Parcel2Go.comReviews 479

If I could, I'd give them less than one star! Horrible experience! Terrible customer service! I had to ship my belongings from the UK to Italy, and not only did they create a complete mess for me professionally—since all my important documents were inside—but I never even got a refund despite having paid for insurance. I sent two packages, both under the same tracking number because the company decided to handle it that way. After a month, they were both returned, completely opened and in awful condition. I tried again with another shipment: one package arrived, the other didn't. They insist that the second one was delivered because the tracking shows "delivered," but in reality only one package ever arrived! Their customer service is a nightmare: endless waiting times on the phone, countless back-and-forth emails, and after years of chasing them they just close the case and leave you with nothing.

I am extremely disappointed with Parcel2Go and Parcelforce. I sent a kids' bike worth £100 (Tracking Number: P2G*******), and it was never delivered. I received no updates, no information, and when I tried to resolve the issue, my refund was denied. They only returned the parcel fee, but my bike is completely lost. Their customer service is unhelpful, unresponsive, and refuses to take responsibility. I am very sad and frustrated with this experience. I will never use their services again, and I strongly advise others to avoid Parcel2Go and Parcelforce if you value your money and peace of mind.

I'm a small business and can't afford the loss of this package. They lost it and now refuse to take full responsibility. They're only offering to refund the shipping fee — not the value of the lost product. This is completely unacceptable. I'll make sure everyone knows to avoid this company. I'm ready to spend at least 5 hours a day warning others about how unprofessional and careless they are. They messed with the wrong person.

I wouldn't even give this company 1 star. I paid for a collection with a 2 day delivery, courier didn't turn up. My parcel did not arrive on the agreed delivery date as I contractually paid for. Company took no responsibility. Poor customer service by Eleinvi when I contact the company on top of failure to collect

I sent a parcel abroad using FedEx services purchased through Parcel2Go. The parcel ended up being held in Customs, but I only discovered this through diligent tracking, as I wasn't notified directly. I reached out to both Customs and the courier multiple times, but despite my efforts, the parcel was eventually marked for return. I repeatedly asked what needed to be done to release the parcel for delivery but received vague responses and no clear instructions.

One email I received provided no specific guidance, and when I sought clarification, I got no reply. Although I was promised someone would contact me within 1–2 days, this never happened. At one point, I was assured the parcel wouldn't be returned immediately as they were gathering more information from the depot despite its return being marked. However, when I followed up again, I was informed the return process was already underway and irreversible.

Now, I don't know when—or if—the parcel will safely make it back to me. To complicate matters, I had insured the parcel but not for its full value, which might prove to be a costly oversight.

UPDATE: FedEx has stated that the parcel was "refused," but this was never the case. There was only a request for a detailed breakdown of the fees, which has still not been provided. When the parcel arrived at Stansted, it was mistakenly treated as a fresh import instead of being marked as a returned parcel from Slovakia. As a result, it was placed in the over-goods warehouse. I was told instructions were required to avoid disposal, even though I had already provided these instructions multiple times.

To make matters worse, I am now being charged duties, taxes, and fees on the returned parcel, which seems unjustified given that it is not a fresh import. While the billing department is supposedly reviewing the issue, they require up to 10 days, during which the parcel risks being abandoned. This experience has been deeply frustrating, marked by poor communication, incorrect handling of the parcel, and unjustified charges.

A useless logistics reseller that has little to zero communication with the very logistic companies it's selling the service of.

Had a DPD dropoff parcel fall uncollected. Spoke to the drop off center and was told DPD were seemingly just not collecting from them and probably wouldn't any time soon. They advised me to speak to DPD to get a "release code" so the drop off shop could release the parcel back to me. Rang DPD and was directed to Parcel2Go. Parcel2go seemingly had no ability to communicate with DPD, didn't seem to understand the situation and told me to contact DPD for the code?! They had no way to produce the code themselves and told me I would need to wait 2 days for a response with the hope of a code and no guarantees, just to release my own belongings back to myself.

The only way to communicate is through their very slow site chat facility where they're very quick to hide behind the terms and conditions. At the stage I was at, the terms and conditions they kept quoting really didn't seem relevant, I just wanted my parcel released back to myself and they just kept banging on about the fact they have no guaranteed timeframes on shipments?!

Ultimately, I was able to find an alternative number for DPD and bypassed Parcel2Go(Nowhere), waste of time and had the parcel collected and delivered the next day.

This seems like one of those companies that ticks along, probably doing ok but the minute something goes wrong, they have zero abilities to do anything and seemingly zero interest in fixing the situation other than to hide behind irrelevant terms and conditions. Avoid

Ref - P2G*******/******* - Paid for a parcel with insurance of £300 (item was sold for £309) the parcel was delivered but was damaged in transit. It was that badly damaged that there was large holes in the product! Even though 'FRAGILE' tape was used when packaging it up and very clear all over the box!
The item then became unusable and unsafe! Parcels2go demanded everything from proof of the value, the transaction, price paid, the refund, a video of the product, invoices of the repair cost etc etc etc. The repair cost alone was well over £125! Their customer care is appalling and their 'claims team' useless. They make you run around in circles constantly asking for more information - even when you have given it to them already. They ask you to 'negotiate' with them via email - all of which are ignored... We PAID for this item to be insured and after waiting nearly 2 months for a resolution (after refunding the customer £309) they offered us £57 plus the cost of postage! After paying £20+ for the item to be insured! Currently battling Bowel and Liver cancer, I begrudgingly accepted as I am now going through a 3rd operation (right now I am in Wigan hospital!) and could not be bothered dealing with them any further. WOULD NEVER RECOMMEND ANYONE USE THIS COMPANY - THEY DO NOT CARE AND ARE SCAMMERS - GO DIRECT TO THE COURIER! We have now found it easier to just deal direct and cut the rubbish that is 'parcel2go' out! Should really give 0 stars - do not use these people!

