Parcel2Go.comReviews 479

It is quite funny how the customer support made me feel bad and thinking it was my mistake that a parcel hasn't picked up.

No sign of understanding was shown from their chat support. I was even left for 10 minutes in an active chat, without any support and than just transferred to another chat member, without any explanation. TNT didn't pick a parcel up ( address was checked and correct) and the customer support from Parcel2go doesn't care at all about this.

The explanation was just: The pickup is not guaranteed. Even the pickup was including already two days overdue. Why are you booking an express delivery at all.

No help at all. Not using them again

Don't bother with Parcel2GO

Didn't deliver on time. Then tried to claim the guarantee we paid extra for wasn't a guarantee. Luckily after checking the site and finding a specific date - I called them out for lying.
I thought it was a bargain, but actually - as we have lost a customer - it has been a very expensive experience.
There is no phone line for customer services - so forget sorting out any issues quickly or easily. I saw referred to 3 different companies!
Finally, check the exclusion checklist - it in some way disqualifies EVERYTHING we could think might be sent by a courier - which will only be used if there is a dispute!

Never use there service again. I can see now why on there website you cant find there number. PPl will be calling continuously complaining.

I sent a parcel via them. Lucky i was tracking it. It was delivery withing 2-4 days. 6 days later there tracking had not updated. Ofcourse, i could not contact them or email, as they dont display it on there website.

I had to contact DPD direct, who told me that customs required ID of the receiver and Parcel2go had been informed to get in touch with me. I still have not heard from them.

If i did not contact DPD i would have never had know that customs required further information.

This whole week i have been nervous as to what has happened to my parcel. Parcel2go, cannot be bothered to do their jobs.

Disgusting service

I am still waiting for the parcel to be delivered and Parcel2go to update their tracking!

Sent out x2 parcels on a 1 day delivery with UPS, both parcel took over a week to arrive, spoke with a P2G staff member online, within 2 minutes it was clear that they did not care.

Raised various complaints via Resolver - again it was clear that staff did not care and kept repeating the same line to me over and over "parcel delivery is not guaranteed" this would be acceptable if the delay was only one or two days but a week is not a reasonable delay on a advertised 1 day service.

Most companies would try and resolve the matter with its customers partial refund, full refund etc etc but not Parcel2Go, this company does not care about its customers, so I will not be using their service again.

I have suggested to parcel2go that customer service training may be beneficial to all staff or perhaps they could rebrand as parcel2Slow? As the amount of time it takes for a 1 day delivery is ridiculous.

Parcel2Go sent the wrong courier to collect the parcel and then made it out to be my fault and then they lost the parcel which was worth £200 and then said because it was my fault and they would not reimburse me for the loss of the parcel.

Very very angry. I have been in constant contact with them over the last month or so and they have been stringing me along promising that I would be reimbursed. Now, over a month later they are saying they will not. £200! And it was THEIR fault. They are taking absolutely no responsibility for sending the wrong courier to collect the item after that collection was cancelled and they are taking no responsibility for losing my parcel. Outrageous. I am very angry. I am now going to go to every review site and social media site that features Parcel2Go and tell other people what I have experienced, and I will post on all my social media channels and accounts about how bad this company is and advise people never to use them. And I hope through doing this that Parcel2Go will lose out on more than £200 worth of custom. I hope it would've been cheaper for them to just do the right thing and reimburse me.

Supposedly courier tried to deliver 3 times to my customer in London who was at home on each occasion. Did not even wait for her to answer the buzzer before they were off. Complained via LiveChat and was told couriers on a tight time schedule and cannot be expected to wait for residents to answer doors! So, exactly what is their purpose? Parcel then supposed to be returned to me and got "lost" until I put in a claim as I had paid the guarantee and then as if by magic they found it again. LiveChat a total waste of space and air. Avoid at all costs

I have used Parcel2Go before, and they seemed fine. But my most recent order, some training materials for an event, were booked under 48 hour delivery. This was collected Monday and still has not been delivered. Its now Thursday.
The worst thing is - there is seemingly no way to contact them. The customer service number you are on hold for hours, there is no live chat. I cant even figure out a way to make a complaint.
I had to reprint and resend all my materials and pay again for a courier I could trust.
I will NEVER use Parcel2Go again!

Never EVER order off this company. I sent a case from the UK to Brazil on 07-02. Today is the 05-04 and the case is yet to arrive. After trying to contact parcel2go about the circumstances of my case, they were unable to provide answers to where my case was, as well as provide any information about how to pay the customs charge. They provided me with 4 incorrect numbers for the Brazilian Sao Paulo customs team, including one which was a US visa company and they claimed this would provide me with the answer to my issues. One Parcel2Go employee was shocked to hear they still shipped to Brazil due to the numerous problems they have had with Brazil in the past.

There is no contact number for Parcel2Go, and every email/live chat conversation I had was met with an automated/copy and pasted reply which had no relevance to my issue.

I have had to reach out to Brazilian friends to find out how I can sort out this situation as now, the customs team are trying to charge me £500 as import tax, but this amount has been incorrectly charged.

Save yourself the torture of ordering off this company. It is super unprofessional, unorganised and an embarrassment of a business.

5 days in a row the collection didn't turn up, three times I was told 'no reason given' and twice I was told the collection was attempted at 14:42 and 16:13, both times I was sat waiting by the door as the parcel was very important.

Contacted various customer service representatives throughout the affair, some were diplomatic and sympathetic if not helpful (Karol, Samantha, Dan) but Bhavika was appalling... short, rude and refused to offer any recompense or rebooking.

Also due to past dealings I'm beginning to suspect they run a scam by pilfering expensive items, twice I've trialed this by entering a high value figure when booking and both times the parcel disappeared, isn't that amazing?...