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PartSelectReviews 2,146

3.2

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PartSelect Reviews Summary

PartSelect has a rating of 3.2 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
408
value
493
shipping
502
returns
117
quality
468
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Nevada
1 review
0 helpful votes
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Great compsny
October 3, 2019

Ordered from another company waited 5 weeks and never got the parts. Ordered from parts select and was up and work in 7 days. I know now where to go for parts.

Date of experience: October 2, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Joseph, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

California
1 review
0 helpful votes
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Prefect fit
October 2, 2019

The ice maker part was easily identifiable on the website. It was easy to install and works well. It's nice to have ice being dispensed again.

Date of experience: October 1, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Houston, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

California
1 review
0 helpful votes
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The part came super fast, which was nice, but I couldn't help but feel like it was incredibly overpriced. At $40, this handle is nearly half the price of a whole new door. I can't fathom why a simple plastic handle would cost so much, but being in need of just a handle, it is what it is.

Date of experience: October 1, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Brooke, Thank you for your review. We appreciate your feedback. We apologize that our prices are not as low as you expected. We base our prices on what we are charged by the manufacturer for the parts and we only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our prices as low as possible, but do also have to keep them at a level to help cover our costs. We hope this helps to explain the reasoning behind the prices!

Georgia
1 review
0 helpful votes
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My washing machine broke down, one phone call to Parts Select told me the parts I needed to buy. They arrived quickly, the instruction videos helped my husband install the parts properly and my 18 year old machine is working great again! (It did help that he is a handy guy.) Excellent service. Thank you, we saved a lot of money.

Date of experience: October 1, 2019
Illinois
1 review
0 helpful votes
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The dishwasher rack changeable part was partly broken. It did help seeing that part of it was still in tact so we could know how to fix the other part.

Date of experience: September 28, 2019
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! We're glad to hear we could help you with obtaining the part and appreciate your taking the time to leave us feedback.

Mississippi
2 reviews
0 helpful votes
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Great Service
September 30, 2019

Great service Prompt delivery, No problems, would highly recommend this company. To anyone

Richard Locke

Date of experience: September 28, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Richard, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Florida
1 review
0 helpful votes
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Great company and great customer service. Love the website. And the ease of finding needed parts. Have ordered from them several times. Search with equipment model number and diagram comes up on with parts list.

Date of experience: September 26, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Richard, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Nebraska
2 reviews
0 helpful votes
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Replacement Ice Maker
September 26, 2019

I wondered why the price was so high, but after I got the replacement part, I found out why. It was the entire ice maker kit with all the accessories. What I thought I had ordered was just the ice maker. PartSelect always has good parts though. I have used them before. Just a little misunderstanding on what I was ordering this time. Wasn't very well defined in the product description, but the price should have alerted me. Mia culpa.

Date of experience: September 24, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Ronald, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

Texas
2 reviews
0 helpful votes
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Great Customer Service
September 24, 2019

I am more comfortable speaking with a customer service representative instead of sourcing a correct part from a diagram. I tried the latter and wound up with a part for the refrigerator door vs the freezer door. With a phone call this situation was quickly remedied and the correct new part is now installed.

Date of experience: September 23, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Paul, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Pennsylvania
1 review
0 helpful votes
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I have never fixed an appliance before. However, I looked up the make and model of the refrigerator we have and saw from comments that there were others that had the same problem. The part I needed was obvious from the description and there was a YouTube video right there to look at that made it easy. The part arrived quickly and was from the actual manufacturer. I could not believe it was this easy. Saved us from buying a new fridge and the part was only $31.

Date of experience: September 23, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Lisa, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Wisconsin
1 review
0 helpful votes
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It was easy and inexpensive
September 22, 2019

I have used this service to repair my dryer. This time my freezer shelf brackets broke on my door the parts were easy to replace and a lot cheaper than hiring someone.

Date of experience: September 21, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Bob, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Pennsylvania
1 review
0 helpful votes
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Easy to find what I needed
September 21, 2019

This website was easy to shop and find what I needed. The replacement part fit perfectly in my fridge.

Date of experience: September 20, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Lorraine, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Washington
1 review
0 helpful votes
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Terrible customer service
September 20, 2019

Be aware... They sent me a broken part and before sending me a return label made me pay for it again but to make matter worse... They sent me the next part missing pieces and when I ask that they send the missing pieces, they told me that they needed to charge me for the entire part again, return the part I received and wait for the hopefully correct and undamaged part for another week.

The absolute worst

Date of experience: September 20, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Gene, Thank you for your review. We are sorry to hear about your experience with us and have sent you a private message.

Virginia
1 review
0 helpful votes
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Great customer service
September 19, 2019

Every step with your company was great. The phone representative was friendly and helpful. The part was exactly right and arrived very fast. Great experience overall.

Date of experience: September 18, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Kelly, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

New York
1 review
0 helpful votes
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Great Site
September 19, 2019

I had to replace a dryer latch & PartSelect had a very streamlined process in place to find the part I needed, confirm it was correct, and order it. The part arrived early and was easy to install. Would order from them again.

Date of experience: September 18, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Sean, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.

Washington
1 review
0 helpful votes
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This is the second time I've ordered a replacement part and ice machine cleaner. If they hadn't been good the first time, I wouldn't have gone back!
Shelley M.
Eugene, OR

Date of experience: September 18, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Shelley, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Louisiana
1 review
0 helpful votes
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Part available and shipped quick! Also a diagram that helped with the installation of the part.
Will be using them in the future.

Date of experience: September 14, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Rip, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Colorado
1 review
0 helpful votes
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So easy
September 16, 2019

Found the part I needed and installed myself. The center drawer slide part was missing on my fridge. Found it online and installed myself. Found instructions and a video on the website. Only took a few minutes. I have never repaired the fridge before. Nice to find parts for these older refrigerators. Anne S.

Date of experience: September 14, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Anne, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.

Ohio
1 review
0 helpful votes
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All shelevs are not equal
September 16, 2019

I had bought the wrong shelf so I had to call customer service who helped me out with no problem! I returned the one I bought and the new one arrived in short order and worked like a charm!

Date of experience: September 14, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello William, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Kentucky
1 review
0 helpful votes
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Found what i needed
September 16, 2019

Found EXACTLY what I needed even after the manufacturer said i had to direct to them. At a much lesser price

Date of experience: September 14, 2019
PartSelect H. — PartSelect Rep
over a year old

Hello Cyndy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada