On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received the wrong parts was clearly Partzilla fault not even parts of the right manufacturer. It took 16 days to get the wrong parts. Called the toll free number and got some guy working at home with a baby crying loudly in the back
Ground. He told me to cancel order and reorder. I told him I already paid for the parts just send me the right parts. Not sure what he did. This company sucks in my opinion do not use.
Partzilla is my go to for the parts I need. I have a Honda Goldwing that's 10 years old and I've always found everything I need at Partzilla for the best price. Their website is easy to navigate and their service has been outstanding. Shipping has always been on time (quick) & usually free, (or reasonable cost for small orders). I also appreciate their superb attention to detail - everything I've ordered has always been in the box - no substitutions or errors of any kind - genuine parts every time - my expectations met fully. Thanks Partszilla - keep up the excellent work - from a grateful customer for life!
Hi Brent,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
We are independent cattle farmers and it is imperative that we keep our older model ATV's and Side by Side's running and ready in-service, 100% of the time. When something needs maintenance or repair parts, we always order our parts from Partzilla. Our numerous past experiences with Partzilla were all excellent. We also have manuals for each bike, and that helps to know what part to order; however, Partzilla has the parts schematics showing with each parts search -which makes ordering the correct part a guarantee every time..
Hi Julie,
We know how annoying it is to have to wait for a part or even get the wrong one. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We've got your back for every part you'll ever need, we look forward to seeing you again soon.
The sales rep was very professional and helped me find the right part. I have always had great and speedy service with Partzilla and will continue to use them!
Hi John,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.
Service is as it always has been, good. I know with the craziness out there right now, referring to Covid-19 things are worse. But I have to say I don't think anything has changed when it comes to shipping, these guys are slow. 4 days before they decided to do anything. I wonder if they just have one person shipping everything. Either way guys, you need to step up into the present. Most places now days ship same day and they pride themselves on being able to do that. Catch up to what everyone else is doing. Thanks.
Hi Darryl,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future and we appreciate your feedback.
Always have what I need, always delivers as expected. And most importantly, in today's era of "no contact" customer service, Partzilla *actually* answers the phone if you call with questions. What a novel (and appreciated) biz model!
Hi JB,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our fantastic selection and customer service are what bring people back. Thanks for your kind review. We are glad that you are happy with the service you received at Partzilla.
We look forward to your next order!
I was very satisfied how guys helped me to choose the proper details for my Kawasaki KLR-650. The service is really good
Hi Olena,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future!
Just like other people have mentioned pay for a a couple parts and extra shipping. Conferm that the order is being processed on 04/14/20 got a email that my part will be in on the 17th and shipped on 04/20/19 Ok that is perfect. Based on paid shipping and per CSR expect to get your order on 04/29/20. This is perfect so I can fix my Motorcycle and go to work bacause in my field I am a essential worker. "I have to feed my family and pay the Bills and The motorcycle is my only way of getting from point A-B. Ok then. NOW on the 04/16/20 I got another Email at 5:15 am your part has been delayed and it will be sent out on the 29th of April. Ok then. Now am a little worried. I can also understand due to the COVD-19 Crisis. However I got another email today 04/17/20 your part will be shipped on 05/14/20 and now am on edge. Well now I am upset... how am supposed to get to work, Now I can catch the bus for a total of4-5 week? In addition to that I have paid for shipping extra shipping so I can get my part. Now I can't. Ok so I proceeded to call to speak to CSR and requested a manager to get some assistance to see if the part can get expedite once this new date come into play? Call *******926 and spoke to a rep and the poor CSR could not even
Find a manager to help a customer this is sad. The poor guy apologize so many time bacause try to find a manager with no luck and I was on hold for 20 min... As a manager I speak for my self in this circumstances. When a client call and want to speak to me as a manager I have to answer the client's call ou th of respect and it's my duty. The level of unprofessionalism on Partzilla customer service Manager part is ridiculous. 1 star for my over all experience and I will not change it until I get my parts. Next thing you know my order will be delayed again. Lol am lost for words here..
Hi Muhammed,
We understand your frustration, this is not an easy time for anyone. We are doing our best to make due and continue to deliver quality parts at quality rates as fast as possible. It seems the manager on duty must have been working with other customers at the moment time of your call, which is why he wasn't able to answer the phone speak to you when you called us. We have reached out to you privately and are currently working on resolving this to provide an update on your delivery, and we appreciate your continued patience.
