I'm working with my credit card company to do a chargeback as I'm unable to get a response from Patio Living and have requested a cancellation over four (4) times! Hades will freeze over before they get to keep my money! HORRIBLE, HORRIBLE experience!

We ordered a patio table that arrived on June 10,2020. There were a few bolts we needed to assemble it that were missing. We contacted the so-called Customer Service and have been jerked around since then. It is now July 23,2020 and the table is still sitting in pieces on our patio because we can't get the jerks to send us the bolts we need to assemble it.

When you call Customer Service, you wait on hold FOREVER while they direct you to try the Live Chat feature. We tried the Live Chat today, at 1:30 pm, EDT and the Live Chat said they were closed now. Please contact them back during normal business hours. What are normal business hours, if not during the middle of the day during the week?

Ordered $4k of goods on May 3rd. On June 23rd sent an email saying because of COVID there was a delay until July 18th for shipping. Now on July 22nd they still have no idea when it will ship but you can't cancel because it's custom. So it's not in production but you can't cancel and you had no problem taking the money 12 weeks ago. I can understand if you took the money and then it went into production you can't cancel. But 12 weeks later you can't tell me when it will go into production, when it will ship etc. so it clearly isn't in production so cancel the order and give me my money back. I am not hear to float your operations bu providing money for no product. Avoid this company. Terrible service.

I wish I could attach a picture below, but that would mean they sent us our furniture... that we paid for... and they promised to send! Silly us for falling for that one on several occasions. I refuse to cut them slack and blames their abominable customer service on COVID because, as many other companies have done, they too should step up to the challenges. Instead, they do not staff up to handle customer calls in real-time, respond to emails, nor answer a phone. Sticking your heads in the sand does not build customer loyalty, but it does build customer resentment and anger, which is where I am right now.
We have been waiting on our order for six weeks. They supposedly shipped it and then returned it to the factory because the wrong pieces were sent. Another two weeks went by with little communication on their end, and a lot on ours, asking where this situation stood. We finally learned they would not ship our furniture until the wrong order was received, which makes NO sense. At this time, we see no shipping updates and have ZERO communication from this company. We plan to file a dispute with our credit card company, requesting their help, and file a complaint with the Illinois Attorney General's Office..

We made two orders, one was for outdoor sofa and chair. Ordered on 5/10/20- Never received. Called on 7/13,7/14,7/15, before they finally said they were putting in a "ticket" for a refund. I still have no refund. For the other order, an outdoor bar and stools, I called and they didn't know where it was? So I finally found it, at a carrier near me. When they brought it (white glove delivery,) there were two large boxes, one was empty, crushed and open. The other was sealed, but I refused it since it was supposed to be assembled, and the other box with our name on it was opened and damaged. Then I called/ and entered a chat room with Patio Living to get a refund as directed by the carrier. They said NO REFUND UNTIL WE CONTACT THE MANUFACTURER AND THE CARRIER. Why do I need to wait for a refund for a refused product? I don't have the bar, or the sofa, or the lounge chair, but Patio Furniture has had my money for 6 weeks to two months now and while I am paying interest- they are earning it on my money.

We purchased a patio heater a month ago... When it arrived, it was in a different box then the original box. When we opened it to put it together, it was obvious that is was used and returned. Screws and washers were missing and there was substantial damage. We took pictures and called/e-mailed/robot-chatted numerous times to pick up. There must have been 6-7 calls where we spoke with someone with Promises of return slips that have never arrived. Still waiting after one month... It doesn't look like they plan to take back their broken patio heater... They are just avoiding it. Now that I am looking at other reviews, I can see that this is a recurring issue with them. You can't get them to respond to you. No matter how many times you call or chat, they tell you something and then its just avoided. They do not want to take back their defective merchandise. Terrible company.

I placed an order 3 weeks ago, and despite the site saying that they ships in 1 - 5 business days I still haven't received the item. When trying to call customer service I got put on a never ending hold with made up and constantly changing hold times. When I sent them an email I was told that I should receive a response the next business day, but didn't. I tried the live chat feature, but that was no help. I get the feeling that this is a very small company and they probably don't stock their items that they sell. I also get the feeling that they don't care about their customers.

We spent nearly $2500 on a patio table that arrived damaged. I immediately tried to call Patio Living but no one answered, so I used the chat function on the website. The person I chatted with sent me a claims form, which I immediately filled out and sent in. I didn't hear anything for two weeks. Then I reached back on, waited on hold for over an hour, finally spoke with someone who promptly passed me off to someone else with a completely useless voicemail. I still left a message and then used the chat function again. They gave me the name of the supervisor that was supposed to be working on my claim. I called the number I was given, and to no one's surprise there was no answer. I left a message and then a day later I received an email that my claim would be processed in 10 business days. 10 business days went by with no response, so I went to the chat function again, where they said I would get a response in 1-2 business days. They made up something about Pollywood wanting to send us a new tabletop, which I had specifically not selected because I have no way of getting the current tabletop back to them. Please do not work with this company. I deeply regret not ordering from the Pollywood company directly.

I ordered a patio sofa on June 14th from Patio Living. Their website said it would ship in 3-5 days. After a while I received a message saying they would have a ship date for me by June 29. After not receiving a ship date for quite a while after that date, I called and they said they sent a message to the manufacturer about my inquiry and that the manufacturer would contact me within 48 hours. They never contacted me so after another week, I called again and could not get anyone on their line so I left a message and sent an email inquiry. After another week, I heard nothing so I called Patio Living again. The guy on the phone looked it up and after quite some time came back and said the order had been cancelled because the item had been discontinued. I was quite upset because at this point most products similar to this were no longer available as the summer was half over and the sales had been running for quite a while. I told the guy that the same sofa was pictured on their website and the manufacturer's website in a new grouping with chairs and a coffee table for quite a bit more than the sofa alone. I asked him how they could have the sofa and not provide it to people who had already purchased it, but instead put it in a grouping at a substantial increase in price. He told me that the set was not available either and they as well as the manufacturer both needed to correct their websites. I found this hard to believe because this set had never been on the website previously but had only shown up recently as a new item. They still refused to fill my order even though I had been waiting for over a month. After I hung up I looked up my credit card information and noticed that this item had been charged on my credit card the day I ordered it. Most reputable companies only charge you when an item ships. So I called back and spoke to a woman who told me that it is up to the manufacturer as to what groupings the product is sold in and they had decided for whatever reason to sell it as a group so I could not get the sofa that I had been charged for and waiting for for half the summer. So the information the previous guy had told me about the item in a group on the website being a mistake did not appear to be correct. So I am now told I will get a credit within the next week but I am not at all convinced this happen given the experience I have had with Patio Living and the manufacturer (International Home Miami). It appears that I am not the only one who has not received an order after a long waiting period. Very poor customer service. Had I not contacted them, I would know nothing about this at all as they did not take the responsibility to let me know anything. However, they did take the responsibility to charge my credit card.

We received a large table and six chairs. We checked for damages prior to assembly. Unfortunately, the table was welded incorrectly causing it to no be level. We contacted them first via phone, hour long wait with nobody ever picking up. Then, after two weeks of sending out email, they contacted us completely ignoring out inquiry. They suggested that we return the five-foot long table and pay the expense. There customer service stinks, especially given the money we spent. You are much better off going through a dealer. Just awful