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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,847 reviews

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Ohio
1 review
0 helpful votes
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It was pretty close.
November 3, 2024

The car has been in the sun for 10 years so that's to be expected.

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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Excellent service
November 3, 2024

Very helpful! The company replaced the 1st lost order that instructed me to keep the replacement after I had attempted to return. (The USPS would not allow paint to be mailed.)

Date of experience: October 24, 2024
Iowa
2 reviews
0 helpful votes
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Good paint.
November 3, 2024

Everything went very well. Thank you. Good paint and fast shipping. Everything went like it should.

Date of experience: October 23, 2024
Arkansas
1 review
0 helpful votes
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Great Color Match
November 3, 2024
Updated review

Used to repair plastic bumper. Color matched and pearl blended well.

Date of experience: October 23, 2024

Went Great!
September 9, 2024
Previous review

Went Great! Easy to Navigate...

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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As close of a match as I'd hoped!
November 2, 2024

Very easy! Pleased with the product and color match. I will be ordering again.

Date of experience: October 23, 2024
Washington
1 review
0 helpful votes
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Easy to get what you need
November 2, 2024

Finding and ordering what I needed was easy. The product description and how-to videos were very useful

Date of experience: October 23, 2024
Iowa
1 review
0 helpful votes
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I am a retired professor with technical expertise. I thought I answered all the questions and ordered the correct primer, paint and glass. But, later I found out that for some reason, I had picked red vs. navy blue for my Caravan.

Date of experience: October 23, 2024
Illinois
1 review
0 helpful votes
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Whats not to LIKE!
November 2, 2024
Updated review

Best place to buy auto touch up paint. Always an exact match.
What's NOT to LIKE!

Done many of my cars and families over the years. Appropriately 8 all different colors. Never had an issue. PS always ready to help

Date of experience: October 23, 2024

Best place to buy auto touch up paint
October 12, 2024
Previous review

Best place to buy auto touch up paint. Always an exact match.
What's NOT to LIKE!

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
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Paint
November 1, 2024

Great service and product will defiantly use again color match was great

Date of experience: October 22, 2024
Sweden
1 review
0 helpful votes
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Good. Will order a larger quantity soon. 16 more characters, blah blah blah blah

Date of experience: October 21, 2024
Arizona
1 review
0 helpful votes
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Paint not reduced for my area
October 29, 2024

I have placed numerous orders with this company. Their customer service is amazing, as is their product. For some reason, this time, the paint seemed to be reduced differently than in the past. It could be that I missed a step when I ordered. But the paint sprayed too dry. I had to sand it and buy some more paint from a nearby town to get the car out by a deadline.

Date of experience: October 19, 2024
Texas
1 review
0 helpful votes
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Quality products, worth the price.
October 29, 2024
Updated review

Paint was an exact match. Web site made it easy to find the correct factory colors.

Date of experience: October 19, 2024

Great experience, easy to use web site and ordering...
October 22, 2024
Previous review

Great experience, easy to use web site and ordering process.

Date of experience: October 9, 2024
Virginia
1 review
0 helpful votes
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Not a Good Color Match
October 28, 2024

I understand that my 1959 classic car has probably been repainted at least once and possibly more so, who is to sat that the body shops got the color match correct? I knew I was taking a risk that the color would not match - and it doesn't but, I am not blaming PaintScratch. It is what it is!

Date of experience: October 18, 2024
Minnesota
1 review
0 helpful votes
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Delivered quickly
October 28, 2024

Received my paint very quickly. I do wish they had a customer service number. Trying to communicate anything through emails can very hard and time consuming.

Date of experience: October 18, 2024
Oregon
1 review
0 helpful votes
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Unusual paint code in stock
October 28, 2024

Great to have motorhome code in stock. Website search engine was clunky and took several searches to find my code.

Date of experience: October 18, 2024
South Carolina
1 review
0 helpful votes
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My Favorite Paint Supplier
October 28, 2024

I use this company for all my touch up needs. High quality product and a fair price.

Date of experience: October 18, 2024
California
1 review
0 helpful votes
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Right place to shop
October 27, 2024

I have not applied the paint yet and will give you the review later.

Date of experience: October 17, 2024
New York
2 reviews
0 helpful votes
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Good match for very old paint job
October 26, 2024

Found a color chip in a book in my shop, ordered that touch up paint and it looks pretty good. Very happy

Date of experience: October 16, 2024
Florida
1 review
0 helpful votes
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Easy to order correct paint color. Although the color match isn't perfect it's probably due to my application.

Date of experience: October 15, 2024
Alabama
1 review
0 helpful votes
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Good experience
October 25, 2024

Everything as expected. Came quickly. Colors matched. No complaints

Date of experience: October 15, 2024