Hi Jessie.
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
Their fulfillment rate is amazing. Non stock parts takes a little longer but it does everywhere else as well
Hi JP,
Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!
I am very satisfied with this company. They helped me switch an order over the phone that I messed up on the website. They are very quick and helpful.
Hi Jason,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.
Every time I have ordered from Partzilla the service is always outstanding. The products are easy to find on the website and always arrive very quickly, never an issue!
Hi Bryan,
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We are glad you had a great experience with us and we look forward to your next order!
I am from Canada and buy, most of my parts from Partzila. Even with the exchange rate it's still a better price for a O. M. E. Part. My family has 4 ATVs. The 2 Honda have ******* km 7500 miles. I am not afraid of getting stuck out in the bush, We always make it back safely. We have reliable parts on our Quads from Partzila. Thx John
Hi John,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Boats.net is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM marine part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
Thank you Partzilla! You continue to amaze us and our business by providing first class support and service for our customers! Thank you!
Hi Billy,
Whether you need authentic, high-quality OEM parts, aftermarket accessories, or just an exploded parts diagram to help you get your motor back together again, we’ve got you covered. With a wide array of parts dating back to the 1960s, your wish is our command. Thanks for your review.
We look forward to seeing you around the shop again!
So like a lot of towns in this county now, my medium sized Midwestern city (400,000 people) no longer has a motorcycle dealer. Well other than the obligatory Harley dealership. I am the kind of guy who does my own maintenance and repairs on my cars, motorcycles, and scooters. Not having a dealership anymore makes me rely on online companies to get my parts. Partzilla has always had what I need in stock and offers it at a fair price. I have had no problems with shipping or customer service. A+ from me. Keep it up Partzilla! We all need you more than ever.
Hi Dave,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part to help you take it apart and put it back together. Whatever makes it easier and more accessible for our customers to order from us makes us happier. We look forward to your next order and we are here for your every need!
I've always had good luck buying parts for my fleet of 1999 Yamaha snowmobiles. This season was no different. Partzilla has very fair pricing and prompt shipping to get parts to me quickly so I can get my sleds back on the trail!
Hi Brad,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Partzilla had the best prices and customer service. Stacy always gets right back to me whenever I have an issue or a question. This is an awesome place to buy parts from if you are an independent motorcycle shop and in need of OEM parts.
Hi Luis,
We are glad to hear that your experience with us was easy and fast. This is the level of service our customers can expect from us. We have most of our parts in stock all the time and are ready for every order. No matter how old the vehicle is or how small the part. Partzilla is easy, fast and efficient and we look forward to your next order.
These folks are my main OEM supplier and generally have what I need in stock. Shipping is free over $150 which helps.
Hi Ed,
Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!
Partzilla is my go to for motorcycle parts. My grandsons own Honda, Yamaha, and Kawasaki dirt bikes. I buy all of my parts from Partzilla. I like to use OEM parts and Partzilla meets all my needs and expectations. They worked with me over the phone to add items to an order, and even change an order's shipping to get my parts to me, while waiting for a back ordered item. That's great service! I am always pleased to see the excellent prices for OEM parts. It is nearly impossible to beat Partzilla's prices. I'll be back for more!
Hi Matthew,
We are glad to hear that you had a great experience with us. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for speedy and affordable authentic OEM parts. We ship to 120-plus countries worldwide so no matter where you live you can get Partzilla OEM parts for your bike. We also offer free shipping on all orders over $149 within the contiguous U.S. With our vast selection of parts and amazing prices (up to 80% below retail) we hope we will be able to become your go-to OEM part dealer as we are for thousands of biking enthusiasts around the world.
Ordered tires for my 1981 cb750. Received them in a few days, which was faster than expected. Overall great experience!
Hi Patrick,
We are very happy to hear that all the parts you ordered arrived quickly and you had a fantastic experience with us. We have one of the largest selections of OEM parts online. We hope we will become your go-to online OEM parts dealer. We look forward to seeing you again soon.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daryl,
It sounds like we made a few mistakes throughout the order process and we are sorry. We will follow up with you privately and get your order right out to you.