PartsGeekReviews 1,330

I was assured a full refund for my part and shipping I have photo copies of the text conversation with customer service. I went ahead and sent the part back based on their promise I have a full refund. When they received the part they applied only a partial refund and did not respond to the full amount as promised. When I contacted customer service again by text they told me I had been misinformed by the agent and there was nothing they could do about it so I ended up paying twice for shipping it only getting a small amount of a refund for the part alone. I do not recommend anyone use Parts Geek if they are worried that their part will not be needed or will be incorrect their customer service lies and and their company takes advantage of their customers I am reporting them to the Better Business Bureau.

I purchased a water pump parts kit from parts Greek geek for my 2008 Honda Odyssey. I took the parts to my local mechanic and as you was trying to install them he he noticed none of them would fit. They are no threads in the shoulders of the water pump housing and all of the bearings were incorrect I had to pay to have these things shipped back. If I could give it less than one as a rating I would. I would recommend not using PartsGeek for any part that you really need to have work.

I am dissapointed and dissatisfied with my experience on this site. I have ordered twice in a row with both purchases being wrong, yet I am blamed for ordering. I understand vehicle specific parts. Just please use another site.

Send me wrong parts... my car was broken and I ordered parts and I didn't work all week and finally come parts but parts was wrong...

Partsgeek is completely unprofessional for returns. You must cover return shipping even if they were in the wrong and if you lose your tracking number they will not authorize the refund. They claim they cannot track it in their own warehouses. Absolutely unprofessional

For starters they are way more expensive than say Rock Auto. I noticed immediately and tried to cancel my order with Parts Geek and they legit DO NOT OFFER order cancelation. So my overpriced parts came and one of my quick strut boxes were in bad shape. I opened the box and it was a used part. 25 minutes in online chat with a Rep only to be told I would get an email with instructions on how to return my part. Now Parts Geek wont release the item as received so I cant even file for an RMA because they say it hasnt even been delivered. After 25 in chat uploading pics I recieved an email asking me to describe the problem and to send pics. The email server they use wouldnt allow a pic upload says file too large. Their free shipping on orders above 300.00 is a complete scam. You will have to register with a third party then get an email with a link that provides you with a download Rebate form. Then they claim you get 15.00 cash back and when you read thru you are unknowingly signing up for a subscription servivce. BAD ALL THE WAY AROUND AVOID AT ALL COSTTS

Ordered brake kit - pads and rotors for my 12 year old truck. Rear rotors and all pads correct. Front rotors for wrong vehicle. Had to purchase locally for safety and inspection. The CS rep wanted me to return everything. After 4 days of back and forth emails got an RMA but they wanted pads and rotors. 2 more days they finally relented and got new RMA for just the rotors. Had to pay for shipping return even though it was their error. I need more parts for upkeep but won't be buying from PartsGeek. Too expensive.

I went here before buying from parts geek and wasn't super excited about buying from them but the part I wanted was only $20 whereas on other sites it was $80 or higher. Everything went along just fine. I got the part I needed and it fit perfectly. I don't know anything about the return process however and that's where I saw the problems for others.

