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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Best transaction ever! Called and got return call in 1 hr. Representative clear and concise. Chose expedited shipping... Lighting Fast! UPS.
I'll never use BikeBandit again. Placed identical order with BB 12 days before Partzilla, still no info from them. Holding my parts in my hand now!
AAA+++
Ordered a rear tail fairing and a speedo. Tail fairing didn't take too long, but the speedo... I paid expedited for both. Speedo said ships in 3-6.7th or 8th day, I'm notified that the item is backordered and won't ship for another 2 months. I hope it comes earlier and they just under deliver to beat expectation. $520 in limbo. Ughh
Hi Timothy,
We understand your frustration and it always is upsetting to us to not be able to deliver on time. We are reliant on updates from the manufacturer and we will send you the latest information. If you have still not received your part by then please contact us at [email protected] with your order number and we will have a customer service representative be in touch with you.
Placed my order on the 13th delivery due on the 20th. Called them on the 26th and they said seems to be lost and we will look into it (Tracer). Called back on the 30th and they said they would reorder it and ship it. Called them back on the 8th and they said they were still looking for it.
Cancelled the order. Now I need to wait one week for a refund of something I never got..
Hi Kevin,
It's very frustrating to hear that your order got lost in transit. We hope you understand this is not the level of service we are used to providing our customers and that this is out of our hands. Please contact us at Loyalty@partzilla and one of your customer service representatives will be in contact with you.
The prices were on par with everyone else, but the site stated "fast shipping and processing". I waited about 4 days before asking if my items would be shipped out. They sent me a tracking number that looked to valid, but still had not received my items after 9 days. I sent in 3 more emails and no one has gotten back to me.
Hi Brett,
We are sorry that we haven't updated you with the status of your order. This is unacceptable and we promise to do better. Please contact us at [email protected] with your order number and order information and we will get back to you immediately with a status update.
As others stated since covid 19 partszilla can barely even function. I see so. E much lip service from csr on here but little action. So I'm leaving my review to warn you before you make the mistake others have.
The price might be better but the service isnt. I ordered 3 parts. One on back order. Now normally you would think the in stock parts would automatically ship out to ya know... take care of customers. Nope, had to call in to tell them how to do their job.
Next the parts in stock were marked as shipped but uos shows no status. So I wait on hd FOR AN HOUR to basically be told they have no idea and will "follow up".
You came blame covid all you want but rocky mountain has sent 3 orders in the time that you haven't sent one...
I dont think this company will be able to keep pace in today's competitive market. Spend the extra $$$ at revzilla, they actually care.
Hi Reece,
We are sorry to read your recent review. This is a difficult time for all online businesses and we are adhering to the COVID-19 working regulations so as to best protect our employees and our customers. We are doing the best we can to continue to ship parts out in a timely manner and we are sorry it has taken so long for your parts to ship.
We understand that customer service has been an issue and is critically important right now. We will do everything possible to provide you a more accurate update on your order. We are sending you a private message now so we can escalate this immediately.
Placed a small order on partzilla 2 weeks ago and have yet to receive anything. I understand companies need to obey covid guidelines but atleast warn your customers of the delay before they purchase your products. You have $140 of mine and now I have to spend another $140 at a company that's actually open and wait another week before I can get my bike running... which by the way is my only transportation. Thanks partzilla. Next time atleast buy me dinner before you f×ck me.
Hi Joshua,
We apologize for the delay. We have posted on our site that all orders are taking several days longer to process. As an avid biking enthusiast myself, I understand how frustrating it is to have to wait so long for your parts to arrive and I don't know what I would do without it.
We sent you a private message and we look forward to hearing back soon so we can get the latest update for you.
I'm confused as to how it takes 11 days for something to ship from Albany, GA to Summerville, SC. Then it goes to the post office and I wait 3 to 5 more days! I could have driven to get the part. I should have stayed with what I was familiar with and ordered from ebay or amazon. The big "fast shipping " on their page got my attention. Definitely a big crock of deception! Never again Partzilla
Hi Everette,
We are sorry for the delay. Amazon and eBay are also dealing with multiple week setbacks on all non-essential items. We hope to return to the shipping times our customers are used to very shortly.
They delivered ahead of schedule and a better price than most. Way better than my debacle with Bike Bandit.
Hi Stephen,
Thanks for the five-star review! We are sorry to hear that you didn't have a great experience with Bike Bandit but we are glad everything worked out with us. We look forward to your next order!
I ordered a part for my motorcycle was told it would ship on a specific date I even paid expedited shipping to get it within 1-3 days it is now almost 2 weeks later and I have recieved nothing I check the website it now says order is being processed for 3 days I call both customer service numbers and after their automated message I get hung up on there's no email address on the website which the automated message says to contact them by it is ridiculous that I paid 11 dollars more to expedite my shipping and still 2 weeks later have recieved nothing this will be the last time I ever order from this company
Hi Matthew,
We are sorry to hear about your recent experience with us. As you know, parts are taking longer to arrive from the manufacturer and are being delayed due to factors beyond our control. We are taking precautions to protect our employees' health and we are working with reduced staff and with 6 feet of physical separation. We sent you a direct message so we can look into the status of your order. We appreciate your patience and we are sure your parts will arrive shortly.
It took nearly a month to receive the part I needed get my bike back on the road. The riding season is mighty short in Minnesota. This lethargic service made the riding season even shorter.
Hi Joe,
We completely understand your frustration and we are sorry we couldn't get you your parts sooner. We are doing the best we can under challenging circumstances to protect the safety of our workers and manage customer orders as quickly as possible. We hope you make the most of the riding season and have a great time on your bike.
