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PartSelect

3.5

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PartSelect Reviews Summary

PartSelect has a rating of 3.5 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
408
value
493
shipping
502
returns
117
quality
468
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West Virginia
1 review
0 helpful votes
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Great service
March 18, 2020

I found the part I needed (replacement shelf for refrigerator) very easily, delivery was as expected. The shelf fits perfectly. Very happy!

Date of experience: March 17, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Deborah, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Wisconsin
1 review
0 helpful votes
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Great experience!
March 17, 2020

I was easily able to find the part that I needed and it came in a timely manner. I was also thrilled that there was a video to help me install the part as well. Everything is working great now!

Date of experience: March 16, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Shawna, Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

Texas
1 review
0 helpful votes
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Easy to order the part. Very clear instructions and numerous videos available to help. 20 minute installation and the unit was back in busibess.

Date of experience: March 15, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Steve, Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

New York
1 review
0 helpful votes
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Fabulous
March 16, 2020

Fast, efficient service. Recommend to All. The right parts at the right price. One stop shopping. Fast and right.

Date of experience: March 15, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Gregg, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Kentucky
1 review
0 helpful votes
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Broken Ice Maker Door
March 16, 2020

I am extremely happy with PartSelect and the Lady I spoke with, was very helpful got me what I needed as was very kind.

Date of experience: March 15, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Steve, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

California
1 review
0 helpful votes
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The part delivered was precisely what was needed. It was ordered 2/26/2020, shipped 2/27/2020 through FedEx (via Postal partners) and weighed several ounces. Shipping was a reasonable $7.45 and tracking was available. I watched in amazement its snail's pace progress. It wasn't delivered until 3/7/2020 ten days later by none other than the Postal Service. Had the package initially been sent priority mail for the same price, the Postal service would have delivered it in two days. What possible reason can there be to choose FedEx in this situation?

Date of experience: March 14, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Lorne, Thank you for your review. We appreciate your feedback. We are sorry to hear that you were unhappy with the shipping time frame on your order. We ship with FedEx Smart Post as it is an efficient and cost-effective way of shipping light-weight packages to the entirety of the United States, with final deliveries by USPS. We apologize for any inconvenience.

Massachusetts
1 review
0 helpful votes
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My wife said the roller for the top rack of our dishwasher was broken. Armed with my model number, I entered it in the PartSelect search bar., it loaded the breakdown of the model with clickable links. I clicked on the link, added it to the cart. The part was cheap so I bot 2. Paid a little extra for next cheapest shipping. That was supposed to quarantee less than a week. I received it in one day! Also, there was a link to a video for installation instructions. Less than 5 minutes to order, and less than 5 minutes to install. Awesome! Usually, my wife's projects for me take a lot longer than that.

Date of experience: March 14, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Bud, Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

Alabama
1 review
0 helpful votes
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I have used this company for years, always helpful and I get the correct part at a great price. I give them 5 stares.

Date of experience: March 14, 2020
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Heather H.
Texas
1 review
0 helpful votes
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Great website with lots of help for appliance repair novices. I was happy with the part and shipping. I went down one star because the price was significantly higher than Amazon, but I went with Part Select because they are obviously invested in appliance repair alone and I've been burned by cheep items on Amazon before.

Date of experience: March 13, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Heather, Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback. We apologize that our prices are not as low as you expected. We do our best to keep our prices as low as possible, while ensuring the quality of everything we send you. Please keep in mind, we sell brand new, high quality, original manufacturer parts, usually below the manufacturer's suggested retail price (MSRP).

As an added feature, we offer a one year warranty on all our parts, even though many manufacturers do not, some manufacturers warranty the same parts for as little as 90 days. We hope this helps to explain the reasoning behind our prices!

Ohio
1 review
0 helpful votes
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Excellent service
March 14, 2020

I ordered some parts and I can honestly say I am a little challenge when it comes to ordering parts. I was amazed and extremely pleased at the ease of using your website and more elated when my order arrived quicker than expected. I would highly recommend this site.

Date of experience: March 12, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Carmen, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Ohio
2 reviews
0 helpful votes
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Am always pleased to do business with PartSelect. They are fast and efficient i responding to requests. Also the instructions are always good enough that I can do it myself

Date of experience: March 12, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Edith, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Georgia
1 review
0 helpful votes
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My dryer won't dry
March 14, 2020

I have used you for parts for my dryer before but that was a high limit switch. This time I thought it was the control knob striping out on the inside. When l received the knob it still wouldn't turn the controller so I ordered the controller and my dryer should be good for a lot of more loads. The slow process of eliminating good parts from bad parts.

Date of experience: March 12, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Peter, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

North Carolina
1 review
0 helpful votes
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Stove parts
March 12, 2020

Was easy to find part I needed. Shipped on time received promptly. Part fit perfectly on stove. While looking for this part I saw other parts for my washer and dryer and other parts for stove. Will be ordering more things soon.

Date of experience: March 11, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Kathy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Missouri
1 review
0 helpful votes
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Fast Service
March 12, 2020

Website is easy to navigate, illustrations are clear and accurate. The help section is great. I will recommend this to everyone.

Date of experience: March 11, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Rodney, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Illinois
1 review
0 helpful votes
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Easy Peasy!
March 11, 2020

You had an easy website to navigate, you had the refrigerator parts I needed and shipped them to me in four days. I am very satisfied with my experience.

Date of experience: March 10, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Roger, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Michigan
1 review
0 helpful votes
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Ordered on Monday & it arrived on Friday. Accurate part delivered. Very pleased & would definitely recommend to others.

Date of experience: March 9, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Tina, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Kansas
1 review
0 helpful votes
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Great Video help..
March 9, 2020

I'm in my 80's and after watching your video on how to replace a motor and pump in my portable dishwasher I figured I could do this. I did and want to thank you for how good you were at showing me exactly how to do it. I also found out I needed a sump pump so ordered one from you and waiting for it to get here. Your delivery is awesome and gets here fast. Thanks again.

Date of experience: March 8, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Karen, Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

Pennsylvania
1 review
0 helpful votes
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I actually couldn't find our part on the web site so we called them. They were very helpful and courteous. Got the part we needed and it arrived in great time. Will not hesitate to deal with them again.

Date of experience: March 8, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Nancy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Washington
1 review
0 helpful votes
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Good service
March 9, 2020

Great friendly service, and the parts were fine. Liked the diagram on the site which allowed me to easily pick the correct part number. Would order from them again.

Date of experience: March 8, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Brenda, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

North Carolina
1 review
0 helpful votes
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I went to partselect web site and entered the model of my refrigerator and had photos of all the parts I would ever need. They will help you diagnose your problem if you don't know what part you need but I knew the part I needed. The only thing I see that needs improvement is shipping time which was about a week. I really liked the fact that I could pick the part instead of trying to tell someone what I needed.

Date of experience: March 7, 2020
PartSelect H. — PartSelect Rep
over a year old

Hello Roy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada