logo

Papa John's

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of Papa John's

Papa John's

1.7
papajohns.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Papa John's Reviews Summary

Papa John's has a rating of 1.7 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Papa John's most frequently mention customer service, order pizza and last time. Papa John's ranks 174th among Food Delivery sites.

service
85
value
83
shipping
44
returns
40
quality
74

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Eva K.
Unfollow Eva K.
Share Review
Report Review

Papa John
May 8, 2022

Papa John use to use quality ingredients but now its terrible quality, their cheese is disgusting, i will not orrder from them again

Date of experience: May 7, 2022
Indiana
1 review
0 helpful votes
Follow April E.
Unfollow April E.
Share Review
Report Review

Ordered 2 Papaidas, made special. How hard was it? Ranch, chicken and bacon... skimpy on all and crust hard and dark brown. Manager refused to replace or even discuss it. Thanks Papa John's
Name on order was wrong too
NEVER EXPECTED SUCH SERVICE!

Date of experience: April 27, 2022
Florida
2 reviews
0 helpful votes
Follow Francisco R.
Unfollow Francisco R.
Share Review
Report Review

Ordering online is always a hassle, when you pick up the pizza it ends up cold and it doesn't seem like they try as hard as before now.

Date of experience: April 20, 2022
Spain
5 reviews
0 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Best pizzas ever!
April 18, 2022

Not sure why so many negative reviews, best pizzas I ever had in my life, definitely a returning customer, tasty and delicious!

Date of experience: April 18, 2022
Florida
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

Don't waist your time
March 23, 2022

We ordered a pizza from Papa JohnKS in Tarpon springs Fl. We tracked it and waited patiently for a pizza to arrive. 90% arrived at the gate he dialed my number and I open the gate for him to come in. I waited and I waited and I waited. He never showed up at the door. So I called the manager at Papa John's and she told me that the driver couldn't find us. She also said that he tried multiple times to reaches with our phone number. But what she failed to realize with today's technology you can't lie anymore and get away with it. I went back and looked at the cameras to see if the guy that actually attempted to deliver a pizza. He did show up but he was driving so fast in front of my building that he ran the stop sign. Just kept going. The manager proceeded to tell me says he couldn't reach us he gave our pizza to someone else. No I understand that things happen and I can live with accidents happening but don't lie to me. That's a level of incompetence I just can't stand. It shows the failure of two people doing their job on a Tuesday night. How busy could actually be. And why lie?

Date of experience: March 23, 2022
Australia
1 review
0 helpful votes
Follow Fook P.
Unfollow Fook P.
Share Review
Report Review

$#*! pizza
March 18, 2022

Disgusting pizza for disgusting Putin. Would highly not recommend. Don't waste your money on this $#*!ty pizza

Date of experience: March 18, 2022
New Jersey
3 reviews
6 helpful votes
Follow Debbie C.
Unfollow Debbie C.
Share Review
Report Review

I ordered a Pizza and Buffalo wings. What I got was some REALLY NASTY BBQ wings. When I called to have it fixed first of all I was disconnected 4 times from their customer service line... then I had to stay on hold for 20 minutes. When I finally got someone to talk to she was so rude and did not want to fix my order. When I told her I wasn't going to order any more... she said I don't care. Good going PAPA JOHNS lost a customer behind $10.

Date of experience: March 15, 2022
Illinois
1 review
0 helpful votes
Follow Dariush K.
Unfollow Dariush K.
Share Review
Report Review

Very bad delivery
March 7, 2022

The pizza was supposed to be delivered in 27-37 minutes, but after 2 hours it was not yet delivered.

Date of experience: March 6, 2022
Texas
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

I ordered a Philly cheesesteak papadia from store 218. What I found is that they added a ton of onions and green peppers (because they're inexspensive) and very little Philly steak, because the its the most expensive item. So it was like eating an onion papadilla not a Philly cheesesteak papadia. To put it bluntly it was garbage. I can't believe I paid $10 for this crap. I won't go back to Papa John's

Date of experience: February 27, 2022
South Carolina
2 reviews
0 helpful votes
Follow RAHUL M.
Unfollow RAHUL M.
Share Review
Report Review

Pathetic service
February 9, 2022

My pickup card transaction failed first time. They kept me waiting for 20 mins when the pizza became cold

Date of experience: February 8, 2022
Colorado
1 review
0 helpful votes
Follow Shelly D.
Unfollow Shelly D.
Share Review
Report Review

Favorite Pizza Place
February 9, 2022

Our go-to for pizza delivery! Always hot, fresh and delicious. Love earning Papa Dough to use on my future purchases!

Date of experience: February 8, 2022
Tennessee
1 review
0 helpful votes
Follow Pamela E.
Unfollow Pamela E.
Share Review
Report Review

Rip off
February 2, 2022

I order a couple of pizzas online I called the store of all the local stores around lavergne Tennessee and none of them had my online order but yet I was charged on my card you know this is a rip off this is not the first time this has happened to me yes I am mad and if this is the way you going to treat your customers I'm surprised you're not sued by now I don't think I will ever do business with Papa John again ever
I am very disappointed
Thank you for your sorry business
Pamela Eccles
Very disappointed very

Date of experience: February 2, 2022
North Carolina
1 review
0 helpful votes
Follow Monica S.
Unfollow Monica S.
Share Review
Report Review

Duke st (Durham) papa johns online service sucks… STAFF CANNOT TAKE AN ORDER With competency—— I ordered A large the works pizza and got a cheese only pizza that tasted like a cardboard box with no flavor at all— I ordered two sides and a 2 L soda but the pizza was the main dish—-I called for another pizza but they said they would not do it because I didn't order the works in argued with me— I will never eat Papa John's again and it's better to get carry out if you ever order from Papa John's—-They need reading classes and customer service skills

Date of experience: January 28, 2022
Florida
1 review
0 helpful votes
Follow Kathy M.
Unfollow Kathy M.
Share Review
Report Review

It was awful not enough pepperoni sauce was light and the cheese was light it was a very dry Pizza I will never order from them again false advertisement

Date of experience: January 23, 2022
Texas
1 review
0 helpful votes
Follow Ken F.
Unfollow Ken F.
Share Review
Report Review

Parmesan papadia was horrible
January 23, 2022

Ordered parmesan meatball papadia and got a sauce less, cheese less dry horrible excuse of an item that can't even be eaten.

Date of experience: January 22, 2022
Oklahoma
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

New York Pizza on tv ads today looked amazing…. Pizza we ordered today was the worst I've ever had. $30 for a sub standard pie that was NOT even remotely close to a NY pie…; never ever order again from pukey johns

Date of experience: January 16, 2022
Texas
1 review
0 helpful votes
Follow Diana B.
Unfollow Diana B.
Share Review
Report Review

Will never ever call this location terrible customer service from manager rude and nasty
was not interested on what went wrong

Date of experience: January 15, 2022
New York
1 review
0 helpful votes
Follow Robert N.
Unfollow Robert N.
Share Review
Report Review

319 Plainfield NJ store
January 10, 2022

Very friendly and delicious pizza. Very great service and family oriented store. I will highly recommend for parties and quick get together celebration. Roxana is great person and kind. I will keep this store as my first choice.

Date of experience: January 9, 2022
Michigan
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

First time
Last time
I have card board taste better worst pizza I have ever attempted to eat.
One pixel rest in garbage

Date of experience: January 8, 2022
Indiana
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

Ordering
January 3, 2022

I love your pizza but I hate talking to someone one that barely speaks English to order. I want to to call my store and order. Can't always get to order on line

Date of experience: January 2, 2022