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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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It was easy to order and you already had a kit with the 2 items that were acceptable replacements for items on back order.
I have not used the products yet, however they all arrived quickly and as described.
Fast delivery, good service, I will buy from them again
Awesome service with calling PartsVu and having them quickly ship me the parts needed for my boat! Thank you!
Repeat customer for a reason. Great prices and very prompt service.
I had a great experience. The parts came in on time and there are no issues.
When I the ordered a product it didn't mention it was on the back order and we have to wait for a couple of months and also when we received the product it was looks like been repaired not brand-new waiting for a response from the company.
Easy and quick experience ordering. Good prices as well
Everything went perfectly. Great price and fast delivery.
Great name brand parts, reasonably priced and shipped quickly
Received all of my products in a couple days and everything was correct.
Would be nice if shipping for a single screw was closer to actual cost. Like $3.50 to $4.00 vs. $7.99.
This is the 2nd time that I have ordered from PartsVu. We had a little hick up on some of the parts, but they quickly corrected the issue. I am very satisfied.
All good, but I couldn't find the Yamaha 250sho propeller cotter pin that's listed in the manual #ZMU*******. Thank you
Some key items like fuel water separators and spark plugs not available so I had to get them off Amazon
Hello Paul,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for any inconvenience. While we do have several thousand items in our warehouse available and ready to ship today, we do have many items out of stock. I am sure you are aware, the country is facing a national supply chain crisis. The crisis is so severe that the President has stepped in. We have no control over items that are back-ordered, as that is a supply and demand issue. Unfortunately, our company is no exception to the overall supply chain issues. If at any time you place an order and an item is on backorder, we will notify you as soon as possible. At that point, you can cancel the order with no restocking fee, or you can choose to keep your order open and wait for the item to arrive to our warehouse. Some dates do get pushed back by the manufacturer, and if this happens we notify you of the change of dates. If you have questions about availability or an item's backorder date please give us a call at 888-625-5460. Thank you again for your review.
Thank you and Happy Boating
Answered my emails promptly and courteously. Helped with I'd parts
Good prices, I just wish i could click on the part on the diagram and open the part in another window to add to cart
The gentleman that took care of me on the phone was very patient and took a lot of time to get me the proper product. Other than a long wait on the phone to get to him I would be happy to use your company again.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mikhail,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for the inconvenience however we do not have a stock status for items on our website as inventory between us and our vendors is currently off. In every confirmation email it states that should your item be back-ordered we will email you as soon as possible. The reason for the email is to advise the customer of the expected availability date and to give them the option to cancel should they not want to wait. You placed your order late and the following morning we sent the email advising you that your item was on backorder, and included the date. The part was specially ordered from Yamaha, and according to your pictures arrived defective. We do sincerely apologize for that inconvenience. We do not sell items rebuilt or refurbished. I see an agent offered to reorder the part, but it is still on backorder. You have been sent a prepaid return label in order to get that back for a full refund. We do sincerely apologize for the inconvenience and frustration this has caused. It is a rare thing for an item to arrive defective from Yamaha. Should you have questions or concerns please call us at 888-625-5460.
Thank you again,
Jessica