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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Everything was shipped quickly and arrived without an issue. I installed all the parts and just waiting for decent weather to fire her up but everything seems great so far
Very easy to order. Love the fact that they have a 20 hr kit.
However, 4 days to get pkg from south FL to Jacksonville, FL...ridiculous. And I wasn't very happy that it kept me off the water for the weekend bc it wasn't delivered until Monday, almost week after being ordered.
So far so good, fast delivery but I have not installed filters yet.
Quick has Parts in stock what else could you ask for?
Order is exactly as advertised and was shipped promptly. Will order again and would recommend to my friends
Product was received on time and not damaged during shipment
Nice service :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :) :)
Perfect great experience always great customer service and availability
First time purchase and will do it again. Thank you. Gary
Excellent so far. First time order. All parts are genuine Yamaha. Outstanding!
The order came on time, part was a perfect fit, old boat parts are hard to find
Good experience, came relatively fast, packaged fine, it's a gas cap.
Very Easy to shop and the order comes in just 2-3 days.
This was my First order, so far so good, I'm just waiting for the results.
Super simple and easy. Wish I could opt out of some of the items in the kit though like the spark plugs. It will have be buying individually online at the cheapest price next time
Everything was easy to find and check out was quick and easy.
Its been a great experience, they have everything I need
They shipped the wrong product on first order but great customer service got everything worked out and got the correct stuff sent.
Parts are easy to find. Descriptions make ordering parts uncomplicated.
The site doesn't let you know they don't have your parts in stock until after you buy them. It took a couple weeks to get my parts shipped. I understand the supply chain issues these days and that's fine. However, once they received my parts it still took a couple calls to get them to actually ship them. This is the third time I've used this site for annual maintenance items for my boat - not sure there will be a fourth.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
Thank you for your purchase and for your review. Your feedback is very important to us. I sincerely apologize for any inconvenience and for the delay. Upon placing the order I do see that you were emailed advising that the order would take 5-7 business days. Unfortunately, it did ship on the 7th day rather than the 5th. The items purchased did come from 3 separate locations. While we always aim for the fastest packing times we do run into items that take longer to arrive. We understand your frustration. I again apologize for the inconvenience as that is not our intention. If you have any questions or concerns please call us at 888-625-5460 or email us at [email protected].
Thank you again for your review. Your feedback helps us help customers like you.
Kindest regards,
Jessica