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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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I'm a non franchise dealer so I don't have access to OEM parts direct from the manufacture. We service all makes and models, I buy $20,000-$30,000 of parts from Partzilla a year. In all those orders I've had may be one shipping mistake and it was corrected quickly. If they don't have what I need in stock they get it quickly.
I'm a small business that provides a service to the local riding community. At some point in early 2018 you guys devcided to discontinue my commercial discount. Every penny counts but ya'll decided that you needed those pennies more than me. Western Hills Honda sells me Honda and Yamaha parts at 5% over cost. Once I find another supplier for Suzuki and Kawasaki parts at commercial prices I'll be gone. And the wine cards, please just stop. Max BMW sells me parts at commercial rates and they send me M&Ms. You asked.
Hello Scott,
Thank you for bringing this to our attention. We will look further into the issue regarding your commercial discount, and we will get back to you shortly.
Very happy with the service and fast shipping easy to deal with order all my parts from them will deal with them for all my parts in the future
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
Needed an OEM part for my Vulcan 1700. They had it in stock, and much better price than through a dealer. Great selection of OEM parts... quick shipping!
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
I am Still trying to figure out if this is a scam. I don't know if parts actually take a week to come off the shelf but when I call to get it figured out the number doesn't even work. Hopefully someone from partzilla reads this and can help. Or Hey, If its a scam just let me know so I can get my parts elsewhere.
Hi Patrick,
We assure you Partzilla is not a scam. This is the first time we have heard that any of our customers have had an issue regarding the phone number. To reach our customer support team you can use the following phone number: 877-473-4595. We hope everything works out.
I am an automotive technician I bought a radio from partzilla (450 dollars) for my Kawasaki Teryx so since I am certified in 12V electrical I installed it now after 1 day of install of a 3" waterproof radio it has moisture behind the screen I understand it happens even though I have not exposed it to any water so I called partzilla and they will not warranty it because I did not have it installed by a kawasaki dealer so now I have to drive 1 hour to a Kawasaki to see if they will warranty this has been the worst experience I have ever had with any online site and I order atleast 5 times a week if I could give negative stars I would and next time I will pay the extra money and order from a different site DO NOT ORDER FROM PARTZILLA!
Hello Lane,
I am sorry to hear your issue with the waterproof radio. Unfortunately, the manufacturer's warranty will only cover installations by an authorized Kawasaki dealer. I hope you will give us another opportunity to supply you with the best OEM parts and accessories.
We are very Happy with Partzilla service and prices. They have delivered everything in a timely manner and always ready to correct anything if something went wrong. We highly recommend Partzilla!
Hi Christine,
We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. We are glad to have customers like you. We hope you order from us again!
Partzilla's customer service is off the chain y'all~ Easy to order, easy to return! Great communication...
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
I needed some parts for our ATV and I came across of this part store. The gentleman who helped me was very knowledgeable, knew exactly what I need (even though I was able only to describe him the parts) and fast. An another company almost sold me a whole ATV. Shipment arrived in time, I would say earlier then I expected it and they were the parts that we wanted.
I would highly recommend them.
Hi Timea,
Thanks for leaving a review. We take great pride in our customer support team and we’re glad to see that you appreciate them as well. Partzilla's got your back for any parts you'll ever need.
I've ordered many types of parts over the last few years and have always had a great experience with customer service, delivery times and quality of the part I ordered. Prices are great too.
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
Great people to work with. Very responsive. On every occasion that I have ordered from them, they fill the orders correctly and quickly. When a part is no longer available, the notify you right away.
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
Ordered parts. Talked to customer service rep and got everything I needed. Both reps I talked to definitely knew what they talking about..
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We can’t for you to order from us again!
I have been with partzilla for over 2 years now and have been pleased with there service always nice to talk with people that care about there career and try to help with problems that occur Johnny Smith with Elk City Powersports
Hi Johnny,
We are glad to hear it, thanks for leaving a review. We look forward to seeing you order from us soon!
Several times I've ordered parts from these folks and it's never been an issue, if you have questions or concerns they are more than ready to answer them, and they normally have the best prices and there shipping is great!
Hello Carlos, We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Partszilla has always been easy to order from and shipping is always good. Never had any issues with them and order is always correct. They have a very high fill rate.
Hello Bill,
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Most of there OEM parts are instock and ship quickly. My only complaint is that sometimes a part says it's instock when it's not.
Hi Sean,
Thanks for leaving a review, we appreciate it. We hope you order from us again soon.
I have been ordering through partzilla for 5 years. I will continue making them the first stop for all my OEM ATV and SXS parts. Easy to navigate website, excellent customer service, and next day shipping options are just a few things I like about them!
This is one example, they helped me get all the plastics I needed for a Build. One year only Honda Eastern Blue, for a Rincon 680! Thanks Partzilla
Hi Jason,
We are so glad to hear that you are happy with your experience with Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
I have ordered hundreds of dollars in parts from partzilla. Their prices are usually the best. There are only a few other sites that are comparable I think the shipping times need to be worked on though. People want their parts QUICK! They dont want to wait a week or two when their toys are down. My last order took 5 days with expedited shipping. $10 for a few ounce envelope. Thats Georgia ( I assume thats where it came from) to NY which is not far. I could get parts from my dealer in 3 days. Sometimes, depending on what and how much you order its better to just get it locally. I usually order online if im getting more than a couple items. The expedited shipping is a joke as mentioned here. I know its only a couple dollars but its the principle. You can get stuff on ebay faster with 2- 3 day shipping. The parts showing as "in stock" when they are not has happened to me before. Its either in stock or its not. When I go on the website I want to know if it is physically in stock THERE and will be shipped as soon as I order. No ifs ands or buts. I dont care how many parts the company deals with. Thats what computers are for. Excuses are not acceptable. Also, The images of the part that use to show next to the part was a great addition to the web site. You dont see that often (if at all). They got rid of that. Why? It was very beneficial to have sometimes so you know exactly what the part looks like. I asked on their youtube channel and got a (deceiving?) response saying its in the works. The link is below. Im Chrisc. I think if they fix the 3 things I mentioned they would be untouchable. It would make me a customer for life instead of comparison shopping.
https://www.youtube.com/watch?v=ovCzYYLxVh0
Hi Chris,
We want to take this as an opportunity to explain how our shipping system works. We have sold over 3 million parts and we have one of the widest selections of OEM parts in the world, but of course, we do not have all 3 million parts in stock all the time. As a rule of thumb, for any OEM dealer, whenever a product says "IN STOCK" it means that we have the part ready to ship. When it says on a part "Ships in 1-2 Days" then that means that the part is on backorder and we are waiting for the manufacturer to deliver us the part. We hope this helps, we take our customer's feedback very seriously and we will see what we can do. We hope you give us another chance.
After 2 weeks of waiting for my parts to be shipped, PartZilla sends the email that I have to pay another 261 $ for shipment. I cancel the order then they fine me with 15% stocking fee. $#*! zilla :)
Good customer relations, answers all questions and handles all problems quickly. Easy website for oem parts but they need a interchange for aftermarket parts this would be a great help for there customers who use aftermarket parts
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Hi Pat,
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We look forward to seeing you order from us again and we are glad to have your back.