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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fast delivery and always has the parts needed. Never had an issue with the many orders and parts are of excellent quality.
Hi Jason,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Returns suck, not worth the money and parts are garbage. Don't use this company for your parts. I order wheel bearing for my car and they would not fit and then wanted to charge me for return shipping
Hi Brandon,
We are very sorry for the inconvenience you had to face. The case details are shared with the returns department and our team will reach out to you for the same. Please rest assured, your case will be resolved soon. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
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Hi Mel,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The part that I ordered arrived early and it fit correctly. However the electrical cable was too short and made the installation far more complicated than it needed to be. If it was 2-3 inches longer it would have been fantastic.
Hi Omar,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Hi James,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Installed and worked great. A good brand and product.
Hi Jacques,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Never make deal with them!
They send you wrong items and do not take responsibility and liability!
YOU WILL LOSE YOUR MONEY!
Hi Major,
We are sorry for the inconvenience caused to you. As we checked your case history, the parts were installed and used for a period of time. The installed parts can only be replaced under warranty. Our team is in contact with you for the same. Please rest assured, your case will be resolved soon. Your feedback is valuable to us. Thanks for sharing it with us.
I was happy with the prices, but the pick up took a week. The shipping company was fast and efficient, just don't understand why it took 7 days to have it picked up.
Hi Joyce,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We certainly will work on your feedback to improve our services.
Hi Dean,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I installed the left rear door lock actuator on my f150 and it doesn't ground through the door pin like it supposed too, had to bypass switch and wire to ground directly.
Hi Colin,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi Robert,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I received the exact parts that I ordered within days of ordering. Thanks
Hi Wayne,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Everything seems to be in order package seems to be undamaged but I have not opened it yet, with that being said. The package came a little faster than previously said and that was nice but again I have not yet opened the package to install them, so I hope everything is in good standings.
Hi Glen,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Will use partsavatar again, I recommend trying them to get the correct parts first time.
Hi SC,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
The item works fine, fits just like the original but the standard free shipping was slow with difficult to find tracking which took a week to get here.
Hi Dave,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I ordered my part Nov. 6 and got before the date I was told I will use Parts Avatar again true Professionals thank you
Hi Robert,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Received my package, parts fit the way they are supposed to fit. Price was reasonable. Took 4 business days to process and send it out. Received the parts the same day they were sent.
Hi Steve,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Part ordered does not fit. After asking for vin number this is the reply I get.
Hayden
As I checked part is compatible to your vehicle as per our website and manufacturer catalogue, so in this case we need to verify
Now I have a 200 part that does not fit. They will not supply shipping for the wrong part and will cost me more money to ship back plus restocking fee then the cost of the part.
Will not order again
Hi Michael,
We are very sorry for the experience you've had with us.Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Guys be aware before ordering parts, I ordered rotors as per attached website snap and received both are different here in pictures you can see, After email and chat conversation they agreed that one part is wrong and one is correct but even it does not match with website display which item I ordered. As per help desk its correct part how does? It has different SKU.
Hi Suresh,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jake,
We are glad to know your experience in doing business with us. Thank you for your feedback!