PartyCityReviews 260

We went to that store to do some shopping on Tuesday 12/28/21 around 04:35PM and while we were standing in the checkout line to pay/exchange the items we had, 3 police officers came and arrested my husband accusing him of stealing. We were in shock and asked what was going on and the manager stated that he saw him on camera stealing. We asked him how? Since we were still in the store standing in the checkout line with those items to pay/exchange those items. That's how we found out that that manager watched my husband on camera for few seconds, did not take the time to watch the entire video, did not ask his employee what him and my husband had discussed prior to my husband getting those items, he did not take the time to actually see if he will get out of the store without paying what he had, but that manager literally did a racial profiling on my husband, jumped to quick conclusion and called a police on a good citizen shopping in his store, standing at the check out line like every body will normally do to pay for things you got from the store. We are so traumatized from that experience. That manager did not even apologize after the cashier told him that he actually said it was ok for my husband to get the items he preferred and to bring them to him for the transaction. That manager threatened my husband by telling him that party city is a private business and that him the manager has the right to decide who can shop in his store and who can't. That manager was so rude and we are wondering how can somebody with that manner and personality can be a manager at a store like party city. I really hope he gets some diversity training, de-escalation training, critical thinking, I can only name few. I was there with him and I witnessed the whole drama unfold, it was very sad because we know that's how things happen and usually bad things. We really hope this helps every person of color shopping at that store.

I spent $60 on paper plates, paper cups, one plastic table cloth and a couple of balloons, and recieved ONE party favor. The party favor was listed under "Party Favors" "Squishables" and showed a description of 14 small stuffed animals. Apparently, they were priced $15 for just ONE party favor--as in the HIDDEN description listed one Squishable for $15 dollars. My shipment was supposed to arrive on a Thursday, they delayed shipping to the following Tuesday. My son's birthday was that Sunday. I had to hunt down my package from UPS (luckily they worked on this particular saturday) and I was able to get my overpriced party stuff for my sons Birthday. I could have purchased everything at the dollar store for far less! But was primarily ordering for the party favors. I added the rest of the crap just for convenience. Don't waste your time or money.

The North Pointe Parkway Party City store is THE BEST! They went above and beyond to assist me with my husband's balloons, even had an Uber deliver them to me with three separate drivers! I would use them again and again for any party supply need. Thanks again to a wonderful staff!

Please be aware of merchants such as this. Share this information! I made a purchase at Party City on October 31st. Read the return policy. It must be returned by October 24th to get your money back or you will receive a store credit. But they sold it to me on October 31st! If it is NOT seasonal you have 30 days to receive a full refund! I was forced to accept a store credit. Corporate backed it up!

I purchased a Halloween costume for my daughter only to receive it without the matching mask (which was supposed to be included). When I reached out about getting a replacement I was informed I would have to pay to have it shipped back to have a new one ordered (where I would have to pay shipping again). I would have to pay more in shipping than the entire price of the costume!

It is time to put this place out of business. My 5 year old son purchased a costume with his own money, which fell apart the first few minutes he wore it. When I called customer service to exchange it for him with a non defective one, I was told it was impossible. The person offered to give a 20 percent discount, however my son just wanted a costume he could wear, not a useless pile of fabric. Way to go party city, you burned a 5 year old. Do not buy from this store, let it die the death it deserves.

Very great store with lots of choices. 10/10 recommend this great store it will not let you down. #partycityforever.

It is impossible to edit a return once it has been submitted into the system. If you choose to ship it yourself as opposed to the $7.00 UPS option there is no going back. I chatted and called customer service - all said they were unable to cancel my return so that I could change my return option.
Make sure you are absolutely sure before submitting your return option.

They didn't ship a hellium machine I ordered 74 bucks total after taxes and shipping. Item never shipped no one told or emailed me I call them have to " open a claim" only to get. 49 dollar refund! I never received the item And it never shipped and yet PARTY CITY IS SAYING THEY " DONT REFUND CUSTOMERS FOR TAXES OR SHIPPING PAID" Illegal! I've never heard of such a thing in my life. No other company does this because it's common sense every penny paid should be refunded! Especially on an item never shipped! Awful company. Let's start a small claims on this company. Looking into one now

I give them 0 star putting me on hold for ages. But it won't let you. So I give them one star. I hope they have. 1 % of the review you can push. What kind of customer's service you giving. TERRIBLE!

I placed an order online that I needed for July 2 and apparently it was placed for July 5 which there was nowhere online to pick up date so I assumed it would be ready the next day. I called and they told me they won't be able to have it ready until Monday! There were no balloons or anything big a few little items and they can't take 10 mins to get it ready. The website says you won't be charged until the order is ready, wrong. They took the money right away and then when I ask them to cancel it the girl laughed and told me it will take 72 hours to go back into my account! WTF. Thank God there are other party stores because this experience was enough that I will not be going back. You guys ruined my little guys past day at daycare!

I ordered online May 8th and it's now June 25 th still haven't received my items. I've made two calls to party city and was told twice my items were sent back without reason of why. Second person did a reship out and promised me I would get it in three days, well it's the end of the week and still no items have arrived to me. And there's no tracking. Now I'm going to call again and demand a refund now. I don't even want it anymore and my event is July 3rd.

My 11 yr old daughter wanted to have a few balloons made up for "pops" ( her step-dads name, for Father's Day we celebrate his day earlier). We went online to see if could pre-order with our limited time we had. Unfortunately not. We called on Earlier this week, put on hold then hung up on. The store is like 30 min away and we where trying to save everyone time at this point. I looked online again to see if for day of I could get curbside, no. I called about 7:20pm they put me on hold so as I was driving there I stayed on hold. We ran in and the older lady at the register questioned someone if balloons r done, yes. So she mumbled we r fine blowing up balloons tonight. I said I was on hold for over 20 min, no where is there a sign saying they stop blowing up balloons 40 min before close time! My 11 year old bAlled her eyes out the entire 40 min ride home! Thank you for ruining our day! Never again!

PartyCity must buy the absolute cheapest balloons they can buy. This is the 3rd time I have purchased latex helium balloons that they have filled and they are on the ground in less than 4 hours. What a rip-off. I will NEVER go back to this company again. Thieves.

We purchased a pair of number balloons from Party City at Freemont Village Shopping Center, 2109 Hawkins Street, Port Coquitlam on April 22 at 6:50pm for $12.99 each but we saw at Superstore that they're selling them for only $6 each. We went back to Party City past 8pm to return the balloons but the store was already closed. I called Party City at 10am the following day and spoke to their Supervisor Danielle and she said that we cannot return the balloons. Needless to say that we are very disappointed with their store policy and how poorly Danielle treated us. Other than their products are overly priced, their cashier who sold us the balloons was snotty. She was even busy chit chatting with another cashier behind the counter while we wait for them to ring our purchase. I've searched Google and it seems that Party City is now owned and operated by Canadian Tire, no wonder they have poor customer service. I will never buy a single product from Party City ever again.