I orderd 6 bolts for my 06 honda shadow said parts are in stock everytime i try and check my shipping status it says preparing order. Orderd these parts on 05-09-20 said they would ship the 14th it is now the 23rd and still hasnt shipped at this rate i wont ever get these bolts called customer service and got the big speil about covid-19 and that my parts would be shipped in a couple more days getting tired of waiting...
Hi Zachary,
We understand how frustrating it is to wait so long for your parts. We sent you a direct message so we can look into the status of your order and we hope to hear back soon. Our team is doing everything they can to get you back on your Honda Shadow and to doing what you love.
I purchased a part for my Son's ATV 2 weeks ago and I've heard nothing from them. It was supposed to have shipped out 1 week ago but it didn't. No shipping confirmation email, no tracking number, and now reduced hours to call over the phone and an auto response email stating they will be taking up to 3-4 business days to respond to my email. Looks like our trip is screwed for the end of this month. I'll be sure to never purchase from Partzilla ever again. Thanks for ruining our trip!
Hi Rick,
We have been trying to reach out to you for the past few days and haven't received a response. We want to help get your trip back on track. We are sorry that everything is taking longer than expected. Due to COVID-19 work safety requirements, our team is required to maintain a minimum of six feet of physical distance and we are operating with less staff than normal. We know this doesn’t make it any easier to plan a vacation or restore your son’s ATV, but we are doing our very best under the circumstances.
We hope you will get back to us soon so we can look into the status of your order.
Placed order on 5/1, all parts showing in stock. Email said will ship on 5/7. No shipping info after that and it did not ship. Sent two emails with no reply. When you finally speak to someone on 5/12 its magically in the shipping process and will be shipped in a few days..
Hi Paul,
We apologize for the delay in shipping. We're sorry that your two emails to the customer service team went unanswered. I'm glad to hear your item was shipped today. I hope you and your family are safe and well.
For several years I have been buying spare parts for ATVs and motorcycles through this site, I can recommend it as a responsible seller, and most often they have lower prices than all others
Hi Kirill,
Thanks for leaving us a review. We're very lucky to have customers like you. We hope to do business with you again soon.
Cheaper prices, fast shipping, no BS. Just plain good service. Tried other places but none come vlse
Hi Marcio,
Thanks for the 5-star review. We are glad we can make it fast and affordable for you to get back to what you love!
I've ordered a good number of parts etc from Partzilla over the years. Customer service is Always Top Quality. I highly recommend Partzilla.com as your go to first choice parts provider!
Hi Daniel,
Thanks for leaving a review. We are proud to be your go-to parts provider and we appreciate the endorsement. We look forward to doing business with you again soon.
If you need OEM parts for your motorcycle, Partzilla.com has them. Need an aftermarket upgrade to your bike, partzilla.com has it too (most likely). Great price, great delivery times, and excellent customer service. You can't go wrong buying from them.
Hi James,
With that kind of a review, you could be our spokesperson. Thanks for your feedback, it means a lot to our team. We look forward to your next order.
I've always received the correct parts and have had no issues with quality. I've ordered mostly OEM Honda with a smattering of Yamaha and Polaris for spice and always get what I need. I have, however, experienced the IN-STOCK but not really IN-STOCK situation that others have commented on. Hasn't really caused any issues in my case but it would be nice if that part of the website could be more accurate. I always recommend Partzilla (especially for Honda) when asked so keep up the good work!
Hi Marcus,
We appreciate your feedback and completely understand your criticism. We are always working on being more transparent and clear with our customers. We are glad to be your go-to Honda dealer and we hope to do business with you again soon!
Paid for fast service (first order (11-*******) was a bit late. Made a second order (11-*******) ordered on Friday the third by their email was to be shipped Tuesday the 4th, did not. Called Wednesday the 5th no answer no call back. Called Friday the 7th and waited on hold for 3 hours 7 minutes only to be hung upon without acknowledgment.
Order #: 11-*******
Date Ordered: 05/02/2020
Payment Method: Other
Standard
Shipping To:
Order Details Ordered Ext. Price
1D7-8353E-00-00 CASE, METER UPPER (Yamaha) $221.82
Available Tuesday, May 05,2020
1 $221.82
Subtotal: $221.82
Shipping: $0.00
Tax: $19.69
Order Total: $241.51
Hi Richard,
We understand your frustration, and I want to apologize that your initial call went unanswered. A 3 hour hold time is not acceptable and we have seen significant improvement in hold times over the past several days as things start to stabilize. Orders are taking several more days to arrive due to COVID-19, so your patience is really appreciated. We contacted you via private message to share the latest shipping update.
Placed order on 4-27-2020, oil, filter, differential oil, o-ring and drain plug washer, last order update email on 4-29-2020. Still showing processing order. I paid for faster shipping and no clue when I will receive my order.
Hi Lindon,
We are sorry about the delay of your order. Due to coronavirus related difficulties our warehouse is running a few days behind on receiving parts. COVID-19 has affected every company differently. Even Amazon is shipping everything non-essential several days behind.
At this time all orders are shipping with a 3-4 day delay. That means in-stock parts that would normally ship same-day are shipping 3 or 4 business days later. This is due to required safety procedures, including mandatory reduction in staffing and more space between workers and stations.
We are glad we are able to continue to supply our loyal customers with the parts they need and frustrated we can't deliver them sooner. We are sorry for the delay, and we hope to be able to return to the pre-COVID-19 shipping structure shortly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We are glad you had a great experience with us and we look forward to your next order!