PartsGeekReviews 1,330

I purchased 2 Strut Assembly's paid for Express shipping and they sent the wrong parts. 18 Hours later they required me to provide a picture of the wrong part as proof which was sent. Still haven't heard back. I called customer service 2 times and after being on hold for around minutes each time they hung up on me. Are they doing this on purpose? Shipping wrong parts I'm sure happens but getting it resolved with these guy's is impossible. Customer Service is frustratingly poor.

I purchased a part for my audi which is a daily driver and used to get back and forth from work. Everything with this company is wait 24-48 hrs for a response, time waster, and after waiting the order was lost. It took a week to locate it. The part was defective, each time I attempted to contact the company I got a generated response that the support staff would be contacted. Two weeks later after providing a phone number to contact me directly I am still waiting for the return instructions. I attempted to contact them to let them know I want to exchange the part and the response Hello we do not offer exchanges or replacements, if a part is faulty please ship the part back for a refund and reorder a new unit. To have help reordering please contact a sales agent at *******352 9am-6pm EST Monday-Friday.

Sincerely,
Returns Department

AND STILL NO RETURN INSTRUCTIONS
Don't bother to call either its useless NO STARS IF I COULD

I was sent the wrong part for my BMW and when it was proven that the part was not to spec and would not fit my car they told me I would get a call tag.

When I called back a week later they said the guy that told me he was sending out the call tag does not work there any more than I needed to send pictures of the part and I showed why the part was wrong they said yes we know it was their fault and would send me an email with the call tag on the part.

It is now 45 days into this mess and they still have not sent the call tag or responded to an email sent on the matter.

Still waiting for that email or call tag that was promised on 4 different phone calls that seem to have new employees answering the phone every time.

Since then I have filed a complaint with the BBB in the state they are doing business with. www.partsgeek.com dragged the return out long enough that I could not do a chargeback on my card.

Reason of review: Not as described.

Monetary Loss: $65.

Preferred solution: Full refund.

I didn't like the Whole thing. I would not suggest this website to my worst enemy.

Ordered a fuel pump for my Nissan 350Z. The fuel pump arrived in about 1 week, not too bad. However when I opened the undamaged box (can't blame the carrier) I found the fuel level unit was broken off the fuel pump assembly. I contacted them only to be given a return authorization number. I had to pay almost $20.00 to send their broken part back for a refund. I submitted a review of the fuel pump but since it was not favorable (I did not use any bad language) they did not post it on their site.

I found parts cheaper and with free shipping on Ebay within ten minutes of ordering. Since there is no online option to cancel orders, I called as soon as business hour began (9:30am) to cancel order. Customer service was unwilling to offer any discount on shipping and could not cancel order and I would have to return parts for a refund minus shipping charges, which I will be doing. I will never use partsgeek again and would pay more before using partsgeek again.

Will never buy from this company again. Ordered a part and fedex shipping shows it bouncing all over the country for over a week no where near where I live (I know these things happen and is NOT the fault of Parts Geek.) However when I call customer service to try to get more answers, I am told by a very rude man "It is not their problem", and before I can say anything else - he hangs up! Bad customer service, and I will be posting my experience on other review sites as well.

I ordered 8 parts from Partsgeek. It was a $280. Order. Half of the parts were incorrect for my SUV. Not even close. So I got an RMA and shipped the four wrong parts back to them and paid for the shipping out of my own pocket of course. I got credit for 2 of the parts sent back but not the other 2. So don't get sucked in by what seems to be low pricing. You will spend/lose more money, more time, more frustration trying deal with these people. Never again.

Called and asked them to make a small change to my order minutes after placing it online. Waited 20 minutes for someone to pick up the phone then the extremely rude young man I talked to refused to make the change and said I was s. O. l. And I'd have to pay to have items returned after they are shipped. It's easy to assume that the Partsgeek warehouse is mismanaged and there needs to be a drastic change in their hiring process and training procedures.

