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Parcel2Go.com Reviews Summary
Parcel2Go.com has a rating of 1.3 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Parcel2Go.com most frequently mention customer service, live chat and next day. Parcel2Go.com ranks 396th among Shipping sites.
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IF P2GO (YODEL) WAS THE LAST CARRIER ON EARTH I WOULD NOT USE THEM SENT PIANO ACCORDION WORTH £230.00. WELL WRAPED COVERED WITH FRAGILE TAPE LEFT HANDLE OUT TO ALLOW IT TO BE CARRIED PARCEL WAS COMPLETLY WRECKED MUST HAVE BEEN DROPPED FROM AT LEAST TEN FEET TO DO THIS AMMOUNT OF DAMAGE. GOT £80.00 COMP.DO NOT USE THIS LOT
I have used these for about a year, and all has gone well but this christmas I had parcels lost and damaged by yodel and city link, and parcel2go have been an absolute nightmare to deal with. They just keep saying they are looking into it or refusing to pay out.
I sent 10 parcels on one occasion insured at £20 3 were damaged to same address they would only pay on one of them as I am insured for £20 for all 10 parcels not individually, but If I booked them separately and pay exactly the same I would be insured £20 x 10. Didnt even get the postage cost back. So lost a lot of money.
Lost parcels are just a joke. Last one was we have found it, so not paying out, but when I started asking where it was they stopped replying to my emails and kept cutting me off from live chat.
No phone numbers to contact them. Trading standards looking into them now.
I usually let things ride but enough is enough, you have no come back with them. If your parcel gets delivered great if not say goodbye to it.
A very useful site for reference purposes: i. E. how much would a courier delivery cost UK to Australia etc. Also provides an efficient service 90% of the time.
However there are some drawbacks: insurance costing is through the roof (rip-off) for high value items; the site is temperamental at times (weak user interface); and they try to make you work on a 'pre-pay' system which is there to work in their favour.
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Get the best rates on parcel delivery from Parcel2Go. Send a parcel from just? 1.99 exc VAT, and compare parcel delivery quotes from cheap UK courier services! Book now!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members