Panda Express

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Write a review
Reviews that mention popular topics
Arizona
3 reviews
23 helpful votes
Follow Mike S.
Unfollow Mike S.
Share Review
Report Review

I use to eat there a lot and liked it but have not done so for about 1 year. Man things have changed! Prices are crazy high for what you get and the food was terrible (dry and old tasting) all served with an attitude of "I don't really care you are here so hurry up and go away".

This must be a new marketing program I have not heard about "How to go out of business in 3 easy steps"

Date of experience: August 17, 2021
California
1 review
0 helpful votes
Follow Marco L.
Unfollow Marco L.
Share Review
Report Review
Really poor portions
August 14, 2021

The flavos are good prizes are exesive and portions are so poor the regular plate is loaded at half to tree cuarters only i visited 3 times a week and i desagre whit the portions and price.

Date of experience: August 14, 2021
Maryland
1 review
2 helpful votes
Follow Derek H.
Unfollow Derek H.
Share Review
Report Review
Panda Express
August 13, 2021

This is a good Service they fix my order my food is great here time with my support with me say thank you

Date of experience: August 12, 2021
Florida
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

The whole employee demographic has changed and impacted customer service and a truly negative fashion. From the order window to the drive thru window. (William of Blvd in port orange, Fl) used to be the most pleasant and professional people who demonstrated kindness as well as caring for us as customers. As of August last week and today the 12th, we've gone to unresponsive person at the order window to a rude and disrespectful person at the pick up window. We ordered a meal and specified a bottle of Coke. Which we always do. At the window, I was handed a fountain Coke, which time I said I wanted a bottle of Coke I can't drink fountain soda, waited a few seconds and tried to hand it to me again. I said it's not want I ordered. Individual looked at me with a snarl face which was very noticeable with a mask on and made me wait. He came back and handed me a warm bottle of coke and closed the window and walked away. I was left at the window in my car with a warm bottle of coke. The person in the vehicle with me looked at me and said that's not right. It appears he did it out of spite. So we headed home the more I thought about it, the more I got irritated over the disrespect that I experienced a panda express. So I called panda express in Port Orange and ask to speak to the manager. The same voice that took my order, and she said I am the manager. I explain to you back I adopted so much you know and then it should be addressed. She said you can come back I will give you a cold one. I said I'm already on the highway headed home so that won't be an option. She said so what do you want me to do and I said I think it needs to be addressed with you on that. Really? I find it hard to believe that this is the new culture of panda express and has to be an exception. But it does need to be addressed and rectified. It's a true injustice to panda express!

Date of experience: August 12, 2021
Texas
1 review
2 helpful votes
Follow Tony M.
Unfollow Tony M.
Share Review
Report Review

I pulled up to the Panda Express Drive-thru at 1 pm and when I gave my order (bowl with fried rice and Teriyaki Chicken), I was infomed they were out of fried rice. Seriously? A Chinese fast food restaurant out of fried rice? Isn't that like Wattaburger running out of beef? So, after sitting behind two other cars waiting for their food and getting attitude from the cashier, I had a salad at Panera. It was delicious. This isn't the first time this has happened, and I'm not at all surprised Panda Express has less than two stars. Want Chinese? Try Panera. Your chances are better.

Date of experience: August 11, 2021
Illinois
1 review
4 helpful votes
Follow S E.
Unfollow S E.
Share Review
Report Review
Great Food!
August 10, 2021

At 4400 Hampton Ave, St Louis MO: I've always received great customer service and incredibly flavored food. Try the Beijing Beef and Chow Mein. They're a great group of people.

Date of experience: August 10, 2021
Texas
1 review
1 helpful vote
Follow Jay B.
Unfollow Jay B.
Share Review
Report Review
Terrible
August 8, 2021

Food was not good and not warm. Tasted like it was old and over cooked at that. And for the third time went to get what was on menu online and you get there and no longer have that. So tired of it. Never again. Done! No wonder I hardly ever see cars at this one. And your a new location. Sad for you!

Date of experience: August 8, 2021
Texas
1 review
0 helpful votes
Follow Rey G.
Unfollow Rey G.
Share Review
Report Review

It seems like every time I go to Panda I get less and less product I get four times rice and then just a little bitty chunk of orange chicken now I know that you know you got to make money but you're not going to make money by not giving the customer what they're paying for $10 and change just for orange chicken and rice come on man. Also I did not get my receipt

Date of experience: August 6, 2021
Wisconsin
1 review
0 helpful votes
Follow Rob F.
Unfollow Rob F.
Share Review
Report Review
Out of white rice
August 5, 2021

Went to panda express West Bend today at 5 PM wanted to order five entrées…BUT They were out of white rice… No big deal to the workers… no explanation No apology.
Just were out of white rice. And there's a 15 minute wait for chow mein the other side. YOUR Panda express how the hell can you be on the white rice at 5 PM?

Date of experience: August 5, 2021
Texas
1 review
1 helpful vote
Follow Kindal Novotny E.
Unfollow Kindal Novotny E.
Share Review
Report Review
Poor Service, Even worse food
July 30, 2021

I ordered food for my family and the beef and broccoli was so tough I couldn't eat it. The broccoli was just stringy stalks, no pieces of the head of broccoli. I paid extra for a large portion for son and it was the same amount of food as the smaller portion for my grandaughter. I asked twice for sweet and sour sauce and cashier finally rudely responded. "Look in the bag". When I got home there wasn't even 1 packet of sweet and sour. I won't be getting food at the Pflugerville, Texas location again! Their whole staff is rude and non-caring!

