Panda Express

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Washington
1 review
0 helpful votes
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Good food but bad policy
May 9, 2019

It was in southhill wa location. I been to drrive through and order plate with chowmen honerwallnut shrimp and orange chicken when I opend half hour later far-away from that location for having lunch found that order was messed up there was sweetfrychicken instead of orange chicken wich I don't like it and I couldn't have my lunch so throw the meal in dustbin... When Icallback to store they politely said sorry and promised to give my right meal back when I come to store with receipt (order no*******)when I been to store after 5 hours they give me orange chicken only in small pack... I feel very ashamed... you guys ruined my lunch and giving me this... may be its your policy... it is very bad... thanks

Date of experience: May 8, 2019
Illinois
1 review
2 helpful votes
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Bitter black pepper chicken
April 13, 2019

We ordered a carry out today and black pepper chicken was so bitter that my family could not eat it after one bite. Never ordering it again.

Date of experience: April 12, 2019
Texas
1 review
1 helpful vote
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Costumer Service
March 24, 2019

Hi I'm wondering if Panda still hiring for new people because it seems like they need to replace some of them. The food is great! But the customer service is NOT! I went to drive thru one time and I will never forget the face and the name JUVY. I'm still adding some orders that I forgot to mention but she roll her eyes and close the window! That is not acceptable! I meant to tell her something but since I'm on hurry I just left. Hope you do some actions regarding this matter.

Date of experience: March 24, 2019
Japan
39 reviews
73 helpful votes
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Best Chinese food Ever.
November 30, 2018

I can't say anything about other's experiences with this food chain, however the one were I live out in Calgary AB is phenomenal. Well managed, good staff, and most importantly good food. U know it's the only Chinese restaurant locally that gives out discounts & special promo's to get they're customer base back, & they try really hard to ensure that everything is stocked full at all hr's of the day, so I respect that. Either way I'm not really phased if they run out of a dish I wanted as all their food is great so I just pick something else instead, no big deal right?

Anyway you get good portions here like probably double of what you would get anywhere else & the prices are very reasonable. I compare them to Costco's food court. Staff's great too they're like family to me.

Date of experience: November 28, 2018
New Jersey
1 review
0 helpful votes
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Food is never ready for drive thru
October 2, 2018

Every time we come to Panda Express in Columbus Ne they never have the beef and broccoli done when going thru drive thru! You always have to wait and so far right now I've bewn waiting 10 minutes! This is every time. Unless things change we will not be back and my whole family loves Panda Express. The ones in Omaha are amazing but not this one!

Date of experience: October 2, 2018
Pennsylvania
14 reviews
103 helpful votes
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Do not eat any of their food, it is not regularly changed with fresher food letting it sit out. They charge for some of their food with an extra charge that tastes even worse. I have even gotten sick up their eating there every time I have been there. It's absolutely disgusting and I have ended up with stomach problems from there. Place is clean, but the food could end up giving you food poisoning up there. If you really wanna end up going to the hospital this is the place for you.

Date of experience: June 2, 2018
New York
1 review
0 helpful votes
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Retrain your managers and staff
February 4, 2018

On 2/2/18, I went to your store #2769 on 86th street in Bay Ridge Brooklyn NY ******* and placed my order with your server, and part of my order was cheese Rangoon. As there were none in the showcase tray I had to wait for a batch to be cooked. After waiting several minutes, a tray of Rangoon's were brought out and they were burnt. One of the cooking staff in the kitchen told the server that they burned and gave them to her to put in the case. I told the server I did not want burnt food and she asked the manager Rhona about them and she instructed her to put the burnt Rangoons in the case. I refused them. Panda Express needs to educate Rhona as a manager that if she can't supervise the quality of food that's being cooked in your kitchen and being served to your customers the restaurant will lose customers.
I am a foodie and eat out at least 5X a week and I must tell you I am not going there again. Not only because of the audacity of the manager not willing to making another batch for the showcase but instructing her server to put them out so other customers buy the burnt ones. I also want to add that the angus beef was rubbery and the orange chicken I found a lot of small pieces of fried orange batter with no chicken in my order. I'm paying for chicken not fried batter. As a newer restaurant and a restaurant in the area, I would expect only the best food preparation, customer service and quality.

Date of experience: February 3, 2018
Canada
1 review
0 helpful votes
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Worst food experience
September 18, 2017

We live in Edmonton Canada. Thought of giving panda Express another chance thinking the food will be good. The first time we ate it was good food. The second time we found hair in our food (yikes) and tio much salt. So we returned the food. Third time thinking it will be good came back to try. But this time the steamed vegetables smelled rotten fish (yikes again) and rice was undercooked (omg). Threw up after eating their food. Please have a better checking of the food being served.