I can't even begin to tell you the whoops these people send you through when THEY SCREW UP! 14 DAYS!
I ORDERED AN A/C KIT FROM PARTS GEEK.
A simple 7 piece a/c kit. Everything came except an expansion valve and the condenser.
The first hoop. Once you get someone on the phone they just ask the problem and then tell you to WAIT 24 TO 48 HOURS, GET THIS, FOR TEXT INSTRUCTIONS ON WHAT TO DO.
A HOST OF STUFF.
ANYHOW WE GOT THE CONDENSER AND THE EXPANSION VALVE A COUPLE DAYS LATER. THE ORIGINAL SHIPMENT TOOK 7 DAYS NOT 1-3 DAYS.
SO I START THE JOB AND FOUND A BAD SUCTION LINE.
ORDERED IT THROUGH THEM.
IT CAME, 7 MORE DAYS LATER OK THAT'S 14 DAYS, AND THE PART WAS MANGLED IN THE BOX.
WHEN IT WAS SHIPPED THEY THREW THE LINES IN A BOX WITH SOME BUBBLE WRAP.
NOT ONE PIECE OF CARDBOARD ON EITHER SIDE OF THOSE LINES, NOTHING.
SOOOO HERE I GO AGAIN, 24 TO 48 HOURS FOR INSTRUCTIONS ON WHAT TO DO.
OBVIOUSLY THEY DON'T LIKE TALKING TO PEOPLE OR TAKING CARE OF THEIR CUSTOMERS.
I SUGGESTED THEY PUT ME A NEW LINE IN THE MAIL PRONTO, COZ THIS LADY FURIOUS!
I WILL NEVER EVER RECOMMEND OR PURCHASE FROM PARTS GEEK EVER AGAIN.
I GOT TO PACK THIS PART UP, TAKE PICS, GET SHIPPING LABEL AND TAKE IT TO A SHIPPER, THAT NOT ALL, THEY SAYNG IT GOING TO TAKE UP TO 14 DAYS the get my credit if they give it to me.
I'm going with UAC through rock this time.
I've never gone through so much crap to do business with someone. Honestly I don't think I'll get my money back. They sent me a damaged part but in their instructions they say it must be returned in sellable condition. REALLY? The line on top is the old line and the one on the bottom the one they sent me. Look at the packaging. They actually want ME TO DO A BETTER JOB PACKING THIS UP THAN THEY DID! THEY'LL GET IT JUST LIKE THEY SENT IT TO ME. I'LL LET YOU KNOW IF THEY RETURN MY MONEY.

I ordered a catalyst converter with exhaust manifold for $698 a month ago the Calais converter has cracked and I had to have someone to put it on now they say I have to have somebody to take it off and then use my money to send it back to them and wait on a refund in the meantime I'm not going to have transportation after putting $700 towards a catalyst converter that is defective everyone that I talk to sings very rude order#18-*******

Absolutely do not buy from these people. If your here, you see the reviews. Will not work with you to fix any issue at all. Avoid avoid avoid...

I'm going to save you all the crybaby blah blah blah and get straight to the point, Parts Geek LLC is owned and operated bye jon Sinclair... this guy is a greedy piece of s*h*i*t that will f*u*c*k you out of your money any way possible and that includes his own employees a bunch of minimum wage making morons. If you buy parts from this guy you deserve what you get F*u*c*k You Jon Sinclair! You are a b*i*t*c*h and I will say it to your face!

Parts were not even worth putting on my vehicle they were beat up didn't even give me all the parts that I had paid for I want you to take your time to repack and send it back to them and wait when it already takes longer than they tell you to get your parts to begin with this is a terrible company to deal with be warned by your parts from any other online company terrible experience

I purchased front and rear rotors for my Infiniti FX45 and couldn't install them right away until a month and a week later. Unfortunately, I realized Partsgeek sent me the rotors. I spoke to their representative and he told me I could not return due to their 30 day return policy. I told him that this isn't my error but their own and he had admitted that they have sent the wrong rotors to me. And what is absurd about this if I could return these rotors, I would still be responsible paying the shipping which shipping from California is very expensive. This not good business. I should have gone to 1Aauto.com.

Ordered parts for a customer and paid for fast shipping. On of the parts was a seal that goes with the other parts. Customer service cared, but when they escalated me to a manager he didn't care a bit. Customer had to rent a car for another week while I ordered somewhere else. I can't trust ordering from parts geek. They seem to just be a broker for other parts houses and have no responsibility for what is shipped. Spare yourself the hardship and order somewhere else.

They just grab your money, i placed an order, and tried to cancel 10 minutes after, when i realized i ordered the wrong part, they refuse to cancel the order, even that i placed the right parts order with them again, their customer service is a joke, they just grab your money and let you hanging there, now they going to send me a part a don't have use for and keep my money, I WILL NEVER deal with them again.
They don't even shipped the part but refused to cancel the order.

I ordered a transmission filter from PartsGeek for my 2015 Lexus RX350, and I received an used filled of oil filter and also gasket missed. Can't be more disappointed.

I bought 2 headlights for a 2004 Toyota Tundra. They say it fits. It doesn't! When I returned it they claimed it was used, damaged beyond resale and they refused to refund my purchase and they did not return the "damaged" goods as I requested. So they kept payment and merchandise. I tried to install one; when it didn't fit I repackaged both, in the original boxes, and returned. This they claimed was irreparably damaged. I'll never use them again.