Date of experience: July 30, 2021
Guam
1 review
1 helpful vote
Follow Jo C.
Unfollow Jo C.
Share Review
Report Review
None
July 23, 2021

I really loved Panda Express I get my food there everyday but it seemed they keep putting the price up the last time it was only $. 50 and they put less food in it. What's the deal. Shrimp and steaks you get this extra pay $1.50 for I'm not so happy. Ripping off people. You guys need to changed that!

Date of experience: July 22, 2021
Florida
1 review
1 helpful vote
Follow Christy V.
Unfollow Christy V.
Share Review
Report Review
Seminole location HORRIBLE
July 12, 2021

When most entrees were unavailable because they were an HOUR away from closing, my husband stated that the selection wasn't sufficient. Employee, Ashley, then ordered us to leave and flipped us off in front of our small children. WORST EXPERIENCE EVER!

Date of experience: July 11, 2021
Arizona
1 review
0 helpful votes
Follow L S.
Unfollow L S.
Share Review
Report Review
Food and service bad today.
July 7, 2021

Ordered 2 item combo with chicken teriyaki, honey walnut shrimp, fried rice and chow mein. After paying the premium for the honey walnut shrimp, upon biting into it, i realized that the shell had not been removed before it was battered! Tried a second one with same results. Could not eat any of it! Also, asked for teriyaki sauce on the side, which was left out of the bag, so no sauce on the teriyaki chicken! Then to top it off the fried rice was dry with no flavor! The cookie was good. But who wants to pay $10.00 for a fortune cookie? I wish I could give them a rating of zero!

Date of experience: July 7, 2021
Colorado
1 review
0 helpful votes
Follow Gloria A.
Unfollow Gloria A.
Share Review
Report Review
Vegetable Lo Mein disappointment
July 7, 2021

Hardly any vegetables, flavor ok but not great.
The vegetarian egg roles were greasy and empty - hardly anything inside the roll.

Date of experience: July 5, 2021
Georgia
1 review
1 helpful vote
Follow Megan L.
Unfollow Megan L.
Share Review
Report Review
Never Eat Here
July 4, 2021

Rats next to the large trash can outside, the cockroaches crawled on the steam table, hair in the food

Date of experience: July 4, 2021
California
1 review
1 helpful vote
Follow R S.
Unfollow R S.
Share Review
Report Review

Lompoc panda sucks now. 930 5 cars in line and can't get orange chicken or daily special shrimp w steak. That's the 3rd time in the last couple months that has happened. Bunch of crap. I use to frequent panda at least 1 a week. I won't go back. You should make whatever is on your menu. Almost as bad as Kentucky fried chicken whom never have what's on the menu. What happened to Andre? Lost a good customer

Date of experience: July 2, 2021
Maryland
1 review
0 helpful votes
Follow Lula T.
Unfollow Lula T.
Share Review
Report Review
Lack of sauce
June 28, 2021

Ordering from PandaExpress on line is fine except I think they purposely don't include the sauce they supposed to be included with the entree. Without the sauce the rice is extremely dry. This has to my family on more than one occasion. Because of this I will not order from them anymore.

Date of experience: June 28, 2021
New York
2 reviews
1 helpful vote
Follow Felisha F.
Unfollow Felisha F.
Share Review
Report Review
HORRIBLE
June 27, 2021

Ordered shrimp fried rice with chicken and broccoli combo with an order of crab ragoons. EVERYTHING was absolutely horrible. Shrimp fried rice and the chicken and broccoli had a sour taste like it's been sitting out for hours. Food tasted disgusting. Crab ragoons were undercooked and filled with a big blob of cream cheese. Taking a bite of undercooked wonton with a cold center of hard cream cheese, no crab. Asked for a refund or fresh cooked food and they told me "No, you get what you order." I'm also 8 months pregnant. Horrible tasting food with horrible customer service.

Date of experience: June 27, 2021
New Jersey
1 review
2 helpful votes
Follow Bill W.
Unfollow Bill W.
Share Review
Report Review
Sides should be sides, not the main dish!
June 25, 2021

I tried the new local Panda Express that just opened in Roxbury Towhship, NJ using a BOGO coupon I got in the mail. I ordered two Entree bowls with sides of brown rice. What I got was two bowls of brown rice with sides of Broccoli Beef in one and Kung Pao chicken in the second one. Good thing I had the coupon, huh. I am very disappointed in their portion sizes and will not be visiting them again.

Date of experience: June 25, 2021
Alaska
1 review
2 helpful votes
Follow Tony E.
Unfollow Tony E.
Share Review
Report Review

My Wife ordered food from the Panda Express at the Location: ******* Old Glenn Hwy, Eagle River, AK ******* and what I found once she got home was a meal that was half eaten and I mentioned she must have been pretty hungry, she said "what" and I showed her the meal. She was taken aback. It looked like someone had discarded the meal in the trash and then sold it to her.
I contacted Panda Express and the on duty manger said "oh" we must have put the wrong food into your order. She added she looked a video and said that's what she saw. I asked her for a replace and I drove 35 mile back to the Panda express (round trip 70 miles or so) And by the way we have one 10 miles from our home, and since my wife was in Anchorage she stop at the one on the way home. The manager told me when I said I was going to complain that she won't replace our meal. I then said ok find give me the replacement. NOT A GOOD way to welcome a current customer. Not happy at all, since I felt completely insulted by the lack of attention to a simple thing like "toss the trash in the can" don't resell it. I can say we now have a bad taste in our mouth and in our pocket book over this Stupid behavior. By the way I took a picture of the food she sold us. Her excuse was "well we are really busy" my wife no there were not busy. Over all Not good at all.

Date of experience: June 19, 2021