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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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I have not received my 2 sets of cables and have not been kept up to date to when I can expect to receive them.
Everything was fine, and the price was the lowest I could find on the Internet.
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Fast shipping, saved a bunch of money compared to the local marina.
Doesn't fit. Why are you selling a product from Yamaha that you know is defective?
Oil change kit was awesome didn't have to search for individual parts
Ordered oil and filters 3/6/22 it showed in stock still waiting. This isn't the first time this has happened.
Hello David,
Thank you for your review and for your purchase. I am showing that there is a problem with your address. Our warehouse has made several call attempts with no response. If you would like this order reshipped please call us at 888-625-5460. If you prefer a refund we understand. We look forward to your response.
Kind regards,
Jessica
Everything was good will use again. Products were what I needed at a fair price
AAA
Thanks guys!
No problems from ordering to shipping
Had what I needed and great price. Have always received order quickly.
Part photo's are handy to have instead of logo's, add more photo's of the parts please
Great website. Easy to find what I'm looking for. Shipping was incredibly fast. Communication was great. I'm glad I found them. I've already referred them to some of my friends. Great company!
Quick and easy to find needed parts through their website.
Super fast shipping, cheapest price. Really happy, will definitely do business again!
These spark plugs for the common Yamaha F25 were inexplicably unavailable in the parts stores and service shops here north of Tampa. PartsVu was cheap and fast.
Good price and quick shipping, products were as described.
This order was great no problems liked for my boat. Second order not Pleasant experience at all. Wrong order came a week late re. Order by time I got it 3 weeks later was a car order
Hello Andres,
Thank you for your order and for your review. Your feedback is important to us. I am sorry to hear you had a bad experience with us. Would you mind giving me that order number so I can look into it and we can rectify the issue? The order number given in this review has no issues. The order was placed after hours on a Monday, shipped Tuesday, and arrived to you that Friday. I have tried to find your second order using the address and email and have not found anything or any other order with us. I would appreciate the chance to rectify this issue. If you could, please reach out to me at [email protected]. I look forward to your response.
Kind regards,
Jessica
Have what i need in stock, the best prices, and fast shipping.
Fast with reply for requested parts. Thanks Kevin Canada
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donald,
Thank you for your purchase and for your review. I do apologize for any inconvenience. We would never sell something that we intentionally know to be ill or defective. This particular cover is for all Yamaha F150A models (2012 to 2014) outboards and is constructed of durable SurLast solution-dyed polyester fabric. Does your model fit that range? Any model outside of this range is not going to fit as specifically specified on our website. If you are unsure you can email me your serial number and I can look into why this cover is not fitting your motor. Please email me your serial number at [email protected]. I would be happy to be of any assistance.
Kind regards,
Jessica