Date of experience: September 18, 2017
New Jersey
1 review
0 helpful votes
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I am talking about 17 th street in Santa Anna, Ca.
Meahls are so very much smaller, service is allways in a rush because of assembly line accomadations.
I order 3 item meahl, come home with 2 but paid for 3.
They gossip when I express my concerns, just not very sweet environment anylonger.
If you would like my support anylonger and that of my church and school, things must change, or we shall change it for you.

Date of experience: September 18, 2017
Texas
1 review
1 helpful vote
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Panda Express is the best Chinese food.
Friday June /24/2017around 5 pm. I went to Panda Express at Huebner / San Antonio Tx. I tried the new beef bejin. It was delicious. 5 minutes later a piece of meat got stuck into my throth. At first I thought I can cough it up. Then I couldn't breath anymore. I jump out of my chair and want it yo tel Soneone to call 911. I couldn't. I was embarrassed but I see a gentleman that was cleaning the table. At that point I know I dint have time to waste. I went to him and I pull his hand and show him my throth and the sign of abdominal trust. At first he was looking at me and then imediatley trow the things that have on his hand and beggin abdominal trust. I feel that the meat moved up and I stuck my finger and pull it out.
What I want yo say, thank God, thank to that gentleman and the owner / manager that they trained there personal to know how to react in case of this incident.
Elizabeth

Date of experience: June 25, 2017
California
2 reviews
0 helpful votes
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Dissatisfied Customer
March 1, 2017

I was in Inglewood today taken care of some business. I decided to stop into the Panda Express located at 4940 W Century Blvd, Inglewood, CA *******, and try the food because Ive driven by it lots of times. The interior is nice enough, clean, and no issues. I waited in line for about 20-minuets before my order taken (there was only one person fulfilling the orders and there shouldve been two). I got the two entrees for one side (double teriyaki chicken and chow mein), the teriyaki chicken was okay but nothing to write home about (Ive had much better). However, the price they charge for portion size is not worth me going back for the second time.

Date of experience: March 1, 2017
Illinois
9 reviews
47 helpful votes
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Panda Express is a Fast Food restaurant
November 14, 2015

I go to panda express usually when i am in a hurry. I would prefer this place rather than going to any other fast food restaurant since i spend about the same anyway. I think the food is fairly price in my opinion, especially if you buy the discounted gift cards.

Date of experience: November 14, 2015
California
3 reviews
3 helpful votes
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I hate their online ordering system
November 12, 2015

It's slow on mobile, you can't do certain requests, and it just sucks.

Date of experience: November 11, 2015
Washington
2 reviews
19 helpful votes
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They are predudice and horrible customer service. They do not put customer first. I called and told them i was bringing my food back because i easnt satisfied with it and i wasnt paying $10 for it. I had not ate anything out if it. When i got there the lady said no i only brought ut back because i tried to steel a cookie. Mind u i am a business owner myself also in eastpoint. I nev tried to steel a cookie, oncre the man said they were not free i immediately put it back because i never wanted a cookie anyway. I wanted my money back and she eas very rude and disrespectful. If u have morals do not eat here. They serve blacks but distespect us behind our back

Date of experience: November 1, 2015
Arizona
1 review
0 helpful votes
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Worse place to eat chinese food
October 22, 2015

I went to this location because I heard good thing about it. New location but their food bad.

1210 E Southern Ave Mesa AZ *******

I ordered bigger plate consists lo mein, honey chicken, teriyaki chicken and beijing beef. These were dried out, teriyaki chicken still bloody in the mddle, the lo mein mostly cabbage very little noodle.

The clerk always put upside down my teriyaki chicken so when you pick it up, the meat fell out. Bad place to eat there and the employees are rude.

Date of experience: October 22, 2015
California
41 reviews
127 helpful votes
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A "qualified" 5 stars...
August 12, 2015

O. K. it's not a 3 Star Michelin (if that makes sense to you... good. If not, that's OK too).
Simply, for fast food, I love this place. Now, I like Taco Bell too... just to give you a reference for this review.
Food is always hot and plentiful... pricing is fair. Authentic Chinese(?)... who cares... it's fast food. Similar to how Taco Bell is authentic Mexican faire 8^). Ummm, yeaaaaa... you bet!
Nonetheless, acknowledging the restaurant type, give it a try. You'll be pleasantly surprised.

Date of experience: August 10, 2015