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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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The site claims, "ships within 24 hours", but it was about 36 hours later it said "order processing" and it now says "preparing order" at about 39 or 40 hours after purchase.
We have been in business since 2008 and have been buying OEM parts from another source and they were about the same price if not a bit cheaper but hard to deal with for returns and any product questions and following up on orders. I wish I had came on board with partzilla long time ago, they are very courteous and extremely helpful on the phone for whatever reason we make the call someone always answers and knows the answer... awesome place to buy parts from if you are an independent motorcycle shop and in need of OEM parts... Now I wish they sold BMW and Ducati OEM parts ;)
Hi Yaman,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
I have used Partzilla a few times. I gave them four instead of five stars, because a couple of times the part showed in stock but was not. The service is great. When this happens I am notified and the order is corrected. I understand that some of the parts I am looking for are for old units, early 90's. But I would like to say, some of their competitors do offer non- OEM options. Which works well for some of the parts I need. Like screws/bolts, washers and nuts. Other sites have them, non-OEM but are to factory specs/size and they work fine. It would be nice if they would offer this option.
Hi AI,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. Thanks for the feedback, we will look into this and see what we can do. We hope you order from us again!
The web site will state they have the parts. When you call a rep, they too we state they have the parts, But after you order and purchase them they will send you a message stating "your order has been delayed due to availability and its going to take a month before you will receive your order". Then if you call them they tell you "you cannot have your money back," because I'm an unruly customer. A month later when I receive a message stating that my order has been shipped they don't provide me with a tracking number and refuse to give me one when I call to get one. NEVER AGAIN
Hi Jonathan,
We just sent you a direct message. We hold ourselves to a high standard and we are sorry your order experience didn't go as planned. We hope we will be able to resolve this and make things right.
I was not going to do a review, but the emails kept coming so I did. I ordered an ECU for my ATV based on part lookup. Received part and it had 2 connectors where mine had one. Battled and battled and battled to get a return. Was told repeatedly this was the correct part for my machine. Finally had to go to Polaris who tried to dismiss this out of hand saying I was dealing with an aftermarket vendor etc. Persistence finally paid off and I was able to return without having to file a dispute with card company.
Hi John,
It sounds like we were able to resolve the issue and accommodate your return without any additional inconvenience. We sell only the very highest quality OEM parts and we are sorry Polaris dismissed your concerns.
We have been very happy with the product and service from this vendor.
We have been purchasing from them since the last few years with no complaints. - Excellent!
Hi Pheroze,
Thanks for your nice review! For years, Boats.net has been hustling to help our customers find the right upgrade, fit, or fix. We work hard, we play hard, and we are honored to serve dedicated boating enthusiasts like you. We look forward to your next order from us!
I ordered parts that were apparently in stock only to find out after i ordered they weren't. To add to this the delivery date moved out twice. I contacted Partziila to request they send out the in stock parts and then the delayed parts later at their cost, as this was their fault, but they refused. Very disappointed and won't be using them again. Buyers should be aware that even though Partzilla might say the items are in stock they actually may not be.
Hi Andrew,
We are sorry to hear you were disappointed with your order experience at Partzilla. We try to be as transparent and clear as possible about our shipping policies. Whenever a part on our site is listed as "In Stock" then you can be sure the part is in our warehouse and ready to be shipped immediately. On the other hand, whenever a part is listed as "Ships In... Days", this means that we do not have the part in one of our state of the art storage facilities and that is the estimated time it will take for the order to arrive at our warehouse. We rely on the manufacturer's shipping estimates and despite our best efforts, sometimes the manufacturer comes back with inaccurate information. We hope you will give us another opportunity.
Great place to order from. Parts in stock and delivered when expected. Great quality and reliability! More orders in the future.
Hi KJ,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I work on allot of different bikes. Couldn't" do what I do without them. Just wish they sold Harley parts.
Hi Paul,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On-time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
My order was held up by a $5 part. I had put in an order with all the items supposedly available. There was one $5 part that was not in their inventory. Partzilla held my order from being processed. It was a week before I noticed it. It took 3 weeks to get my parts. Very frustrating when you can't use your vehicle because your waiting almost a month to get your order.
Hi Steve,
We understand your frustration and we apologize for the inconvenience.
Luckily, if a situation like this arises again we offer split shipping that would allow you to get all the parts we have in stock and not have the $5 part hold up your whole order.
If you ever have any issues just call our customer service team, they are always glad to help.
We hope you give us another chance.
Great company, enabling me to keep my scooter running and looking great! Prompt shipping and accurate filling of orders. Thank you for all you do!
Hi Cleveland,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Partzilla return policy is amazing! Only took 1 minute and refund was complete! They even said to keep the item! Partzilla will be my only atv parts supplier from now on. Great technical support!
Hi Shawn,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
Good job. Order said would take 2-5 days shipping, arrived on 3rd day. Part was the correct one and saved money on it. Will use again.
Hi John,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
First order i bought was only ship a week after because 1 parts was not available they never told me on day 2 i made another order they should have combine my 2 order together but they did not they charge me full price. Anyway after a week it suppose to be ship i look with ups and they still waiting for the package that is week 2 im very piss right now i use to buy oem parts with them once in a while but now im done there alot more website where you can buy oem parts out there. Thank you and have a nice day
Hi Ricko - I am sorry to hear about your recent experience with Partzilla, and I hope you give us another chance to see us at our very best. Partzilla sells OEM parts for over 35,000 unique year/make/model vehicle combinations, which means we have millions of unique OEM parts for sale on our website, and the largest in-stock inventory in the industry, but some hard to find parts do take additional time for us to receive from the manufactuer.
Regarding combined shipping, that is always available as an option for customers to save money, however, it will mean the package will not ship to you until all items you are ordered are in-house, which may result in further delays.
Large selection of products, good prices, fast shipping, convenient site: all this means that an excellent team has gathered!
I wish you further development!
Hello from Ukraine!
Hi Eduard - Thank you so much for the glowing review! Wishing you and your loved ones a happy and healthy holiday season!
It is a very reliable dealer for OEM parts, all my orders were delivered on time and without mistakes, and prices are better than other OEM parts dealers
Thank you, Pablo! On time, without mistakes! That is what we try to do every day at Partzilla!
Great place competitive prices, you can get just about everything you need for your ride, I keep two bikes up and running with parts from partzilla and they make it easy to do so.
Hi Justin - Thank you for the positive feedback! It's not easy to keep two bikes running, but it looks like you are doing everything right! We are there for you anytime, day or night!
Good prices, quick response and shipping is faster plus term and conditions are much better than websites
Hi Faheem,
Thanks for leaving a review. We want it to be as easy as 1-2-3 to order from Partzilla and we are always improving our site so our customers can have the best experience. We are glad to hear the parts were perfect and we hope you order from us again soon.
He always has the spare part I need, his customer service is very good, something negative is that I do not like that having an order please make a single shipment not two. Thank you very much for your excellent service
Hi Juan,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Partzilla has given me great service over the last 3 years and made buying oem parts much easier and their web site is very user friendly
Hi Bill,
It is incredibly important to us that our customers leave Boats.net with a smile on their face. Whether because of money saved, fast shipping or phenomenal customer service, that's the goal. We are glad yet another satisfied customer has had a great experience with us, and we look forward to seeing your next order from us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colton,
We are sorry to hear about your shipping delay. As you know this is a uniquely challenging time and we are doing all we can to continue to provide the fastest processing and shipping under the circumstances.
We sent you a direct message and will provide a shipping update shortly.