Hi if anyone in future using parcel2go never pay for delivery guarantee.Never because they will tell you this is estimate date and even priority parcel even if is late they can find many excuses to not give you full refund this is absolutely scam.Don't fall in this trap.

I have sent my parcel by parcel2go and they handedover it to Yodel for the delivery and my parcel never arrived to the destination and when I made complaint to both Yodel and Parcel2Go then they were constantly lying and telling me that my parcel will be soon returned back to me but it has been 4 months now it never arrived back to me and I then asked for the compensation and they refused it. I am sure my parcel has lost or their delivery driver has stolen it. So my advice to everyone is never use parcel2go and Yodel because if your parcel lost or damaged then you won't get anything instead of wasting your time for reading their lies in the emails.

So i made a legitimate claim after the recieving company confirming that the parcel has not been recieved, i included tracking and apicture to ensure they had not recieved the parcel.
Parcel to go simply rejected the claim saying it was delivered to the correct delivery point, there seems to be no way to dispute this with them. So lesson learnt i am out of pocket, use a better company in future!
Not sure how to add the proof of purchase this is the ref P2G*******

Quite literally the worst company I've ever had to deal with, which in this day and age is really saying something. Did not deliver on time, despite my business having paid extra, item was very expensive but arrived damaged so had to be returned and getting it returned has been a nightmare! Stay away from this awful company, they use UPS / go through UPS but they are terrible compared to them!

I would give them zero stars if I could.

An abysmal service from start to finish. Parcel2Go allocated me to Evri and they failed to collect the parcel so I had to take it to a drop-off in a shop. Not what you'd call secure as parcels could easily have been taken out of the parcel bin by anyone in the shop. The tracking did show that it got on its way though so I had hopes of it arriving, as scheduled, in the Philipinnes.

However, the delivery date came and went and I started the laborious process of chasing Parcel2Go via messages (no phone support). This went on for a couple of months after which they 'closed the file'. Despite all the tracking technology available they could not locate the parcel and it was deemed 'missing'.

They seemed more focused on the compensation issue rather actually finding out what had happened to the parcel. I didn't bother claiming the £25 compensation as it was British souvenirs collected over a 12 months period for children in the Philipinnes rather than a single item.

I wish I had just used one of the reputable international couriers direct instead of using this intermediary.

My reference was P2G******* if anyone at Parcel2Go is interested in looking into this case.

I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.

Took 3 weeks this company to deliver my parcel and in the process they damaged it. The communication is non existence with these guys. They refused to relay the loss I incurred which was £100. They are liars and not worth trusting. 😡😡😡

Parcel2Go: P2G*******
Evri: T00MTA*******899
Case ID: *******

EVERYTHING WENT WRONG!

I sent two identical packages via Evri through Parcel2Go. One turned up, the other did not. I took some pictures of the one that arrived with my customer correctly, and it turns out instead of listing the weight as 9.7KG, it stated <1KG - maybe a way for them to pay less?! Evri thinks this may have caused the issue

Eventually, Evri were quite helpful, but Parcel2Go are shocking! Everything is waiting for an update from the courier...

Then they lied and said it was found, and closed my claim! And I've got to wait more time again for them to contact the courier, in order to open the claim

My god I've never smashed a keyboard in my life, but Parcel2Go pushed me to it!

Do yourself a favour and only deal direct with the courier, and make sure they have a phone number first

Time wasters and rubbish system/QR/Drop off services - DO NOT BELIEVE reviews about "superb/excellent Cust.Service" - majority of these reviews are either paid or fake. They also tried to persuade me to remove a negative review - These are the worst brokers trying to make a dollar but their system does not synchronise with the courier systems. They generate QR codes that don't update immediately. Most of the orders can't be sent same day but next day due to same issue (not synchronising in teal time to be able to drop off the parcels!) - Did I say drop off? Sure enough. NOT ALL the drop off locations will accept parcel2go QR either, so better just use par el force evry or whatever - DIRECTLY - these guys meed to change a lot of things until their services will work flawlessly. At present its a hit and miss and with busy businesses you just don't have the time to waste with them and their rubbish dated systems and services.

I am extremely dissatisfied with Parcel2Go's poor level of service. My shipment was lost by Yodel, and my complaint was not addressed. Contact with the company was limited, and if I hadn't reached out myself, no one would have followed up on my case. Avoid this company at all costs.

Avoid.!
I'm lost for words.! In 2023 how can companies treat there customers with such little respect. I'll let the photos speak for themselves.

My item was collected and never delivered it was insured can't get any help or response ripped off no contact phone number and their live chat is hopeless avoid at all cost my item was over £300 pounds