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PartSelect has a rating of 3.2 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.
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Ordered from another company waited 5 weeks and never got the parts. Ordered from parts select and was up and work in 7 days. I know now where to go for parts.
The ice maker part was easily identifiable on the website. It was easy to install and works well. It's nice to have ice being dispensed again.
Hello Houston, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The part came super fast, which was nice, but I couldn't help but feel like it was incredibly overpriced. At $40, this handle is nearly half the price of a whole new door. I can't fathom why a simple plastic handle would cost so much, but being in need of just a handle, it is what it is.
Hello Brooke, Thank you for your review. We appreciate your feedback. We apologize that our prices are not as low as you expected. We base our prices on what we are charged by the manufacturer for the parts and we only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our prices as low as possible, but do also have to keep them at a level to help cover our costs. We hope this helps to explain the reasoning behind the prices!
My washing machine broke down, one phone call to Parts Select told me the parts I needed to buy. They arrived quickly, the instruction videos helped my husband install the parts properly and my 18 year old machine is working great again! (It did help that he is a handy guy.) Excellent service. Thank you, we saved a lot of money.
The dishwasher rack changeable part was partly broken. It did help seeing that part of it was still in tact so we could know how to fix the other part.
Thank you for your review! We're glad to hear we could help you with obtaining the part and appreciate your taking the time to leave us feedback.
Great service Prompt delivery, No problems, would highly recommend this company. To anyone
Richard Locke
Hello Richard, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Great company and great customer service. Love the website. And the ease of finding needed parts. Have ordered from them several times. Search with equipment model number and diagram comes up on with parts list.
Hello Richard, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I wondered why the price was so high, but after I got the replacement part, I found out why. It was the entire ice maker kit with all the accessories. What I thought I had ordered was just the ice maker. PartSelect always has good parts though. I have used them before. Just a little misunderstanding on what I was ordering this time. Wasn't very well defined in the product description, but the price should have alerted me. Mia culpa.
Hello Ronald, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
I am more comfortable speaking with a customer service representative instead of sourcing a correct part from a diagram. I tried the latter and wound up with a part for the refrigerator door vs the freezer door. With a phone call this situation was quickly remedied and the correct new part is now installed.
Hello Paul, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I have never fixed an appliance before. However, I looked up the make and model of the refrigerator we have and saw from comments that there were others that had the same problem. The part I needed was obvious from the description and there was a YouTube video right there to look at that made it easy. The part arrived quickly and was from the actual manufacturer. I could not believe it was this easy. Saved us from buying a new fridge and the part was only $31.
Hello Lisa, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I have used this service to repair my dryer. This time my freezer shelf brackets broke on my door the parts were easy to replace and a lot cheaper than hiring someone.
Hello Bob, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
This website was easy to shop and find what I needed. The replacement part fit perfectly in my fridge.
Hello Lorraine, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Be aware... They sent me a broken part and before sending me a return label made me pay for it again but to make matter worse... They sent me the next part missing pieces and when I ask that they send the missing pieces, they told me that they needed to charge me for the entire part again, return the part I received and wait for the hopefully correct and undamaged part for another week.
The absolute worst
Hello Gene, Thank you for your review. We are sorry to hear about your experience with us and have sent you a private message.
Every step with your company was great. The phone representative was friendly and helpful. The part was exactly right and arrived very fast. Great experience overall.
Hello Kelly, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I had to replace a dryer latch & PartSelect had a very streamlined process in place to find the part I needed, confirm it was correct, and order it. The part arrived early and was easy to install. Would order from them again.
Hello Sean, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.
This is the second time I've ordered a replacement part and ice machine cleaner. If they hadn't been good the first time, I wouldn't have gone back!
Shelley M.
Eugene, OR
Hello Shelley, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Part available and shipped quick! Also a diagram that helped with the installation of the part.
Will be using them in the future.
Hello Rip, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Found the part I needed and installed myself. The center drawer slide part was missing on my fridge. Found it online and installed myself. Found instructions and a video on the website. Only took a few minutes. I have never repaired the fridge before. Nice to find parts for these older refrigerators. Anne S.
Hello Anne, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.
I had bought the wrong shelf so I had to call customer service who helped me out with no problem! I returned the one I bought and the new one arrived in short order and worked like a charm!
Hello William, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Found EXACTLY what I needed even after the manufacturer said i had to direct to them. At a much lesser price
Hello Cyndy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Answer: Completely legit. My order was exactly what I needed and they arrived a day before I expected.
Answer: I called to place my order and they answered within a couple minutes. I called to let them know how pleased I was with my order when it arrived today and again they answered within a couple minutes.
Answer: Hello Shoyab, Thank you for your inquiry. How can we help you with your repair?
Answer: Hello Hassan, Thank you for contacting us. Based on your model number and our symptom list, the defrost thermostat is the most likely cause. You can test the part with a multi-meter to see if it is functioning properly.
Answer: I cannot answer for the company however, as a banker, I see charges come through clients accounts with similar errors and rarely is a small amount like that ever noticed by the company. I doubt they even noticed.
Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.
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Hello Joseph, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.