After entering in all the specs for my vehicle I purchased a part that said was compatible. Upon trying to install the part on my vehicle I found that they shipped me a part from a completely different model. I tried to contact PartsGeek to return the item and they said they would neither pay to get it shipped back or refund the shipping amount for the incorrect part they shipped me.
I had to pay $12.95 to get it shipped to me and now they want me to pay another $25+ to ship the incorrect part back to them. Completely ridiculous. I could not be more dissatisfied with how PartsGeek is handling this. Customer service is unwilling to do anything to try to rectify their mistakes which is the reason for this review.
Will never give PartsGeek my business after this incident.

Purchased a cooling fan for a 1985 Pontiac Fiero. They sent a defective (unbalanced) fan. We could not figure why there was a vibration after putting in the new fan motor and fan. Motor was removed and checked to be perfect. We reinstalled motor and fan and still have vibration. We checked all mounting points and any interferences, all good. Finally, bought another fan from GM Parts Direct, it works great. Tried to return defective fan and Parts Geek said it was after 30 days. Sad, con men like these get away with shafting customers. Don't buy from Parts Geek, you will be sorry. There are many others to buy from that are better and offer better service.

Ordered a fan assembly for a 2015 Nissan pathfinder on 10-22-17. When the part arrived it was a condenser for an F-series pickup. After repeated phone calls (around 5), and waiting on hold, I was finally granted a return authorization. I immediately shipped the part back to them UPS and the received it on 11-16-17. Here we are 2 months later and several phone calls and I still have not received a refund. They keep giving me the run around that their "warehouse" has not authorized the refund yet even though it violates their 7-10 day refund policy. I suppose if you order a part and it arrives correctly, your experience would be a good one, however if there are any problems you are not going to get anywhere with their customer service. I guess I'll have to dispute the charges with my credit card company.

I ordered a wiper motor for a '78 Dodge van. When it arrived it didn't work. When I contacted them I was told they do not offer exchanges. I needed to return the part and re-order another. Then I found out that I had to pay return shipping, which is nearly the cost of the part. I had ordered another motor: when it arrived, it didn't work either. I will not be dealing with them again. This cost me money I cannot well afford, and wasted so much time.

First of all, im a broke 23yr old female who ordered from this website due to "discounts".
I ordered an alternator for my car, they sent the correct part, but DEFECTIVE! A small piece kept the alternator from fitting into the car. EVEN THOUGH IT WAS DEFECTIVE, I HAD TO PAY $46.20 TO RETURN THIS 15LB ITEM! THE PART ITS SELF COST $46.58. ARE YOU FREAKING KIDDING ME!? THE OOOONLY THING I GOT BACK FROM THEM WAS THE CORE CHARGE IN THE END.

When I tried to contact customer service about this, I was ignored, or they said they would get back with me and they never did. And in the end they still denied refunding me this shipping cost. I was basically robbed of $46.20 and they got their damn part back. I'm debating writing a report to the BBB. Because this is NOT good business!

IF YOU NEED TO RETURN AN ITEM TO THEM, JUST TAPE UP THE F***ING BOX AND WRITE RETURN TO SENDER. I wish I had known and done that beforehand. I'm LIVID.

I ordered a part and was sent an email saying as a first time Buyer that it was on hold since I was getting the part sent to another address that differed from my Credit card. I was told to add an alternate address to my credit card which I did and was told the order was processed. The company did IMMEDIATELY charge my credit card. The part was ordered and 13 days later i had not received it nor received a tracking order. The only way to reach them is through email. I finally get a call saying that they want a photo of my driver's licence. 13 DAYS LATER! What a waste of time. The car part which I needed was not sent, nor did they bother to contact me until I contacted them but they had no problem charging my credit card. I'd never use their services again.

WAITING FOR ONE PART 6 DAYS SO FAR... PART IS COMING FROM NEW JERSEY, IM IN NEW YORK... 30 MINUTES AWAY I COULD HAVE WALKED THERE 3 TIMES OVER I WAS BETTER OFF SPENDING $20 MORE AND GONE TO AUTO-ZONE